Frequently Asked Questions

The Program on Negotiation (PON) offers a number of programs and courses taught by leading Harvard faculty and experts in the fields of negotiation, mediation, and conflict management. The programs range from one-day seminars to semester-length courses and are attended by participants from around the world.

Negotiation and Leadership – Online – Our flagship, three-day executive education program equips professionals to become more successful negotiators and leaders. The program is designed to help you broaden your understanding of negotiation concepts, leverage your strengths to obtain better results at the bargaining table, and put your learning into practice by engaging in dynamic, interactive exercises. Augmenting this program are in-depth, one-day sessions that address tough negotiation problems.

PON Global – Online – An innovative, blended learning program that has been delivered in cities around the world, PON Global – Online now allows you to enhance your skills from the comfort of your home or office. The PON Global six module program is designed to provide you with cutting-edge negotiation skills, teach you to overcome barriers and biases, and help you learn a range of proven negotiation strategies. The program includes dynamic web-conference instruction, engaging videos, negotiation exercises, virtual collaboration, and the opportunity to ask questions of faculty over videoconference.

Mediation at PON – Online Frequently Asked Questions – Mediation can be effective at allowing parties to vent their feelings and fully explore their grievances. Working with parties together and sometimes separately, mediators try to help them hammer out a resolution that is sustainable, voluntary, and nonbinding. We offer both basic and advanced programs that can run as intensive five day programs, or 11 week semester programs.

Advanced Negotiation Master Class – Online – The Program on Negotiation is offering a unique, master-level course for negotiators. The program is highly personalized and taught by 4 negotiation experts from Harvard and MIT.

PON Semester Programs – Online – Semester-length courses on negotiation and mediation for participants from all disciplines and professions.

COVID-19 Information:

Following Harvard University policy and recommendations from the Centers for Disease Control and Prevention and the World Health Organization, we are not currently holding in-person Executive Education programs. We will regularly update this page with information about our programs as the COVID-19 pandemic continues to evolve.

For general information on how Harvard University and Harvard Law School are responding to the pandemic and advising students, participants, faculty, staff, and the community, please visit:
Harvard University: Coronavirus (COVID-19)


Which PON Executive Education programs are cancelled?
All PON Global courses abroad have been postponed until further notice.

Please check back for ongoing updates.

Do you plan to offer any remote/virtual/online programs?
All PON programs through December 2021 have now been adapted for online delivery.

Please check back for ongoing updates.

Will participants in cancelled programs have the option to transfer to future program sessions?
Yes, transfers for Negotiation and Leadership will extend until December 2021. To begin the transfer process, please email: or call: 1-800-391-8629 (outside the US: +1-310-528-2676).

PONGO Transfers:
If a participant notifies PON in writing more than 21 business days prior to the start of a course, a full credit for the amount paid may be transferred, one time, to a future PON course within 12 calendar months of the original course date. After the one-year period, all tuition fees will be forfeited. Transferees will be required to pay fee increases, should any take place. After one transfer is granted, any subsequent transfers will be charged a transfer fee of $200, in addition to any penalties for late notification.

PONGO Late Transfer Penalty: Due to program demand and the high volume of pre-program preparation, requests for transfers received between one to 21 business days of the program start date will incur a fee of $500. For programs beginning on Monday, the deadline for transfer requests is 5:00 p.m. ET the Thursday prior; for programs beginning on Wednesday, the deadline is Monday at 5:00 p.m. ET; and for programs beginning on Thursday, the deadline is Tuesday at 5:00 p.m. ET. Notifications received after these deadlines will be considered cancellations, and are subject to full payment.

My program session was cancelled, but there are no future program dates on the website. What are my options?
Once new program sessions are scheduled, you will be notified by email about options for transferring your registration. Alternately, you may receive a refund for your paid program tuition, less any exchange rate difference and/or bank fees.

Can I get a refund on my cancelled program?
Yes, you may receive a refund for your paid program tuition, less any exchange rate difference and/or bank fees.

Will PON refund travel fees or other incurred costs related to attendance of a cancelled program?
We are unable to refund travel costs or related fees—and you are responsible for cancelling your own hotel and travel arrangements.

How long will it take to receive my tuition refund?
The timeframe for a refund depends on your original method of payment. The refund process usually takes 4-6 weeks; however, given the high volume of cancellations, it will likely take longer. We will try our best to issue your refund as soon as possible.

Thank you very much.  We appreciate your understanding during this difficult time, and we wish you and your families and communities the best.

Reset Password for the PON Website:

1. Please visit
2. Once on that page, enter your email address and click the red button:

3. You will receive an email from the Program on Negotiation confirming your request to reset your password. Click on the BOTTOM link in the email, and you will be taken to the website to choose a new password. Enter your new password twice and then click the “Update Profile” button.

4. You will then see a message on the screen confirming that your profile has been updated.

General Information:

Where is the Program on Negotiation (PON) located?

Our offices are located at 501 Pound Hall, Harvard Law School, 1563 Massachusetts Avenue, Cambridge, Massachusetts, 02138.

In addition, PON faculty members maintain offices at Harvard Law School, Harvard Business School, the Harvard Kennedy School, MIT, and the Fletcher School of Law and Diplomacy at Tufts University.

Is the PON office open to the public?

Not during COVID-19. Ordinarily, visitors are welcome to visit PON’s offices, where various materials about PON’s courses, events, publications, teaching materials, and other resources are available. Visitors are also welcome to browse PON’s non-circulating library, which contains many books on negotiation topics; please contact the office to make an appointment.

How do I contact the PON office?

You may contact the PON office by telephone at +1-617-495-1684 and by e-mail at PON’s mailing address is:

The Program on Negotiation at Harvard Law School, Pound Hall, 1563 Massachusetts Avenue, Cambridge MA 02138.

How do I replace a lost certificate if I took a PON course in the past?

To request a copy of your lost certificate, please email The email should list your full name (including your name at the time you took the course), the title and duration of the course you took, and the dates it occurred.

How can I purchase negotiation exercises, videotapes, case studies, teaching notes, course syllabi, texts, and other publications produced by PON?

Negotiation materials are available through the PON Teaching Negotiation Resource center, PON’s educational resource center. PON Teaching Negotiation Resource center products have been developed or endorsed by PON faculty or affiliates. For information and access to the online catalog, visit the PON Teaching Negotiation Resource center.

How can I get involved with PON?

We invite you to join our LinkedIn group, and to find us on Facebook and Twitter. You can also find out about local events and upcoming courses by signing up to receive emails at our website. Once you have registered on our website, go to the “My Account” section, to manage your email subscriptions.

How do I find out additional information about courses?

Should you have questions about our courses, Customer Service is available to assist at 1-800-391-8629 (If calling from outside the US: 301-528-2676). For HNI, please email For Negotiation and Leadership, the Master Class, and PON Semester Programs, please email