On May 14, Susan Hutson, the independent police monitor for the city of New Orleans brought together community stakeholders and police officials to help formulate a program that would allow police officers and citizens to mediate minor disagreements, the New Orleans Times-Picayune reports. Aided by a professional mediator, citizens and officers would sit face to … Read More
Download the FREE special report from the Program on Negotiation at Harvard Law School, Mediation Secrets for Better Business Negotiations: Top Techniques from Mediation Training Experts, and you will discover mediation techniques for selecting the right mediator, understand the mediation process and learn how to engage the mediator to ensure a good outcome.
What is a Mediation Program?
A mediation program will provide you with core mediation skills and training and hands-on experience as a mediator in a variety of simulations.
Organizations have long recognized the value of hiring professional mediators to help resolve disputes. Using mediation skills, rather than imposing a decision, a trained mediator applies communication skills, objectivity, and creativity to help disputants reach their own voluntary solution to the conflict.
More and more, however, managers have begun to also see value in securing training through a mediation program for themselves and their employees.
In a workplace mediation program, employees themselves learn to find solutions to their shared problems. By brainstorming and collaborating, employees often strengthen their relationship during mediation and are better equipped to work together in the future.
But it takes more than just a mediation program to make a great mediator. According to a survey by Northwestern University law professor Stephen Goldberg, veteran mediators believe that establishing rapport is more important to effective mediation than employing specific mediation techniques and tactics.
To gain parties’ trust and confidence, rapport must be genuine: You can’t fake it. Some measure of trust is required before people will open up and reveal their true interests. The other result of taking a mediation program is that you can create an artful process of dispute resolution in which others do not feel maneuvered or manipulated.
To learn more, claim your FREE copy of our report, Dispute Resolution: Working Together Toward Conflict Resolution on the Job and at Home, where negotiation experts offer advice on understanding how relationships can help you negotiate even the most difficult conversations. Throughout the report, you will discover how to build rapport, manage conflict in long-term relationships, and negotiate business decisions with colleagues or family members.
We will send you a download link to your copy of the report and notify you by email when we post new advice and information on how to improve your business negotiation skills to our website.
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About the PON Summer Fellowship Program: PON offers fellowship grants to students at Harvard University, MIT, Tufts University and other Boston-area schools who are doing internships or undertaking summer research projects in negotiation and dispute resolution in partnership with public, non-profit or academic organizations. The Summer Fellowship Program’s emphasis is on advancing the links between scholarship … Read More
“The Secret Talks That Led to the Fall of Apartheid”
with Michael Young
Date: Tuesday, March 6, 2012 Time: 7:30 – 9 PM
Where: Langdell North, Harvard Law School
Event is free and open to the public; Refreshments will be served Co-sponsored by: Harvard Negotiation & Mediation Clinical Program, Program on Negotiation, Harvard Mediation Program, Harvard Negotiation Law Review, and Harvard … Read More
Registration is now closed for the NP@PON Mediation Pedagogy Conference. Professors Lawrence Susskind (MIT) and Michael Wheeler (Harvard Business School) are pleased to announce a Mediation Pedagogy Conference to be held by Negotiation Pedagogy at the Program on Negotiation at Harvard Law School (NP@PON). This two-day Conference will be held Friday, May 15 and Saturday, May … Read More