In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement. In conflicts related to personal identity, and deeply-held beliefs or values, however, negotiation dynamics can become more complex and require alternative dispute resolution tactics for conflict … Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
managing difficult conversations
The following items are tagged managing difficult conversations:
Semester Negotiation and Dispute Resolution — Fall 2025
SEMESTER NEGOTIATION AND DISPUTE RESOLUTION – ONLINE
Course Dates: Tuesdays, beginning September 23, 2025 and ending on December 2, 2025 from 6 to 8 p.m. ET Faculty: Toby Berkman and Betsy Fierman Enrollment: Register Now-Fall 2025!
Learning Objectives
In this highly interactive, semester-length online course, you’ll explore the theory and practice of negotiation and dispute resolution through in-depth discussions, lectures, … Read More
Teach Your Students How to Have Difficult Conversations Over Email
Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. Email negotiations also provide a permanent record of what is discussed which can be a … Read More
How to Remain Detached Yet Fully Engaged in Negotiations: Tips for Business Negotiators
“The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time,” F. Scott Fitzgerald observed, “and still retain the ability to function.”
… Read More
Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
… Read More
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Articles & Insights
BATNA
- Learning from BATNA Examples in Negotiation
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Know Your BATNA: The Power of Information in Negotiation
- 10 Hard-Bargaining Tactics to Watch Out for in a Negotiation
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- Dispute Resolution Strategies for Managing Internal Conflicts in Organizations
- Using Principled Negotiation to Resolve Disagreements
- Three Questions to Ask About the Dispute Resolution Process
- Top 10 Dispute Resolution Skills
- How Fast-Food Workers Used Alternative Dispute Resolution (ADR) to Demand Higher Wages
- International Negotiation
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Training
- Gender and Negotiation: New Research Findings
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Cole Cannon Esq. Shares His Negotiation and Leadership Experience
- Negotiation Training: What’s Special About Technology Negotiations?
- Collaborative Negotiation Examples: Tenants and Landlords
- Salary Negotiations
- Teaching Negotiation
- Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom
- Teach Your Students to Negotiate a Management Crisis
- Negotiating with Colleagues: Training for Collaborative Human Resources Negotiations
- Teaching the Fundamentals: The Best Introductory Negotiation Role Play Simulations
- Teach Your Students to Negotiate Climate Change
- Win-Win Negotiations