Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.


handling difficult conversations

The following items are tagged handling difficult conversations:

New Simulation: Having Difficult Conversations Over Email

Posted by & filed under Teaching Negotiation.

Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. On the other hand, email negotiations also provide a permanent record of what is discussed … Read More 

Lessons Learned from Teaching Online: Pedagogy in a Pandemic

Posted by & filed under Teaching Negotiation.

The exercises and videos developed for teaching online can also help improve in-person courses. As teachers and trainers around the world are working to transition their courses online and wondering about how their approach to teaching will be altered moving forward, the Teaching Negotiation Resource Center (TNRC) asked some of our experienced online teachers to share … Read More 

Power Asymmetry and the Principal Agent Problem

Posted by & filed under Teaching Negotiation.

Downloadable Video Simulation from the Teaching Negotiation Resource Center This video simulation on power asymmetry and principal agent dynamics by Professor Lawrence Susskind and Robert Wilkinson was designed to give students insights into the challenges surrounding difficult conversations, both with people across the table, as well as with people on their own side. The Power Asymmetry and … Read More 

Coping with Difficult Coworkers

Posted by & filed under Dealing with Difficult People.

At one time or another, most of us have found ourselves coping with difficult coworkers. We might experience flare-ups over workload, funding, or personality issues, to name just a few sources of workplace conflict. The experience of coping with difficult coworkers can be extremely stressful. The following conflict negotiation skills can help you address this … Read More