conflict resolution

5 Conflict Resolution Strategies

| | Conflict Resolution

Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing … Read 5 Conflict Resolution Strategies

good cop, bad cop negotiation

The Good Cop, Bad Cop Negotiation Strategy


The good cop, bad cop negotiation strategy is common in sales negotiations and other competitive contexts. Learn to identify and defuse this persuasion ploy when it’s tried … Read The Good Cop, Bad Cop Negotiation Strategy

cultural conflicts

Lessons Learned from Cultural Conflicts in the Covid-19 Era

| | Conflict Resolution

During the height of the Covid-19 pandemic, new types of conflict arose. People would argue on Facebook or Twitter about whether stay-at-home orders had gone too far. … Read This Post

negotiation skills

Negotiation Skills: Which Negotiating Style Is Best?

| | Negotiation Skills

Is one negotiation style “better” than another? Most research suggests that negotiators with a primarily cooperative style are more successful than hard bargainers at reaching novel solutions … Read This Post

famous negotiators

Famous Negotiators: Angela Merkel and Vladimir Putin

| | International Negotiation

At a January press conference back in 2015, German chancellor Angela Merkel dangled a carrot in front of Russian president Vladimir Putin: the possibility of a summit … Read This Post

Managing Difficult Employees: Listening to Learn

Managing Difficult Employees: Listening to Learn

| | Dealing with Difficult People

Managing difficult employees is one of the biggest challenges that leaders face. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside … Read Managing Difficult Employees: Listening to Learn

sale sign in store window

The Anchoring Bias: Consumers, Beware!

| | Negotiation Skills

Retailers often take advantage of the anchoring bias when setting prices. As consumers, we need to be wary of seemingly “great deals” so that we can make … Read The Anchoring Bias: Consumers, Beware!

collective bargaining negotiations

Collective Bargaining Negotiations and the Risk of Strikes

| | Negotiation Skills

Collective bargaining negotiations help level the playing field between individual employees and management by enabling employees to organize and find strength in numbers. But when collective bargaining … Read This Post

negotiation preparation

Use a Negotiation Preparation Worksheet for Continuous Improvement

| | Negotiation Training

When determining the best alternative to a negotiated agreement or BATNA (the point at which the negotiators ought to walk away from the table), executives should check … Read This Post


Negotiation Examples: How Crisis Negotiators Use Text Messaging


In their negotiation training, police and professional hostage negotiators are taught skills that will help them defuse tense situations over the course of long phone calls, such … Read This Post


Negotiations and Logrolling: Discover Opportunities to Generate Mutual Gains

| | Mediation

Logrolling is the act of trading across issues in a negotiation. Logrolling requires that a negotiator knows his or her own priorities, but also the priorities of … Read This Post

leadership styles

Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains

| | Leadership Skills

The persistence of the so-called “glass ceiling” and salary gap between men and women is often chalked up to the fact that men historically have been more … Read This Post