“The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time,” F. Scott Fitzgerald observed, “and still retain the ability to function.”
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
managing difficult conversations
The following items are tagged managing difficult conversations:
New Simulation: Having Difficult Conversations Over Email
Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. On the other hand, email negotiations also provide a permanent record of what is discussed … Read
Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
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Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement.
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- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Dispute Resolution: Building Momentum through Small Wins
- Dealmaking
- Dear Negotiation Coach: Negotiating a Win Win Relationship with Friends
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Dear Negotiation Coach: Managing Expectations of Our Own
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Negotiation Logistics: Best Practices for Better Deals
- Dispute Resolution
- How to Write a Contract That Doesn’t Leave Room for Interpretation
- Repairing Relationships Using Negotiation Skills
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- Choose the Right Dispute Resolution Process
- Negotiation Case Studies: Google’s Approach to Dispute Resolution
- International Negotiation
- Cross Cultural Communication: Translation and Negotiation
- International Negotiations and Cognitive Biases in Negotiation
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Unlocking Cross-Cultural Differences in Negotiation
- Dispute Resolution for India and Bangladesh
- Leadership Skills
- Mediation
- Negotiation Skills
- VIDEO: William Ury on “Getting to Yes with Yourself”
- Negotiation Advice: When to Make the First Offer in Negotiation
- How Your Communication Style Impacts Value Creation
- Stonewalling in Negotiations: Risks and Pitfalls
- How to Remain Detached Yet Fully Engaged in Negotiations: Tips for Business Negotiators
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teaching with Multi-Round Simulations: Balancing Internal and External Negotiations
- Camp Lemonnier: Negotiating a Lease Agreement for a Key Military Base in Africa
- Planning Your Syllabus for Next Semester? Check Out the Brief Course Outlines from the TNRC
- Power Asymmetry and the Principal Agent Problem
- Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom
- Win-Win Negotiations