Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s interests). There are a number of powerful strategies for conflict resolution.

Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well. Dispute resolution, to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

Strategies include maintaining open lines of communication, asking other parties to mediate, and keeping sight of your underlying interests. In addition, negotiators can try to resolve conflict by creating value out of conflict, in which you try to capitalize on shared interests, explore differences in preferences, priorities, and resources, capitalize on differences in forecasts and risk preferences, and address potential implementation problems up front.

These skills are useful in crisis negotiation situations and in handling cultural differences in negotiations, and can be invaluable when dealing with difficult people, helping you to “build a golden bridge” and listen to learn, in which you acknowledge the other person’s points before asking him or her to acknowledge yours.

Articles offer numerous examples of dispute resolution and explore various aspects of it, including international dispute resolution, how it can be useful in your personal life, skills needed to achieve it, and training that hones those skills.

See full description

5 Conflict Resolution Strategies

Katie Shonk   •  04/06/2020   •  Filed in Conflict Resolution

conflict resolution

Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse. … Read More 

Top Ten Posts About Conflict Resolution

PON Staff   •  03/31/2020   •  Filed in Conflict Resolution

conflict resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s … Read More 

3 Types of Conflict and How to Address Them

Katie Shonk   •  03/26/2020   •  Filed in Conflict Resolution

types of conflict

In the workplace, it sometimes seems as if conflict is always with us. Miss a deadline, and you are likely to face conflict with your boss. Lash out at a colleague who you feel continually undermines you, and you’ll end up in conflict. And if you disagree with a fellow manager about whether to represent … Read More 

How to Resolve Cultural Conflict: Overcoming Cultural Barriers at the Negotiation Table

Katie Shonk   •  03/26/2020   •  Filed in Conflict Resolution

cultural conflict

After recently losing an important deal in India, a business negotiator learned that her counterpart felt as if she had been rushing through the talks. The business negotiator thought she was being efficient with their time. In this useful cross-cultural conflict negotiation example, how should this negotiator improve her negotiation skills? … Read More 

The Pitfalls of Negotiations Over Email

PON Staff   •  03/16/2020   •  Filed in Conflict Resolution

online

Negotiation research suggests that email often poses more problems than solutions when it comes to relationships, information exchange, and outcomes in conflict resolution negotiation scenarios. First, establishing social rapport via email can be challenging. The lack of nonverbal cues and the dearth of social norms regarding its use can cause negotiators to be impolite and … Read More 

Operating Short-Term to Long-Term through the COVID-19 Pandemic: Negotiating a Global Renaissance with Science Diplomacy

PON Staff   •  03/09/2020   •  Filed in Affiliated Faculty, author, Conflict Resolution, Consortium Schools & Other Boston Area Universities, Dispute Resolution, Events, International Negotiation, PON Affiliated Faculty, Student Events, Students

The Program on Negotiation at Harvard Law School is pleased to present:

A video recording of this event is available for viewing on our YouTube channel.
Operating Short-Term to Long-Term through the COVID-19 Pandemic: Negotiating a Global Renaissance with Science Diplomacy
A virtual discussion with:

Paul Arthur Berkman
Professor of Practice in Science Diplomacy and
Founding Director of the Science Diplomacy Center
at Tufts … Read More 

Would you like us to inform you when new posts become available?

We hate spam as much as you do. You have our promise not to sell or share your email address — ever! Please read our privacy policy.