contingency contracts

Contingency Contracts in Business Negotiations

Use contingency contracts as a way to manage risk

The following question about contingency contracts was posed to Katherine Shonk, editor of Negotiation Briefings and a Harvard Kennedy School and Harvard Business School Research Associate.

Contingency Contracts and Negotiation

Question:

Lately I have been hearing a lot—both in the news and on the job—about companies using contingencies in contracts. Given that I sometimes negotiate deals that entail a lot of risk regarding how future events will play out, I am interested to know how contingencies work and how I might use them.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

Answer:

Contingent contracts have, indeed, been in the news recently, and you are correct to view them as a tool for managing risk. Negotiators often try to overcome their differences of opinion about how future events will unfold through persuasion techniques. A more fruitful approach might be to “bet” on your differing views. By adding incentives or penalties based on future performance to your contract, you protect both parties against risk.

When bidding for Groupon late last year, Google tried to hedge against uncertainty regarding the Internet deal company’s future performance by structuring a high percentage of its $6 billion offer as “earn-outs”—payments Groupon would receive only if it hit certain performance targets. Ultimately, this contingency was insufficient to bridge the gap between the two companies when Groupon balked over possible antitrust delays.

Mergers and Acquisitions Negotiations and Contingency Contracts

Here’s another recent high-profile mergers and acquisitions (M&A) negotiation you may have read about. In October 2010, the Paris-based international pharmaceutical company Sanofi-Aventis SA made an $18.5 billion, $69-per-share takeover bid for the American biotechnology company Genzyme Corp.

Sanofi was hoping to boost revenues, as patents on some of its key products were expiring. Genzyme shunned the offer, saying it was too low, and refused to open its books to Sanofi.

In particular, Genzyme felt Sanofi was undervaluing its star pipeline product, a potential multiple sclerosis (MS) drug. Based on an encouraging midstage research trial, Genzyme predicted that Campath, originally a leukemia drug, would capture one-quarter of the $13 billion global MS market. By contrast, Sanofi estimated the drug would sell about $700 million annually, the Wall Street Journal reports.

The differing predictions set the stage for a contingent contract in which Sanofi and Genzyme could bet on Campath’s success in the MS market. Breaking months of impasse, financial advisers for both companies began to negotiate contingent value rights (CVR) that would give shareholders an added benefit if Genzyme hit a future benchmark tied to sales of Campath.

By late December, after unsuccessfully shopping itself to other pharmaceutical firms, Genzyme reportedly was warming to Sanofi’s bid. At this writing, analysts were predicting that Sanofi would raise its bid to about $75 per share. If talks ultimately fail, Sanofi has threatened to pursue a hostile takeover by attempting to replace Genzyme’s board with members who are more friendly to its offer.

When two parties legitimately disagree about future outcomes that affect their deal, they should be willing to bet on their beliefs by negotiating a contingent contract.

Contingency contracts are common in M&A, professional athletics, and building projects. But negotiators in many other realms could benefit from betting on their differing predictions by structuring incentives and penalties rather than resorting to persuasion techniques that have low odds of success.

Have you ever had to Agree to Disagree? Let us know in the comments.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

Adapted from “Agreeing to Disagree,” first published in the March 2011 issue of Negotiation.

Originally published in 2013.

Program on Negotiation to honor Ambassador Tommy Koh as 2014 Great Negotiator

The Program on Negotiation at Harvard Law School
and the Future of Diplomacy Project at Harvard Kennedy School

are pleased to present

The 2014 Great Negotiator Award Program

honoring

Ambassador Tommy Koh

Thursday, April 10, 2014
1:30 – 5:00 PM
Ames Courtroom, Austin Hall, Harvard Law School

The event is free and open to the public. No registration is necessary. Refreshments will be served.

Program Details:

1:30 – 3:00 PM – Multiparty Deals: The Law of the Sea, the Rio Earth Summit, and the Future of Large Conference Negotiations

Panelists:  Professor James Sebenius, Harvard Business School & Susan Hackley, Managing Director, Program on Negotiation

3:00 – 3:30 P.M.- Break & Refreshments

3:30 – 5:00 P.M.- Bilateral Deals: Trade and Regional Conflicts

Panelists: Professor Nicholas Burns, Harvard Kennedy School & Professor James Sebenius, Harvard Business School

 

We invite you to join us Thursday, April 10th,  for a conversation with Ambassador Tommy Koh of Singapore, the recipient of the 2014 Great Negotiator Award. This public program will feature panel discussions with Ambassador Koh and faculty from the Program on Negotiation and the Future of Diplomacy Project.

Ambassador Koh is the eleventh recipient of the Great Negotiator Award, awarded jointly in 2014 by the Program on Negotiation at Harvard Law School and the Future of Diplomacy Project at Harvard Kennedy School. The award recognizes Ambassador Koh for his work as chief negotiator for the United States-Singapore Free Trade Agreement, for chairing the negotiations that produced a charter for the Association of Southeast Asian Nations (ASEAN), for key actions that resolved territorial and humanitarian disputes in the Baltics and Asia, and for successfully leading two unprecedented global megaconferences: the Third U.N. Conference on the Law of the Sea and the U.N. Conference on the Environment and Development, also known as the Rio Earth Summit.

A graduate of Harvard Law School as well as the Universities of Malaya and Cambridge, Ambassador Tommy Koh served as Singapore’s Permanent Representative to the United Nations for a decade, and for six years as Singapore’s Ambassador to the United States. He is currently Ambassador-At-Large at the Ministry of Foreign Affairs for Singapore and Chairman for the Centre for International Law at the National University of Singapore.

To read more about Ambassador Koh’s background and accomplishments, click here for a paper by Professor James K. Sebenius and Laurence A. Green.

For additional information or questions, contact Polly Hamlen at mhamlen@law.harvard.edu or (617) 496-9383.

About the Awardee:

Ambassador Tommy Koh is currently the Ambassador-At-Large at the Ministry of Foreign Affairs for Singapore; Director, Institute of Policy Studies; and Chairman of the National Heritage Board. He is also Chairman of the Chinese Heritage Centre.

Ambassador Koh was the Dean of the Faculty of Law of the University of Singapore from 1971 to 1974. He was Singapore’s Permanent Representative to the United Nations, New York, from 1968 to 1971 (concurrently accredited as High Commissioner to Canada) and again from 1974 to 1984 (concurrently accredited as High Commissioner to Canada and Ambassador to Mexico). He was Ambassador to the United States of America from 1984 to 1990. He was President of the Third UN Conference on the Law of the Sea from 1980 to 1982. He was Chairman of the Preparatory Committee and the Main Committee of the UN Conference on Environment and Development from 1990 to 1992. He was the founding Chairman of the National Arts Council from 1991 to 1996 and Director of the Institute of Policy Studies from 1990 to February 1997. From February 1997 to October 2000, he served as the founding Executive Director of the Asia-Europe Foundation. He was also Singapore’s Chief Negotiator for the US-Singapore Free Trade Agreement.

Ambassador Koh was appointed by the United Nations Secretary-General as his Special Envoy to lead a mission to the Russian Federation, Latvia, Lithuania, and Estonia in August/September 1993. He was also a member of three WTO dispute panels, for two of which he served as Chair.

Ambassador Koh was the Second Arthur & Frank Payne Visiting Professor at the Institute for International Studies, Stanford University, USA, for 1994/95. He is a visiting Professor at Zhejiang University. He serves on the Board of Directors of the Institute for the Study of Diplomacy at Georgetown University. He is a member of the International Council of The Asia Society (New York) and a co-convener of its Williamsburg Conference. He is also a member of the International Advisory Committees of the Korean Federation of Industries.

Ambassador Koh received a First Class Honours degree in Law from the National University of Singapore, has a Masters degree in Law from Harvard Law School, and a post-graduate Diploma in Criminology from Cambridge University. He was conferred a full professorship in 1977. In 1984, he was awarded an Honorary Degree of Doctor of Laws from Yale University. He has also received awards from Columbia University, Stanford University, Georgetown University, the Fletcher School of Law and Diplomacy, and Curtin University. On 22 September 2002, Ambassador Koh was conferred an Honorary Degree of Doctor of Laws from Monash University.

For his service to the nation, Ambassador Koh was awarded the Public Service Star in 1971, the Meritorious Service Medal in 1979 and the Distinguished Service Order Award in 1990. Ambassador Koh was appointed Commander in the Order of the Golden Ark by HRH Prince Bernhard of the Netherlands in March 1993. He received the award of the Grand Cross of the Order of Bernardo O’Higgins from the Government of Chile on 3 April 1997. He also received the 1996 Elizabeth Haub Prize from the University of Brussels and the International Council on Environmental Law on 17 April 1997. He was awarded the 1998 Fok Ying Tung Southeast Asia Prize by the Fok Ying Tung Foundation in Hong Kong on 29 May 1998. On 22 February 2000, he was awarded the “Commander, First Class, of the Order of the Lion of Finland” by the President of Finland. On 2 May 2000, he was conferred the title of “Grand Officer in the Order of Merit of the Grand Duchy of Luxembourg” by the Prime Minister of Luxembourg. On 6 August 2001, he was conferred the rank of Officer in the Order of the Legion of Honour by the President of the French Republic. On 5 May 2003, he was awarded the Peace and Commerce Medal by the Department of Commerce, USA.

 

The Program on Negotiation at Harvard Law School: Three Decades of Scholarship and Practice

Founded in 1983, the Program on Negotiation at Harvard Law School is a pioneer in the fields of negotiation, mediation, and alternative dispute resolution.

In commemoration of the program’s 30th anniversary this year, the Program on Negotiation is proud to present a video describing many of PON’s various educational and research activities.

According to Chair Robert Mnookin, at its core the Program on Negotiation is devoted to improving the theory and practice of negotiation and dispute resolution.

PON is also dedicated to educating, training, and fostering future scholars, students, and practitioners of negotiation and alternative dispute resolution (ADR).

Program on Negotiation Chair Robert Mnookin explains that while conflict is inevitable, a fair resolution of such conflict isn’t always a foregone conclusion.

Because conflict is prevalent in human society, the skills and knowledge obtained through the research and instruction provided by the Program on Negotiation have been instrumental in changing how many people think about and approach conflict.

In addition to its academic activities, each year the Program on Negotiation honors an accomplished negotiator for his or her achievements in the field of negotiation and alternative dispute resolution with the Great Negotiator Award.

Professor James Sebenius highlights the diversity of conflicts negotiated by the Great Negotiator Award winners. For example, PON honored George Mitchell’s work leading negotiations between Northern Ireland’s Catholics and Protestants and former Secretary of State James Baker‘s work forming the Gulf War Coalition.

Program on Negotiation faculty member Gabriella Blum describes the Program on Negotiation’s unique approach to conflict resolution as the need for integrative bargaining (win-win) solutions rather than solely distributive bargaining (win-lose) solutions.

What this means is that it is important to keep in mind that negotiation is rarely a zero-sum game; rather, it is a process of collaboration and relationship building in areas of mutual interest.

Tufts University Fletcher School of Diplomacy and PON faculty member Jeswald Salacuse and Massachusetts Institute of Technology (MIT) professor Lawrence Susskind describe the history of collaboration between Tufts, Harvard, and MIT and the unique opportunities  that such an arrangement affords a research program like PON.

In addition to instructing students at Harvard, Tufts, and MIT, the Program on Negotiation also offers executive education courses geared toward training professionals who either currently work in the field of alternative dispute resolution (ADR) or who utilize negotiation as a regular part of their job.

Professor Mnookin highlights that we live in an increasingly interconnected world and that it is essential for us all to learn how to navigate conflict and work with others to achieve a successful resolution:

In the 21st century, what is plain is that peoples all over the world are ever more independent. It is going to be essential that we know how to communicate with and resolve our differences with people who are very different from ourselves. We are no longer isolated. And in fact, in this world, I think the work of conflict resolution and dealing with people fairly and efficiently becomes even more important.

salary expectations intrapersonal conflict resolution

Interpersonal Conflict Resolution: Beyond Conflict Avoidance

Interpersonal conflict resolution and conflict management can be intimidating, but generally, avoidance only worsens conflict. Here’s advice on how to become comfortable dealing with conflict.

To hear some tell it, we are experiencing an epidemic of conflict avoidance, finding new ways to walk away from conflict rather than engaging in interpersonal conflict resolution. Ghosting, for example—ending a relationship by disappearing—has become common. Numerous tech companies are being criticized for laying off people via email rather than in person. Many people experience the pain of estrangement from family members, which can arise without warning or explanation. And whether you view the documented phenomenon of “quiet quitting” as destructive slacking or healthy boundary setting, it can manifest as avoidance of hard conversations and negotiations about workload.

There are times when avoiding conflict is necessary, such as stepping away from an abusive relationship. More often, though, addressing interpersonal conflict can help repair a relationship—for everyone’s benefit—or bring it to a close with less harm. By better understanding why we avoid conflict, we can grow more comfortable engaging in interpersonal conflict resolution, both at work and in our personal lives.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

Why Do We Avoid Conflict?

We choose to avoid conflict for numerous reasons. “A lot of people anticipate that talking about how they feel is going to be a confrontation,” psychologist Jennice Vilhauer told the New York Times. “That mental expectation makes people want to avoid things that make them uncomfortable.” Relatedly, the fear of being emotionally vulnerable with others can lead us to avoid conflict and resist interpersonal conflict resolution.

Some people are especially prone to avoiding conflict. “Conflict avoidance is a type of people-pleasing behavior that typically arises from a deep-rooted fear of upsetting others,” according to Healthline. “Many of these tendencies can be traced back to growing up in an environment that was dismissive or hypercritical.”

Research showing that social anxiety is growing among young people worldwide could also help to explain a recent rise in conflict avoidance. And the lack of accountability created by modern technology may play a role. Whether we are laying off someone, leaving a job, or ending a romantic relationship, texts and emails allow us to avoid having such difficult conversations in real time, face-to-face.

 How Conflict Avoidance Harms Us

Conflict avoidance often harms us and others. When we avoid conflict with those we continue to interact with, we allow it to fester and grow. Imagine that you hear that you hurt a coworker’s feelings with a thoughtless remark. You feel awkward about the situation and unsure about how to bring it up. Conflict avoidance on both sides could lead your work relationship to grow uncomfortable and distant. By contrast, taking the coworker aside to discuss what happened and apologize would likely repair the relationship and set up productive future interactions.

“Avoiding conflict can compromise our resilience, mental health, and productivity in the long term,” writes Andrew Reiner for NBC News. By contrast, one study of over 2,000 people aged 33 to 84 found that those who intentionally resolved daily conflicts reported that their stress diminished. They also experienced fewer negative emotions than others in the study, and their positive emotions remained stable for longer periods of time.

Toward Interpersonal Conflict Resolution

How can we overcome the urge to avoid conflict and move toward engaging in interpersonal conflict resolution more frequently? Here are some guidelines:

Recognize the costs of avoidance. Look beyond the temporary sense of safety and calm that conflict avoidance can bring and recognize what you stand to lose from it—such as broken relationships, a damaged reputation, and strained interactions at work or at home.

Practice on smaller issues. If you’re used to sweeping conflict under the rug, interpersonal conflict resolution can feel deeply threatening. You might try to build your skills and confidence by opening up conversations about relatively small matters with those you trust the most. Positive experiences resolving minor issues, such as household chores that aren’t getting done, can equip you to take on bigger concerns.

Make a plan. Think through—and perhaps write down—the best way to cope with a conflict before reaching out to the other person or people involved. In particular, to get a broader perspective, consider how your actions—or inaction—might be affecting them.

Get help. A trusted friend or counselor might help you view the conflict more fully and determine the best way to manage it. You might also consider asking a third party, such as your boss, to help mediate the dispute, or consider formal mediation.

Set the foundation for collaboration and honesty. When approaching the person with whom you are in conflict, you might acknowledge the discomfort you feel before explaining why you believe it is important to talk things through. If you believe you have been wronged, rather than lashing out in anger, present your interpretation of the situation, and ask the other person to describe how they see things. If you’ve hurt the other person, take responsibility for your actions and be prepared to apologize before discussing how to move forward.

What other advice do you have for avoiding conflict and moving toward interpersonal conflict resolution?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

Climate Change

Negotiation Location Contributes to a Troubled Climate Change Summit

Negotiation location is often treated as an afterthought. But as was evident in the rocky 2024 UN climate change conference, the choice of locale can make or break a negotiation.

Since 1995, representatives of most of the world’s nations have gathered each year in a different locale to try to negotiate solutions to an every-mounting crisis: climate change. These United Nations (UN)–hosted conferences of parties (COPs) have achieved varying degrees of success at fostering unity and agreement, with divisions between two main factions—developing and industrialized nations—remaining a perennial stumbling block.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

COP29, held in November 2024 in Baku, Azerbaijan, got off to a rocky start and never seemed to gain its footing. Though it ended in new commitments from industrialized nations, developing nations found the new promises to be woefully insufficient. Overall, the conference highlights the pivotal role of negotiation location.

The Negotiation Location: A “Dark Joke”?

COP29 was troubled from the get-go, beginning with the choice of location: Baku, Azerbaijan. The country is almost wholly reliant on fossil fuels for its wealth; oil and gas make up 90% of its exports. Moreover, Azerbaijan is widely considered an authoritarian state, with well-documented corruption and human rights abuses. In the lead-up to the conference, Human Rights Watch identified 33 cases of trumped-up criminal charges against activists and journalists.

Climate activist Greta Thunberg called the choice of location a “dark joke” and boycotted the COP, as did several smaller countries, including Papua New Guinea. France also boycotted the talks, after Azerbaijan president Ilham Aliyev, in a speech to island leaders, criticized France and the Netherlands for contributing to climate change through “neocolonialism,” according to Politico.

How did a petrostate come to host the world’s annual climate change conference? Through “geopolitical maneuvering,” writes Carol Schaeffer for the Nation. The conference was slated to be held in Eastern Europe, but Russia vetoed the choice of any European Union country. Russia cut a deal with Armenia, which voted for Baku in exchange for the release of prisoners.

A Rocky Beginning

In a speech on the summit’s second day, President Aliyev called fossil fuels a “gift of God” that deserves to be brought to market “because the market needs them. The people need them,” the BBC reports.

During the conference, a representative of human rights organization Global Witness posed as the head of a Hong Kong investment firm to win a meeting with a senior official on Azerbaijan’s COP29 team, Elnur Soltanov, a deputy energy minister who serves on the board of the state’s oil and gas company, Socar. Global Witness secretly recorded Soltanov talking about “investment opportunities” in Socar, including plans to increase gas production—a “serious breach of standards” for a COP conference, according to the BBC.

In an open letter, a group of top climate experts and former UN leaders, including former UN Secretary General Ban Ki-moon, called for countries that support fossil fuel extraction to be excluded as COP negotiation locations. They also urged a “shift away from negotiations to the delivery of concrete action.”

Mounting Frustration

The primary aim of COP29 was to raise money to help developing nations reduce and address climate pollution. According to one report, these nations will need at least $1.3 trillion per year to respond effectively to climate change. Yet during the conference, industrialized nations floated much lower numbers.

Representatives of developing nations were frustrated by the offers and by the negotiation process itself. Throughout, the process led by the Azerbaijani hosts “seemed either deliberately slow or simply disorganized,” according to the New York Times.

The reelection of Donald Trump as US president cast doubt over whether any negotiated agreement reached in Baku would remain in force, according to the Council on Foreign Relations. Trump has vowed to withdraw the United States from the 2015 Paris climate change agreement, as he did during his first term in office.

As the two-week summit went into overtime, the chair of a bloc called the Least Developed Countries, Evans Njewa, “took the floor and explained how frustrated he was,” Michai Robertson, the finance director of the other group, the Alliance of Small Island States, told the BBC. “You’re not hearing us,” Njewa reportedly said. “Everyone stood up with him and then we just left,” according to Robertson, referring to the two blocs of developing nations.

“As soon as we did that, everyone was calling us—the COP presidency, developed countries, the chair of G77 [a larger bloc of developing countries],” said Robertson. “It’s really sad that it took us walking out to get that.”

Reluctant Acceptance

In the end, developing nations felt they had no choice but to accept the deal that industrialized nations were offering: $300 billion, most of it in the form of loans rather than the grants that developing nations said were essential to avoid going deep into debt. “It’s a paltry sum,” Chandni Raina, a member of India’s delegation, told NPR. Moreover, the agreement is not legally binding.

“Let me be crystal clear,” said Juan Carlos Monterrey, Panama’s climate envoy. “This process was chaotic, poorly managed, and a complete failure in terms of delivering the ambition required.”

In negotiation, the meeting place is often treated as an afterthought. But as COP29 illustrates, negotiation location can have an outsized influence on negotiation success.

What lessons have you learned from your own experiences with negotiation location?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

negotiation examples in the workplace

Four Negotiation Examples in the Workplace That Sought Greater Equity and Diversity

Recent negotiation examples in the workplace strive to give less powerful parties a boost.

There are plenty of infamous negotiation examples in the workplace, but one of the most notable surfaced in March 2018, when more than 700 Canadian doctors, residents, and medical students signed an online petition protesting their own pay. Amid ongoing budget cuts to Quebec’s public health-care system, these medical professionals believed the proposed raises were unjustified—and their collective pushback became a striking illustration of values-driven negotiation.

But they weren’t complaining that their salaries were too low.

On the contrary: They were angry that they had recently been granted pay raises.

Federations representing 10,000 doctors in Quebec had negotiated to increase their salaries by about 1.4%, for an average annual salary of about $403,500. For some of the doctors, the raises were unconscionable, given that their nurses and clerks have been overworked as a result of budget cuts and staff shortages. Nurses had been trying to draw attention to their cause with sit-ins and social media posts.

“We believe that there is a way to redistribute the resources of the Quebec health system to promote the health of the population,” the doctors’ group wrote in their petition. They asked that their salary increases be canceled and the funds redistributed throughout the health-care system.

Quebec health minister Gaétan Barrette acknowledged the nursing crisis, saying that money was available to improve their working conditions. Of the protesting doctors, he said, according to the Canadian Broadcasting Corporation, “If they feel they are overpaid, they can leave the money on the table. I guarantee you I can make good use of it.”

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

When negotiating in the workplace, we often are encouraged to put our own needs, or those of the organization we represent, first. We learn to work with our counterpart to create as much value as possible for everyone at the table—and then to try to claim the bulk of that value for ourselves.

There’s nothing wrong with those goals, but they leave out two key considerations. First, in some negotiations, our agreement would harm or disadvantage outsiders. Take the case of a university that is negotiating to buy a private property and take it off the tax rolls, to the disadvantage of the local community. Harvard Business School professor Max H. Bazerman has argued that insiders have an ethical obligation to analyze how their deals would affect outsiders.

Second, we may have opportunities in negotiation to lift less powerful parties up along with ourselves—and we may not need to make a personal financial sacrifice to do so. As we’ll see, in recent years, negotiators in Hollywood, professional sports, and beyond have been coming up with creative ways to do just that. Their efforts could inspire business professionals across industries to try out similar strategies.

Negotiation Examples in the Workplace: Easy Riders?

“I have two words for you: inclusion rider,” Frances McDormand said, as she wrapped up her Academy Awards acceptance speech. With those two words, McDormand publicized a previously obscure method of negotiating for greater representation of women and minorities in film.

The notion of an inclusion rider, also known as an equity clause, was proposed by University of Southern California (USC) professor Stacy L. Smith in a 2014 Hollywood Reporter article and a 2016 TED Talk. In her research, Smith has found that for the past 50 years, white men have been given most of the speaking roles in Hollywood films; only about one-third of speaking roles are played by women, while racial minorities, LGBT people, and people with disabilities are far less represented. As a result, films often don’t accurately reflect the cultures they’re supposed to represent.

Smith estimates that about 75% of speaking roles are not pivotal to a film’s story and generally need not be filled by white males. A-list actors could promote greater diversity, she argues, by negotiating for a rider in their contract that would require the demographics of those hired for minor speaking roles to reflect the film’s setting. “It wouldn’t necessarily mean more lead roles for females,” Smith wrote in the Hollywood Reporter, “but it would create a diverse onscreen demography reflecting a population comprised of 50 percent women and girls.”

Washington, D.C.–based civil-rights attorney Kalpana Kotagal, who has worked with Smith to draft language for inclusion riders, told the Washington Post that such clauses have a good chance of succeeding in Hollywood because “everything is done on a project-by-project basis.” Actors, directors, production companies, and other entities could all negotiate for inclusion riders, which could also cover film crews. After McDormand’s speech, several prominent actors, including Brie Larson, committed to negotiating for the riders, as did Michael B. Jordan’s production company, Outlier Society. Leaders in other industries that lack diversity may also be able to negotiate inclusion riders for short-term and even long-term projects.

Negotiation Examples in the Workplace: Borrowing From the NFL’s Playbook

In 2002, after two African American head coaches were fired from the National Football League (NFL), a study was released showing that black coaches, despite their teams’ winning more games than teams led by white coaches, were less likely to be hired and more likely to be fired. Former NFL players Kellen Winslow and John Wooten spearheaded an effort aimed at ensuring that minority coaches would be seriously considered for top coaching positions in the league.

In 2003, the NFL instituted the Rooney Rule, which is named for former Pittsburgh Steelers owner Dan Rooney, who had chaired the NFL’s diversity committee. The rule currently stipulates that teams must interview at least one ethnic minority candidate for head coach and senior operations positions, but does not establish quotas or other preferential hiring policies. At first, the number of minority coaches hired increased significantly, but from 2012 to 2016, only one out of 21 open head- coach positions was filled by an ethnic minority. Today, five out of 32 NFL head coaches are black. Some think the rule needs to be adjusted to require teams to consider a higher percentage of diverse candidates.

Smith, the USC professor who popularized inclusion riders, has encouraged the entertainment industry to adopt the Rooney Rule; certain technology companies, including Pinterest and Facebook, have adopted similar rules.

Negotiation Examples in the Workplace: Linking Arms

Broad affirmative-action policies tend to be formulated within organizations or mandated by law rather than requested by individual negotiators in a job interview. But individuals can use other methods to negotiate on behalf of those who they believe are underrepresented or mistreated in an organization or field. Here again, Hollywood appears to be at the forefront.

During a panel at the 2018 Sundance Film Festival, actress Octavia Spencer recounted being approached by fellow actress Jessica Chastain about costarring with her in a comedy she was producing, Variety reports. Given recent revelations that women often are paid significantly less than men for leading roles, the two agreed they would push hard in their salary negotiations for the project.

Then Spencer told Chastain that women of color typically earn far less than white women in the entertainment industry do. Chastain “was quiet,” Spencer recalled, and then promised to link her negotiation to Spencer’s so that they would earn the same amount.

“Fast-forward … we’re making five times what we asked for,” Spencer said, tearing up at Sundance as she told the story. Chastain later tweeted, “[Spencer] had been underpaid for so long. When I discovered that, I realized I could tie her deal to mine to bring up her quote. Men should start doing this with their female costars.”

In fact, actors such as Bradley Cooper have pledged to negotiate in tandem with their female costars. Such concerns about equity aren’t new. Actress Susan Sarandon told the BBC that when she was filming the 1998 film Twilight, she discovered that her costars, Gene Hackman and Paul Newman, were earning the same as each other but more than her, though the three had equal billing. When he heard about it, Newman shared some of his pay with her to help make up the difference. “He was a gem,” she said.

Favored Nations, Equal Pay?

In the entertainment world, women and minorities need not count on the benevolence of their costars to ensure they are paid equitably. They can instead try to negotiate a “favored nations” clause, a term borrowed from the realm of international trade. When negotiated between a producer and an actor, a favored-nations clause stipulates that the actor is entitled to the same compensation (and perhaps other deal terms, from revenue sharing to the size of dressing rooms) as other specified actors on the project, typically those of the same stature or billing.

Theoretically, an actor who negotiates a favored-nations clause eliminates the information disadvantage she faces from not knowing what her costars are earning. However, because accurate salary reporting is difficult to enforce, the actor may not know for sure whether the producer has adhered to the clause, notes Bob Tarantino in a blog on the website Entertainment & Media Law Signal.

When Advocating for Equity

1. Consider outsiders. When negotiating a new deal, take time to think about and discuss with your counterpart how it may affect people who aren’t seated at the table.

2. Leverage your clout. Rather than hoarding your negotiating power, try sharing it with people who lack access by linking your negotiations. You may be able to help them gain some of the same advantages you’ve had.

3. Negotiate change from the inside. If a lack of equity or diversity in your organization concerns you, advocate for policies that would help level the playing field during hiring and promotion negotiations.

What other negotiation examples in the workplace can you think of? 

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

negotiating

Negotiating the Good Friday Agreement

Retired US Senator George Mitchell played a critical role in negotiating the Good Friday Agreement in Northern Ireland.

Retired U.S. Senator George Mitchell played a pivotal role in negotiating the Good Friday Agreement in Northern Ireland. In an interview with Susan Hackley, former Managing Director of the Program on Negotiation at Harvard Law School, published in the February 2004 Negotiation newsletter, we gain insight into how he helped guide long-warring parties toward a historic agreement.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

The negotiations leading up to the agreement took 700 days, with over a year spent just outlining procedures and the agenda. One of the keys to Mitchell’s success initially was his usage of the “Mitchell Principles” or preconditions to the negotiations which included a commitment to nonviolence, open communication, and democracy. Mitchell also established a rule of “sufficient consensus” which allowed parties to vote against part of a proposal while still voting for the passage of the proposal as a whole.

The negotiations took a critical turn when Billy Wright, the leader of a unionist group who was strongly against the peace process, was assassinated in prison by members of an Irish republican group. Facing escalating violence, Mitchell decided to set a firm deadline for the end of the negotiations. This strategy, while a desperate measure, forced both parties to reexamine their positions and face the potential of having to go in front of the public and explain why the negotiations failed. Ultimately, this one bold move became a turning point in resolving this centuries-old conflict.

In business negotiations, Mitchell suggests that first, you must always know your subject. Who are the parties involved and what are the issues? Secondly, you must clearly outline your objectives in any negotiation. Without a clear understanding of where you want to go, you may waste a lot of time on ultimately unimportant issues.

Negotiators must also have the wisdom to recognize when they are ahead and then the good judgment to stop at that point. Carefully defining success and recognizing that it may not mean 100% success can greatly increase your chances of a resolution to the conflict.

Finally, Mitchell urges negotiators to have the courage to include all parties at the negotiating table in order to assure a universally acceptable agreement. All sides of the conflict need to be adequately represented.

Share your stories about negotiating with our readers in the comments.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

BATNA Examples in Negotiation

Learning from BATNA Examples in Negotiation

BATNA examples in negotiation often highlight best and worst practices for analyzing your best alternative to a negotiated agreement. The 2019 college admissions scandal offers one case study—and a research study suggests how to do better.

How should you decide whether to accept or reject your counterpart’s final offer in a negotiation? In their influential book, Getting to Yes: Negotiating Agreement Without Giving In, Roger Fisher, William Ury, and Bruce Patton recommend comparing the proposed deal to your BATNA, or best alternative to a negotiated agreement. If the offer is better than your best available alternative, you should accept it. If it falls short, it is wiser to walk away and pursue your BATNA.

The BATNA concept offers clear-cut, useful advice. But because BATNAs are often uncertain rather than guaranteed, they can be difficult to assess, as BATNA examples in negotiation sometimes illustrate. The 2019 U.S. college admissions scandal and recent research provides guidance on how to better assess your BATNA. 

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

BATNA Examples in Negotiation: A Case Study

In March 2019, 33 parents were accused of conspiring with college consultant William Singer to fraudulently secure their children’s admission at several top U.S. universities. In pre-indictment negotiations, U.S. federal prosecutors tried to convince the parents to plead guilty to a single charge of mail fraud or risk an additional money-laundering charge. 

Fourteen parents pled guilty to the mail-fraud charge, including actress Felicity Huffman, who confessed to paying Singer $15,000 to arrange for cheating on her daughter’s college entrance exam. Huffman was sentenced to 14 days in jail and served about 10 days in October 2019.

Sixteen other parents rejected the plea deals, including actress Lori Loughlin and her husband, fashion designer J. Mossimo Giannulli, who were accused of paying $500,000 to get their two daughters admitted to the University of Southern California. After rejecting the deals, they were both indicted for money laundering. In May 2020, Loughlin and Giannulli both reversed their decision, pleading guilty to mail fraud; they ended up serving about two and five months in prison, respectively. 

Initially, the two groups of parents appeared to calculate their BATNAs very differently. Those in Huffman’s group correctly predicted that if they refused a plea deal, their BATNA likely would include an additional serious charge and then a choice between a worse plea deal and a stressful trial that could end in a long sentence.

Those in the Loughlin/Giannulli group appeared to incorrectly predict they could secure a BATNA that would not require prison time, whether by negotiating a better deal or winning in court. Given the strong evidence against them, this bet had a low probability of paying off from the start. 

A BATNA in the Hand?

In an article in the journal Organizational Behavior and Human Decision Processes, Southern Methodist University professor Robin L. Pinkley and her colleagues found that most people have difficulty assessing uncertain BATNAs, or so-called phantom BATNAs, and make subpar decisions as a result. 

In their experiments, participants played the role of job candidates negotiating their starting salary and were told they either possibly had another offer (a “phantom” BATNA), definitely had another offer, or had no other offer. Those who believed they possibly or definitely had another offer felt more powerful and negotiated more aggressively and successfully on salary than those who believed they had a poor BATNA. 

However, participants were often overconfident that their uncertain BATNAs would materialize. As a result, they frequently turned down offers they should have accepted in pursuit of their BATNA, as Loughlin and Giannulli appeared to do. Conversely, people facing highly likely phantom BATNAs tended to be overly pessimistic that the BATNA would actually pan out—and often settled for the “safe” offer on the table. 

Such irrational thinking has been adaptive in human history: “Strategic optimism” in the face of long odds motivates persistence and resilience, while “strategic pessimism” about a seemingly sure thing protects us from disappointment. In negotiation, however, such biases can lead us to reject offers we should accept and accept offers we should decline.

BATNA Examples in Negotiation: Key Takeaways

The following four guidelines, derived from research and BATNA examples in negotiation, can help you manage the uncertainty surrounding BATNAs:

  1. Beef up your BATNA.Focus on how to improve your BATNA—for example, by pursuing numerous job leads, interviewing multiple suppliers, or negotiating for several houses rather than one.
  2. Assess your BATNA’s value and likelihood.To avoid being overly optimistic about an unlikely BATNA and overly pessimistic about a more certain one, gather objective information about your BATNA’s likelihood—and do what you can to make it more likely. 
  3. Take your counterpart’s BATNA threats seriously.In the college admissions scandal, prosecutors threatened to worsen the parents’ BATNAs if they didn’t plead guilty—and then followed through on those threats. Confront such threats head-on, and try to talk through differences that divide you.
  4. Assess the other side’s BATNA.If your counterpart tells you about their own phantom BATNA, call attention to any risk or uncertainty associated with it. You might be able to reduce their overconfidence, avoid impasse, and get a better deal.

What have you learned from particular BATNA examples in negotiation?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

contract negotiations

Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract

Using contract negotiations to write an effective contract in dealmaking and business

In contract negotiations, writing a contract that accurately reflects what has been negotiated while also accounting for future considerations—such as the ongoing business relationship and the long-term sustainability of the deal—can be challenging even for seasoned negotiators. Executives often rely on their attorneys to handle the legal details, and in many cases, that makes sense. However, negotiators who lack a basic understanding of the legal principles that underpin contracts may find themselves at a disadvantage, particularly when those rules influence the structure, interpretation, or enforcement of the agreement.

Consider the following example in which unfamiliarity with contract law led to major problems:

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

The Importance of Negotiation in Business Communication and Writing Contracts

Jane was negotiating a multiyear supply agreement with Kevin, who eventually faxed a proposed contract to Jane. They discussed it over the phone and then Jane crossed out several provisions, signed it, and faxed it back to Kevin. After the fact, Kevin claimed he never agreed to Jane’s final edits and refused to deliver the goods on her terms. Did Kevin break the contract, or was there no contract to break?

Under basic principles of contract law, every deal must have an offer, an acceptance, and consideration (that is, each party must provide something of value to reach a deal). The mirror-image rule further states that the deal that the offeree accepts must be a mirror image of what the offeror has offered.

Clearly, if Jane unilaterally edited terms and faxed the contract back to Kevin, no contract yet has been formed.

But Jane and Kevin discussed her proposed changes over the phone, and Jane made edits that she thought reflected their conversation.

Contract Negotiations and Business Communication: The Importance of Synchronizing Negotiator Preferences in an Agreement

Can Kevin rightfully claim that he never agreed to the edits?

Here the outcome is likely to be based on the evidence regarding their phone conversation. If Kevin and Jane both have notes indicating the same understanding of the modified terms and an “intent to be bound” to the contract, a court might decide that the faxed edits merely formalized a contract that already had been formed. But if written notes were ambiguous and if Kevin insists that Jane misunderstood their conversation, a court might find that there was no “meeting of the minds” and, therefore, no contract.

The implication for negotiators is that first, and most obviously, both parties should sign the contract to formally indicate their intention to be bound. When this can’t happen for logistical reasons, try to reduce ambiguity.

At the end of their phone call, Jane might have said to Kevin: “We’ve got a deal, right? Let me change the contract to reflect our discussion and fax it back to you. Then your assistant can enter the changes, OK?” Without excellent documentation, you may be left without a deal.

Has this article helped you with contract negotiations, and what more would you like to know?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

Adapted from “Negotiating With a 900-Pound Gorilla,” by Lawrence Susskind (professor, Massachusetts Institute of Technology), first published in the February 2006 issue of the Negotiation newsletter.

Originally posted August 2011.

Learning from Ethical Leadership Failures at Boeing

Ethical leadership has proven to be elusive at Boeing, but why? Recent analyses have uncovered common psychological biases that can keep leaders—and all of us—from meeting our own high moral standards.

A series of aviation crises tied to aerospace giant Boeing has prompted renewed scrutiny of the company’s ethical leadership. The 2018 crash of Lion Air Flight 610, followed months later by the crash of Ethiopian Airlines Flight 302, brought serious flaws in the Boeing 737 MAX to light, issues the company was widely criticized for addressing too slowly. More recently, in 2024, a fuselage panel blew off a 737 MAX during flight, and Boeing’s Starliner space capsule left two astronauts stranded in orbit, further intensifying concerns about safety, accountability, and leadership at the company.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

In fact, these are only the most recent in a “long list of ethical and criminal transgressions” by Boeing that date back to the late 1970s, according to Andy Pasztor, a reporter who covered Boeing for the Seattle Times for decades. These transgressions include illicitly procuring classified Pentagon documents, stealing a competitor’s rocket development documents, and committing quality-control violations.

The problems at Boeing fell into a dangerous pattern: After every scandal, the company’s top executives would express contrition and promise improvements, only for another violation to crop up soon after—followed by “even more fervent pledges to reform” from the top brass, according to Pasztor. That pattern has caught up with the company, which, as of October 2024, was $58 billion in debt and hemorrhaging $1 billion a month.

What explains the apparent dearth of ethical leadership at Boeing? A broken corporate culture has been to blame, with “slogans, public relations efforts and bureaucratic shuffles” taking the place of meaningful change, writes Pasztor.

In particular, an emphasis on short-term profitability and a move away from an “engineering-led culture toward more centralized corporate control” made Boeing engineers fearful of voicing their concerns about safety issues with managers, write Andrew Tangel and Jon Sindreu in the Wall Street Journal. “Time and again, Boeing executives emphasized they would focus on safety, engineering, and quality,” they report. The failure to maintain this focus highlights key issues relevant to ethics and leadership.

Threats to Ethical Leadership

Why did safety goals so often fall by the wayside at Boeing? Not because executives had ill intent but more likely because they were susceptible to common psychological processes that affect us all—and that are a particular threat to ethical leadership.

“Cognitive biases allow nice people to engage in unethical behavior without realizing that they are doing so,” write Don A. Moore and Max H. Bazerman in their book Decision Leadership: Empowering Others to Make Better Choices. “This lack of awareness constrains willful control over our ethical decisions, leading to bounded ethicality”—that is, “ethically questionable behaviors that fall short of [our] own values,” according to Moore and Bazerman.

Through a process that researchers Ann Tenbrunsel and David Messick have referred to as ethical fading, the ethical dimensions of our decisions can easily disappear from view in organizational decision making and compromise ethical leadership. “Common features of organizations can blind us to the ethical implications of a decision, leading us, for example, to classify a decision as a ‘business decision’ rather than as an ‘ethical decision’ and thus increasing the likelihood that we will behave unethically,” write Bazerman and Tenbrunsel in their book Blind Spots: Why We Fail to Do What’s Right and What to Do about It.

The Risks of “Stretch Goals”

Consider the roots of the Boeing 737 MAX disasters. In 2011, American Airlines told Boeing, its longtime airplane supplier, that it was considering placing an order with Boeing archrival Airbus for its next-generation aircraft, write Moore and Bazerman. To try to keep American’s business, James McNerney, then Boeing’s CEO, scrapped plans to develop a new, time-intensive airplane model and instead decided to update its 737 model. Executives set tight deadlines for the project, pushing engineers to complete their work in half the usual time.

“In setting goals for the new 737 MAX, Boeing behaved as if speed to market was the key performance metric,” write Moore and Bazerman. “In doing so, it neglected other legitimate concerns, including product safety. The result, we now know, has been devastatingly costly.”

“Stretch goals” that encourage workers to meet extremely ambitious targets often lead to flawed decisions and contribute to failed ethical leadership, according to Moore and Bazerman. That’s because leaders often frame stretch goals too narrowly. In the case of the 737 MAX reboot, the focus was on meeting a very tight deadline. This appeared to lead other important goals to fade from view, most notably quality and product safety. The U.S. Federal Aviation Administration enabled Boeing’s overly narrow focus on speed to market by allowing the company to make key testing and certification decisions.

“The biggest stretch goals also come with a substantial probability of failure,” warn Moore and Bazerman. Further, they advise leaders to avoid unwittingly encouraging unethical behavior by demanding results at any cost. Employees need to know that they will be praised rather than punished for putting on the brakes and raising red flags about safety issues, rule breaking, and other signs of trouble. Leaders can put in place incentives that reward workers for speaking up. They can also better conform to ethical leadership by prioritizing and articulating ethical concerns when setting goals.

How do you promote ethical leadership in your organization?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

elements of conflict

Elements of Conflict: Diagnose What’s Gone Wrong

Basic elements of conflict contribute to disputes and cause them to escalate. We describe three primary elements of conflict and suggest ways to address them productively in your negotiations.

In the midst of conflict, it can be challenging to see clearly how tensions escalated or what steps might lead to resolution. Emotions often cloud judgment, making it easy to react rather than reflect. By pausing to examine the elements of the conflict, such as what sparked it, how each party has contributed, and what is truly at stake, you can begin to regain perspective. This thoughtful approach allows for a more rational understanding of the situation and opens the door to creative, constructive ways to move forward.

3 Elements of Conflict

Although there are many elements of conflict, the following three are among the most notable:

1. Interests.

Conflicts often arise when we fail to carefully think through our own interests. For example, you may take offense after hearing through the grapevine that a coworker took full credit for a project you completed together. You certainly have a short-term interest in correcting that false impression, if it’s true. At the same time, you may be overlooking a greater long-term interest: contributing to a functional workplace where conflicts are handled productively and relationships grow stronger. When you bring such long-term interests to the forefront, you become more capable of looking into the rumor carefully rather than immediately confronting your coworker.

When conflicts escalate, a new interest can emerge: the desire to punish or otherwise harm the other party for perceived wrongdoing, write Gabriella Blum and Robert H. Mnookin in The Negotiator’s Fieldbook (ABA, 2006). This interest in exacting revenge often arises when we assume the worst about the other party and their contribution to the conflict.

More specifically, due to the fundamental attribution error, a pervasive human tendency, when things go wrong in our lives, we often blame factors outside of our control; but when things go wrong for others, we tend to blame fundamental aspects of their character. For example, if your roof leaks a year after it’s been replaced, you may accuse the roofing company of doing a bad job, while the roofing company may blame you for not cleaning your gutters. The truth may lie in a gray area in between.

When managing conflict in organizations and beyond, acknowledging our own potential contribution to conflict can help us focus on our long-term interests and negotiate solutions.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

2. Alternatives.

Our alternatives are another one of the primary elements of conflict. Experienced negotiators understand the importance of identifying their best alternative to a negotiated agreement, or BATNA before talks get underway. When we have a strong sense of our BATNA, we will position ourselves to accept no less than we can get elsewhere and increase our bargaining power.

Parties in conflict also need to consider their BATNA—that is, what they will do if they fail to resolve the dispute. Depending on the situation, this may mean ending a relationship, making a formal complaint, or even filing a lawsuit.

Unfortunately, we tend to be overly optimistic about our odds of prevailing in litigation, arbitration, and other high-risk methods of conflict resolution. Researchers have found that we tend to overestimate the likelihood that a judge or other arbiter will rule in our favor, note Blum and Mnookin.

To avoid this trap, we (and our lawyers) need to spend at least as much time thinking about the evidence and opinions that the other side would present as we spend thinking about the merits of our own case. When we do, we can arrive at a more rational assessment of what happened—and become more willing to negotiate an end to the conflict.

3. Identity.

Conflicts often tap into our deepest sense of our own identity. To take a couple of examples of conflict situations, if your boss accuses you of doing a poor job on an assignment, you may feel as if your identity as a skilled, hard-working employee is under attack. And if you lose your temper when scolding your child for making a mess just after you’ve cleaned the house, you may question your identity as a reasonable, empathic parent.

Because they lead us to question our essential competence and goodness, such “identity quakes” can knock us off-balance and worsen conflict, write Douglas Stone, Bruce Patton, and Sheila Heen in their book Difficult Conversations: How to Discuss What Matters Most. When the other party feels similarly attacked, we may conclude the relationship is beyond repair.

According to Stone, Patton, and Heen, an important step in conflict management is to explore and acknowledge our identity issues. We need to think through our own vulnerabilities—some of which may date back to childhood—and how they may be resonating in the present. If you often felt overlooked as a child, you may be quick to believe that others are excluding or ignoring you.

Remember that such conclusions can be an oversimplification or misreading of the problem. By considering our contributions and forgiving ourselves for our missteps, we can become more capable of listening to the other party’s perspective—an important step in resolving conflict.

What other elements of conflict have you observed in your own disputes, and how have you addressed them?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

salary negotiation

Salary Negotiation: How to Ask for a Higher Salary

Bargaining skills in wage and salary negotiation

For a new employee, salary negotiation can be intimidating, but it’s one of the most important difficult conversations to have at the beginning of your career. For a new employee, successfully negotiating a salary offer up by $5,000 could make a huge difference over the course of her career. A 25-year-old employee who enters the job market at $55,000 will earn about $634,000 more over the course of a 40-year career (assuming annual 5% raises) than an employee who starts out at $50,000. But not everyone negotiates for a higher pay when offered a job, and some who do are dissatisfied with the final outcome.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

In a 2009 negotiation research study, researchers Michelle Marks of George Mason University and Crystal Harold of Temple University surveyed 149 professional employees who had been hired in the previous three years – specifically, tenure-track faculty at a university and part-time MBA students – about their wage negotiations for their current position.

The participants were questioned about their attitudes toward negotiation and risk, their negotiation strategies and outcomes, and their level of satisfaction with the wage negotiation process. In addition, their degree of of power in negotiation was measured based on their work experience, other job offers, and knowledge of the organization’s past salary offers.

Salary Negotiation Skills: Five Negotiation Strategies for Employees Negotiating Wages

The researchers identified five types of negotiating strategies:

Salary Negotiation Tip #1. Collaborating (engaging in problem solving to reach the best possible outcome for both sides);

Salary Negotiation Tip #2. Competing (trying to maximize one’s own outcomes with little concern for others);

Salary Negotiation Tip #3. Accommodating (putting the other party’s concerns first);

Salary Negotiation Tip #4. Compromising (trying to reach middle ground); and

Salary Negotiation Tip #5. Avoiding (dodging negotiation altogether).

Independent of the power the applicants had at the table, choice of negotiation strategy turned out to be a critical factor in determining the size of the salary increase that the participants negotiated.

Different Negotiation Styles: Collaboration versus Competition

In the study, those who chose to negotiate salary, rather than avoiding negotiation and accepting the offer on the table, increased their starting pay by an average of $5,000 primarily by using competing and collaborating bargaining strategies. Those who behaved competitively at the negotiation table did better than those who focused on collaboration, but collaborators were more satisfied than competitive bargainers with the negotiation process.

Different Negotiation Strategies: Risk-Averse and Risk-Taking Strategies at the Bargaining Table

By contrast, compromising and accommodating strategies were not linked to salary gains. Participants who were risk averse were less likely to negotiate a salary, and when they did, they had an accommodating style that left them feeling dissatisfied with their results.

Female participants in Marks’ and Harold’s study were no less likely than male participants to negotiate their salaries; however, the men negotiated higher salaries than the women did. Interestingly, among participants who faced a competitive opponent, women responded more competitively than did men, suggesting that women may be more likely to adapt to their counterparts’ negotiating style when putting their salary negotiation skills to practice.

Based on their results, the negotiation researchers conclude that it pays to negotiate assertively for a salary increase upon being offered a job. They also encourage employers to recognize that giving employees wiggle room to bargain up their starting pay could help create a more satisfied, productive workforce. We add the caveat that if you don’t have a competing job offer, you should negotiate with caution, since there’s always a chance bargaining may cause the employer to revoke the offer that’s on the table.

Great Negotiators Earn More Money

The context of salary negotiations is one area where negotiators tend to assume that any gains made come at the expense of the other party, and vice versa. Yet when we start looking at “salary negotiations” as “job negotiations,” we realize this doesn’t have to be the case.

Think of the myriad issues available to add to the discussion when you are engaging in a job negotiation. When negotiating salary, what tradeoffs could you make to get a higher offer? Maybe you could offer to take on added responsibilities, make tradeoffs on benefits, or look for other ways to add value to the employer. The employer should be happy to accept a tradeoff that leads to no net financial loss to the organization.

In salary negotiations, the best negotiators share information and ask questions. The more information you can provide about what you value (without revealing your bottom line), the better equipped you and the other party will be to identify new issues to discuss. And the more questions you ask, the more you will learn about what the other party values. This type of information exchange will put you in a good position to claim as much money and other value as possible for yourself.

Have any of these tips helped you with salary negotiation? Let us know in the comments.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

Adapted from “For a Higher Salary, Choose the Right Strategy,” first published in the Negotiation newsletter, December 2010.

Originally posted in 2012.

Mediation

How Mediation Can Help Resolve Pro Sports Disputes

Sports disputes could be settled much more efficiently through mediation, according to a new article.

Around the world, mediation has become a widely used approach to resolving conflict, from divorce and workplace tensions to disputes over contracts. Despite its proven value, however, mediation remains an underutilized resource in U.S. professional sports leagues. Adelphi University professor Mark Grabowski highlights this gap in his article “Both Sides Win: Why Using Mediation Would Improve Pro Sports” in the Journal of Sports & Entertainment Law, arguing that more frequent use of mediation could help teams, players, and leagues achieve quicker, less adversarial, and more mutually beneficial resolutions.

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.

This is true despite the fact that when parties in sports-related disputes do try mediation, they often see dramatic results. As Grabowski explains, mediation has helped pro sports in the past and could greatly improve efficiency if applied more widely.

How meditations helped the NHL

Consider the National Hockey League’s (NHL) 2012 dispute with the NHL Players’ Association (NHLPA) over the terms of their next collective-bargaining agreement. With the two parties at an impasse and about $200 million apart on the issue of player revenue-sharing, the league locked out the players. Weeks turned into months of canceled games, and the specter of another canceled season loomed. (The NHL had canceled its entire 2004-2005 season due to a similar dispute.)

A breakthrough came when federal mediator Scot L. Beckenbaugh entered the picture, according to USA Today. When face-to-face negotiations got heated, Beckenbaugh separated the two sides and engaged in shuttle diplomacy for about 12 hours, visiting each side in turn to identify issues where they might be flexible. Sixteen additional hours of negotiation led to a win-win deal that hinged on the issue of player pensions. The agreement allowed NHL players, whose careers are often short, to concede on the short-term issue of salary in return for peace of mind regarding their long-term financial future.

Mediator Beckenbaugh widely received “hero’s praise” from NHL players, management, fans, and the sports media for finding a way to bring the parties together in a way that met each side’s interests, according to the website SB Nation.

How the NFL benefited from mediation

The NHL isn’t the only pro sports league that has benefited from mediation in the recent past. In 2011, court-sponsored mediation helped the National Football League take key steps toward resolving its labor dispute and player lockout through negotiation.

Mediator Arthur Boylan began by bringing NFL commissioner Roger Goodell and the head of the NFL Players Association, DeMaurice Smith, together for lunch and asking them to talk “about their families and background—everything but football,” according to Grabowski. By helping the parties find common ground, Boylan enabled them to build the trust they needed to ultimately resolve their dispute through negotiation.

Capitalizing on how the mediation process works

Grabowski argues that the types of conflict that often crop up in professional sports, including labor, disciplinary, and broadcast disputes, are ripe for resolution with mediation.

That’s in part because of what happens in mediation: an impartial third party—a trained mediator—works to try to help disputants find common ground and end their impasse. In the type of voluntary mediation that’s common in the business world, the two sides choose their mediator jointly, they have ultimate responsibility for reaching a mutually beneficial agreement, and they may walk away from the process at any time.

For these reasons and others, mediation has a proven track record for success, leading to the resolution of an estimated 70-80% of disputes, ranging from divorces to corporate contract disputes, according to the American Bar Association.

How mediations can benefit pro sports

Grabowski outlines a number of reasons that sports disputes are particularly likely to benefit from using mediation more often to resolve disputes, including the following:

• Privacy and confidentiality.

Vocal third parties, ranging from sports agents to fans, often get in the way of an agreement in sports disputes. Because mediation is a confidential, fast, and cost-effective process, it can allow parties to devise face-saving compromises out of the public eye.

• A win-win agreement.

Unlike arbitration, the dispute resolution process often favored in professional sports, mediation generally leads to a win-win rather than win-lose agreement. In addition, disputants have greater control over how mediation unfolds, as compared to arbitration or litigation.

• More productive relationships.

The arbitration process favored in Major League Baseball often leads to take-it-or-leave-it offers that result in an impasse or damaged relationships that hinder player performance on the field, writes Grabowski. By contrast, the confidential and collaborative nature of mediation is far more likely to preserve and even improve relationships between players and team management in baseball and other sports.

When mediation is tried at all to resolve a pro sports dispute, it is usually a last-ditch “Hail Mary pass,” writes Grabowski. Ideally, he argues, mediation should take place early on in a dispute, before parties have become deeply entrenched in their positions and fans have stoked grievances on both sides. By explicitly calling for mediation in their collective-bargaining agreements, Grabowski argues, sports leagues could save themselves many millions of dollars—and, by building win-win relationships, allow their teams to pursue win-lose victories uninterrupted.

How do you think mediation helps sports negotiations?

Negotiation Skills

Claim your FREE copy: Negotiation Skills

Build powerful negotiation skills and become a better dealmaker and leader. Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School.