“The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time,” F. Scott Fitzgerald observed, “and still retain the ability to function.”
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
managing difficult conversations
The following items are tagged managing difficult conversations:
New Simulation: Having Difficult Conversations Over Email
Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. On the other hand, email negotiations also provide a permanent record of what is discussed … Read More
Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
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Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement.
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Negotiating with the Enemy
- How to Handle Difficult Customers
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- Dealmaking
- Dispute Resolution
- International Negotiation
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Famous Negotiators: Angela Merkel and Vladimir Putin
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- Leadership Skills
- Mediation
- When Lose-Lose is the Best Alternative to a Negotiated Agreement (BATNA)
- What Makes a Good Mediator?
- Mediation Training: What Can You Expect?
- Dear Negotiation Coach: Can External Advisers Hinder a Problem Solving Approach?
- Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
- Negotiation Skills
- Dear Negotiation Coach: Is There a Negotiating Strategy That Will Make Ideas Resonate?
- Building Coalitions: Apple and the Art of Persuasion
- Negotiation Research Examines Ethics in Negotiating
- Dear Negotiation Coach: Moving From “Should” to “Could” in Difficult Ethical Situations
- 5 Common Negotiation Mistakes and How You Can Avoid Them
- Negotiation Training
- Best Negotiation Books: A Negotiation Reading List
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- The Importance of a Relationship in Negotiation
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- 10 Negotiation Training Skills Every Organization Needs
- Salary Negotiations
- Teaching Negotiation
- Teaching the Fundamentals: The Best Introductory Negotiation Role Play Simulations
- Planning Your Syllabus for Next Semester? Check Out the Brief Course Outlines from the TNRC
- Teaching Critical Leadership Skills
- Sally Soprano All-In-One Curriculum Package is Now Available!
- Teaching with Multi-Round Simulations: Balancing Internal and External Negotiations
- Win-Win Negotiations