Yes, there are difficult people in the world, but people often have good reason for behaving as they do. Reexamining our assumptions for bias can help us better understand them—and ourselves.
… Read When Dealing with Difficult People, Look Inward 
communication and conflict resolution
The following items are tagged communication and conflict resolution:
Negotiation in the News: The Art of Communication and Conflict Resolution
What do you do when you believe you’ve been wronged, the offending party won’t talk to you, and you have no legal recourse? Would you look for new paths for communication and conflict resolution? Or would you go public?
That’s what the world-renowned art museum the Uffizi Gallery in Florence, Italy, did in January 2019 to … Read More
Conflict Resolution and Opportunities for Mutual Gains in Negotiation
Poor communication explains many of our negotiation mistakes, write Roger Fisher, William Ury, and Bruce Patton in Getting to Yes, their landmark book. Here are four negotiation skills tips adapted from Susan Hackley’s May 2005 article “Can You Break the Cycle of Bad Communication?,” first published in Negotiation.
… Read More
Robert Bordone and HNMCP featured in the HLS Bulletin
“Uncommon Loss: Common Bond,” published in the Harvard Law School Bulletin discusses Project Common Bond, which was started by two former Harvard Negotiation and Mediation Clinical Program students working with Professor Robert Bordone and clinic associate, Toby Berkman.
“For teens… from around the globe with family members killed or seriously injured in acts of violence, … Read More
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Negotiating Moral Conflicts: Get Past “Us” Versus “Them”
- Interpersonal Conflict Resolution: Beyond Conflict Avoidance
- How to Deal with Threats: 4 Negotiation Tips for Managing Conflict at the Bargaining Table
- The Pitfalls of Negotiations Over Email
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Lessons: The U.S.-Russia Prisoner Swap
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- International Negotiation
- Leadership Skills
- Mediation
- What Makes a Good Mediator?
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- How Mediation Can Help Resolve Pro Sports Disputes
- Alternative Dispute Resolution: Values-Based Role Play Simulations for Improving Mediation Skills
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Negotiation Skills
- Essential Negotiation Skills: Limiting Cognitive Bias in Negotiation
- The Role of Threats in Negotiation: Lessons from the 1981 Air Traffic Controllers Strike
- Negotiation Skills: How to Become a Negotiation Master
- Making Concessions in Negotiation: Lessons from Capitol Hill
- Persuasion in Negotiation: How Tracy Chapman Was Convinced to Play at the 2024 Grammys
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- Win-Lose Negotiation Examples
- Streaming Toward Win-Win Negotiation: Spotify Upgrades Its Negotiating Strategy
- Win-Win Negotiation: How to Keep Your Bargaining Partner Satisfied
- Dear Negotiation Coach: What is the Secret to Negotiating with Kids Successfully?
- For NFL Players, a Win-Win Negotiation Contract Only in Retrospect?
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Beyond the Back Table: Working with People and Organizations to Get to Yes
Articles & Insights
- BATNA
- Business Negotiations
- Conflict Resolution
- Negotiating Moral Conflicts: Get Past “Us” Versus “Them”
- Interpersonal Conflict Resolution: Beyond Conflict Avoidance
- How to Deal with Threats: 4 Negotiation Tips for Managing Conflict at the Bargaining Table
- The Pitfalls of Negotiations Over Email
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Lessons: The U.S.-Russia Prisoner Swap
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- International Negotiation
- Leadership Skills
- Mediation
- What Makes a Good Mediator?
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- How Mediation Can Help Resolve Pro Sports Disputes
- Alternative Dispute Resolution: Values-Based Role Play Simulations for Improving Mediation Skills
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Negotiation Skills
- Essential Negotiation Skills: Limiting Cognitive Bias in Negotiation
- The Role of Threats in Negotiation: Lessons from the 1981 Air Traffic Controllers Strike
- Negotiation Skills: How to Become a Negotiation Master
- Making Concessions in Negotiation: Lessons from Capitol Hill
- Persuasion in Negotiation: How Tracy Chapman Was Convinced to Play at the 2024 Grammys
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- Win-Lose Negotiation Examples
- Streaming Toward Win-Win Negotiation: Spotify Upgrades Its Negotiating Strategy
- Win-Win Negotiation: How to Keep Your Bargaining Partner Satisfied
- Dear Negotiation Coach: What is the Secret to Negotiating with Kids Successfully?
- For NFL Players, a Win-Win Negotiation Contract Only in Retrospect?
