organizational behavior

The following items are tagged organizational behavior:

Everyday Negotiation Situations: Should You Negotiate Service Fees?

Posted by & filed under Negotiation Skills.

Imagine that you’re about to hire someone to provide a service—say, to repair your leaky roof, design a new website for your business, or host an online event. In such everyday negotiation situations, when you receive a price quote, should you try to negotiate a better deal?  Conventional wisdom would answer with a resounding yes. Opening … Read More 

Skills Needed for Negotiation: BATNA Analysis

Posted by & filed under Negotiation Skills.

Ask almost any real estate agent, and you’ll hear that homeowners often turn down decent offers in the hope of getting a better one that never materializes. Such miscalculations reflect the difficulty of assessing an uncertain BATNA, or best alternative to a negotiated agreement. According to negotiation experts, the ability to accurately compare the deal on … Read More 

Negotiation research you can use: Too guilty to compete?

Posted by & filed under Negotiation Training.

Our emotions—including anger, sadness, happiness, and disgust—influence our negotiation behavior in systematic ways, research shows. In a new study, Ben-Gurion University of the Negev researcher Uriel Haran is the first to examine whether feeling guilty affects our competitive drive. Guilt is often triggered by behavior we’re ashamed of, and it doesn’t feel very good. On the plus … Read More 

Get Beyond “Take It or Leave It”

Posted by & filed under Conflict Resolution.

“This is the best I can do. Take it or leave it.” It’s a statement negotiators often dread, as it seems to leave us with a choice between two unappealing options: accept an offer we don’t like or walk away from the bargaining table. No matter which choice you make, an ultimatum appears to bring a … Read More 

Ask A Negotiation Expert: Don’t Be Held Hostage to Your Emotions

Posted by & filed under Business Negotiations.

Business negotiations often fail; meanwhile, hostage negotiations have an incredibly high success rate—up to 94%. We spoke with former police psychologist and hostage negotiator George A. Kohlrieser, the Distinguished Professor of Leadership and Organizational Behavior at IMD Business School in Switzerland and the author of Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, … Read More 

Managing the “negotiator’s dilemma”

Posted by & filed under Negotiation Skills.

Consider the following two perspectives on negotiation:

Following the finalization of a new trade agreement among Canada, Mexico, and the United States, Enrique Peña Nieto, then the president of Mexico, said on September 3, 2018, that the agreement “achieves what we proposed at the start: a win-win-win deal.” On July 1, 2019, U.S. president Donald Trump told … Read More 

Is your BATNA really a sure thing?

Posted by & filed under BATNA.

On March 12, federal prosecutors revealed they had charged 50 people in a conspiracy to influence college admissions decisions at several top U.S. universities. Thirty-three parents were accused of conspiring with college consultant William Singer to fraudulently boost their children’s entrance-exam scores or bribe college coaches to designate the children as recruited athletes. In pre-indictment negotiations, … Read More 

Negotiation research you can use: When all we can see is red

Posted by & filed under Dealing with Difficult People.

The ability to take another person’s perspective is a valuable negotiation skill. Perspective taking enhances the discovery of joint gains in negotiation, makes groups more effective, reduces stereotypical thinking, and aids in conflict resolution, to name just a few benefits. Some people are naturally better perspective takers than others, but all of us have the capacity to pay closer attention … Read More 

Anchoring for Maximum Effect

Posted by & filed under Negotiation Skills.

It’s said that you never get a second chance to make a great first impression, and that certainly can be the case in negotiation. A weak handshake or a gruff demeanor can color how we see someone for a very long time. Similarly, make an unambitious or poorly worded first offer, and you’re much less … Read More 

Negotiation Power Plays

Posted by & filed under BATNA.

Imagine yourself in the following negotiation scenarios:

You’re a chef who is having trouble finding cooks in an oversaturated restaurant market. You’re so desperate to get fully staffed that you find yourself making significant concessions on salary, scheduling, and other issues during interviews with potential hires. You are trying to sell a used piano online before an … Read More 

Negotiation research you can use: Promoting cooperation between teams

Posted by & filed under Dealmaking.

When a team negotiates on behalf of an organization, it can often achieve more than an individual would thanks to the team’s cumulative knowledge and experience. Yet team negotiations can create new problems. Groupthink—the tendency to go along with the dominant point of view rather than challenging it—can promote simplistic decision making in teams. And … Read More 

Negotiation research you can use: The pitfalls of put-downs: When “trash talk” backfires

Posted by & filed under Negotiation Skills.

“Rocket Man.” “Little Marco.” “Crooked Hillary.” “Sloppy Steve.” These are just a few of the mocking nicknames that President Donald Trump has given to his perceived rivals. Trump seems to have a penchant for trash talk—which psychologists define as boastful comments about oneself or insulting comments about an opponent delivered before or during a competition—but he’s … Read More 

Back up your offer with a strong rationale

Posted by & filed under Dealmaking.

Imagine that you are a café owner who is soliciting quotes for a redesign of your space. One of the interior designers you’ve been talking to is known for being affordable, if not innovative. But the designer’s initial estimate, $20,000, is well over your $16,000 budget for the project and, you believe, excessive. As you … Read More 

How to Capitalize on Luck in Negotiation

Posted by & filed under Negotiation Skills.

Imagine that you have just negotiated a great deal on a house – and rightly so, given how deftly you managed the process from start to finish. You diligently studied the local real estate market and uncovered the seller’s motives for listing her property. You even created mutual gain by allowing the seller to stay … Read More 

Negotiation Research You Can Use: When Women Negotiate More Ethically Than Men

Posted by & filed under Dealmaking.

Men and women approach negotiation differently, on average, research suggests. Women initiate negotiations on their own behalf less frequently than men, for example, though they are just as likely as men to advocate for others. In addition, women—and not men—tend to face a backlash for bargaining on their own behalf, an outcome that may explain … Read More 

Announcing the 2017-2018 PON Graduate Research Fellows

Posted by & filed under Daily, Graduate Research Fellowships, PON Graduate Research Fellowships, Students.

The Program on Negotiation Graduate Research Fellowships are designed to encourage young scholars from the social sciences and professional disciplines to pursue theoretical, empirical, and/or applied research in negotiation and dispute resolution. Consistent with PON’s goal of fostering the development of the next generation of scholars, this program provides support for one year of dissertation … Read More 

Negotiation Research: A Downside of Anger

Posted by & filed under Conflict Resolution.

We know that anger leads negotiators to make riskier choices and blame others when things go wrong. In a new study, researchers Jeremy A. Yip and Maurice E. Schweitzer find that anger also leads us to engage in greater deception in negotiation—even when it’s not our counterpart who angered us. In one of the study’s experiments, … Read More 

Negotiation Research: When Many Alternatives Are Worse Than One

Posted by & filed under BATNA.

Negotiators are often taught that the more alternatives they have, the more fortunate they are. If it’s good to have one strong best alternative to a negotiated agreement, or BATNA, then it’s better to have many alternatives, right? Not necessarily, results from a new study by Michael Schaerer of INSEAD and his colleagues show. In a … Read More 

Should You Appeal to Their Sense of Sympathy?

Posted by & filed under Negotiation Skills.

Imagine that you are about to enter into a negotiation. Unbeknown to your counterpart, the stakes are particularly high because of difficulties you are suffering behind the scenes. Maybe your organization is struggling financially and needs a break to stay in the black. Or you are planning to ask for a raise to help cover … Read More 

Program on Negotiation associate Paola Cecchi Dimeglio Edits a Collection of Dispute Resolution Essays in “Interdisciplinary Handbook of Dispute Resolution”

Posted by & filed under Dispute Resolution.

Program on Negotiation associate and researcher Paola Cecchi Dimeglio, a postdoctoral research fellow at the Harvard Negotiation Research Project, was the editor for a comprehensive, interdisciplinary guide to dispute resolution that combines negotiation research written in both French and English. Cecchi Dimeglio’s “Interdisciplinary Handbook of Dispute Resolution,” published by Larcier, is currently available in the Program … Read More 

Negotiation Research You Can Use: Two new studies look at how our emotions affected negotiated outcomes

Posted by & filed under Business Negotiations.

Feeling ambivalent in negotiation? No worries  Business negotiators often find themselves feeling positive and negative emotions simultaneously, such as concern that an offer won’t be received well and excitement over the offer’s potential. We often try to squelch our emotions for fear of appearing unstable or vulnerable. Indeed, past research has suggested that expressions of emotional ambivalence—the signs … Read More 

Conflict Management: The Lasting Influence of Emotions

Posted by & filed under Conflict Resolution.

Psychologists have long known that an emotion triggered in one realm—anger over an argument at home, for example—can affect how we behave in a subsequent situation, including a negotiation. Such incidental, or unrelated, emotions might influence how fully we trust someone or how much we’re willing to pay for a product. Incidental emotions can even … Read More 

Bet you didn’t know… New research on employee satisfaction, sadness, and selfless negotiators.

Posted by & filed under Business Negotiations.

Satisfied employees, satisfied customers? In a new study, Shu-Cheng Steve Chi of the National Taiwan University and his colleagues find that the degree to which salespeople enjoy their work has a significant impact on customer satisfaction with the outcome of sales negotiations. The study examined negotiations over the price of eyewear between salespeople and customers at the … Read More 

Bet you didn’t know… Personnel matters in negotiation.

Posted by & filed under Business Negotiations.

When outsiders become overachievers When faced with the task of assigning a subordinate to represent their organization in a negotiation, managers might look for strong negotiating experience, intelligence, a good attitude, and a winning personality. In a new study, professor Gerben A. Van Kleef of the University of Amsterdam and his colleagues identify another beneficial quality … Read More 

Former PON Graduate Research Fellow Featured in the “Boston Globe”

Posted by & filed under Daily, Dispute Resolution, Graduate Research Fellowships, PON Graduate Research Fellowships, Students.

Sreedhari Desai, a PON Graduate Research Fellow for the 2009-2010 academic year, was recently featured in an Op-Ed in the Boston Globe. Desai’s research examines the ways in which childhood cues can make businesses more charitable and individuals more honest. The full text of the article can be found here. About Sreedhari Desai: Sreedhari Desai is an … Read More 

Summary of Mediation Pedagogy Conference Participant Survey Results

Posted by & filed under Daily, Mediation, Pedagogy at PON.

To better understand the teaching needs of the mediation community, Negotiation Pedagogy at the Program on Negotiation (NP@PON) organized a Mediation Pedagogy Conference in May of 2009. In advance of the conference, an 18-question online survey was sent to the 175 conference presenters and registered participants. The 75% response rate allowed us to illuminate important … Read More