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managing difficult conversations

The following items are tagged managing difficult conversations:

Four Conflict Negotiation Strategies for Resolving Values-Based Disputes

Posted by & filed under Dispute Resolution.

In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement. In conflicts related to personal identity, and deeply-held beliefs or values, however, negotiation dynamics can become more complex and require alternative dispute resolution tactics for conflict … Read More

Semester Negotiation and Dispute Resolution — Fall 2026

Posted by & filed under Semester Negotiation and Dispute Resolution.

SEMESTER NEGOTIATION AND DISPUTE RESOLUTION – ONLINE

Course Dates: Wednesdays, beginning September 23, 2026 and ending on December 9, 2026 from 6 to 8 p.m. ET (There is no class on 11/25) Faculty: Toby Berkman and Betsy Fierman Enrollment: Register Now!

Learning Objectives In this highly interactive, semester-length online course, you’ll explore the theory and practice of negotiation and dispute … Read More

Teach Your Students How to Have Difficult Conversations Over Email

Posted by & filed under Teaching Negotiation.

Negotiating over email has its own unique challenges and opportunities. For example, people often assume that others read their emails immediately; failing to account for reasonable delays, they may experience anxiety when they don’t receive a prompt response. On the plus side, email negotiations provide a permanent record of what has been discussed, which can … Read More