Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. On the other hand, email negotiations also provide a permanent record of what is discussed … Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
managing difficult conversations
The following items are tagged managing difficult conversations:
How to Remain Detached Yet Fully Engaged in Negotiations: Tips for Business Negotiators
“The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time,” F. Scott Fitzgerald observed, “and still retain the ability to function.”
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Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
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Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement.
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2021-2022 Programs
Fall 2021 HARVARD NEGOTIATION MASTER CLASS
Articles & Insights
BATNA
- Business Negotiations
- How to Find the ZOPA in Business Negotiations
- Advice for Bargaining Abroad: Tips on How To Overcome Cultural Barriers
- Union Negotiations Show How to Bring Reluctant Parties to the Table
- Bargaining for a New Car: Real World Negotiations Examples
- Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract
- Conflict Resolution
- Conflict Management Skills When Dealing with an Angry Public
- Away from the Podium and Off to the Balcony: William Ury Discusses the Debt Ceiling Negotiations Facing Obama and US Congressional Republicans
- Conflict-Management Styles: Pitfalls and Best Practices
- Cognitive Biases in Negotiation and Conflict Resolution – Common Negotiation Mistakes
- MESO: Make Multiple Equivalent Simultaneous Offers to Create Value in Dealmaking Table
- Crisis Negotiations
- Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- M&A Negotiation Strategy: Dealing with an Unpredictable Counterpart
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- How to Handle Difficult Customers
- Dealmaking
- Dispute Resolution
- Choose the Right Dispute Resolution Process
- Negotiation Case Studies: Google’s Approach to Dispute Resolution
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- 3 Negotiation Strategies for Conflict Resolution
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- International Negotiation
- Elements of Negotiation Style: Angela Merkel
- Dispute Resolution for India and Bangladesh
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Leadership Skills
- Negotiation Skills and Bargaining Techniques from Female Executives
- Dear Negotiation Coach: Confronting Unconscious Bias Constructively
- Great Women Leaders Negotiate
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- The Opposite of Autocratic Leadership Styles
- Mediation
- How Mediation Can Help Resolve Pro Sports Disputes
- Negotiation Research on Mediation Techniques: Focus on Interests
- Mediation vs Arbitration – The Alternative Dispute Resolution Process
- Alternative Dispute Resolution (ADR): Negotiating for the Right Mediator
- When Lose-Lose is the Best Alternative to a Negotiated Agreement (BATNA)
- Negotiation Skills
- Negotiation Strategies: Emotional Expression at the Bargaining Table
- Distributive Bargaining Strategies
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Dear Negotiation Coach: Negotiation Mistakes in Choosing the Room
- Negotiation Skills Training: Define Your Negotiation Style
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Bidding in an International Business Negotiation: Euro-Idol
- Ask A Negotiation Expert: Using Law Teaching Materials to Build Bridges
- Digitally Enhanced Simulation Packages – With Live Data Analytics
- Check Out the Brief Course Outlines from the TNRC
- Teaching the Fundamentals: The Best Introductory Negotiation Role Play Simulations
- Win-Win Negotiations