“The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time,” F. Scott Fitzgerald observed, “and still retain the ability to function.”
… Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
managing difficult conversations
The following items are tagged managing difficult conversations:
Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement.
… Read More
Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
… Read More
Fall 2020 HARVARD NEGOTIATION MASTER CLASS
2020 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- BATNA and Other Sources of Power at the Negotiation Table
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Take your BATNA to the Next Level
- Negotiation as Your BATNA: The Syrian Civil War and Crisis Negotiations
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Dealing with Difficult Clients: Price Negotiations
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Dealmaking
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Closing the Deal in Negotiations: 3 Tips for Sequential Dealmaking
- What is Distributive Negotiation and Five Proven Strategies
- Dispute Resolution
- International Negotiation
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Training
- The Book of Real-World Negotiations: Successful Strategies from Government, Business, and Daily Life
- Negotiation Training: What’s Special About Technology Negotiations?
- 10 Negotiation Training Skills Every Organization Needs
- 3-D Negotiation Strategy
- Best Negotiation Books: A Negotiation Reading List
- Salary Negotiations
- Teaching Negotiation
- Asynchronous Learning: Negotiation Exercises to Keep Students Learning Outside the Classroom
- Labor Relations: Negotiating Collective Bargaining Agreements
- Boosting Active Engagement while Teaching Online: Pedagogy in a Pandemic
- Tips for Teaching Simulations Online: Q&A with David Seibel
- Negotiating the Healthcare Industry
- Win-Win Negotiations