For two days in late May 2012, Apple CEO Tim Cook and Samsung CEO Gee-Sung Choi met with a judge in the U.S. District Court of Northern California in an attempt to reach a settlement in a high-profile U.S. patent case, a sobering example of negotiation in business.
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Learn how to create value while still staking your position with, Win-Win or Hardball: Learn Top Strategies from Sports Contract Negotiations, a FREE special report from the Program on Negotiation at Harvard Law School.
how to deal with difficult people
The following items are tagged how to deal with difficult people:
Sidetracked: Understanding the Psychological Barriers that Derail Negotiations
We all experience emotionally challenging conflicts and negotiations. Whether you are negotiating with your board or with your family, over internal resources or with external partners, as the buyer or as the seller, emotions can turn an otherwise productive negotiation into an unprofitable disaster.It does not have to be that way. In this interactive workshop, … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
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How to Deal with Difficult People
We’ve all met them: people who prefer competition over collaboration, stonewalling over problem solving, tough talk over active listening. Think of the boss who refuses to allow you time off to help an ailing relative, or the potential customer armed with a “nonnegotiable” proposal.
When considering how to deal with difficult people, we tend to write … Read More
Dealing with Difficult People – In and Outside of Congress
In business negotiations, we sometimes face the task of dealing with difficult people—those who seem to pick fights, hold offensive views, or rely on hard-bargaining tactics. Some of us naturally turn away from such difficult negotiations. Others choose to try to overlook or overcome the flaws they see in potential negotiating partners.
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Hostage Negotiation Techniques for Business Negotiators
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Dealing with Difficult People
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- How to Renegotiate a Bad Deal
- Managing Difficult Employees: Listening to Learn
- Dealmaking
- Dispute Resolution
- Choose the Right Dispute Resolution Process
- Dispute Resolution Strategies for Managing Internal Conflicts in Organizations
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China
- What is Alternative Dispute Resolution?
- International Negotiation
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- How to Overcome Cross Cultural Barriers in Negotiation
- Negotiation Analysis: The US, Taliban, and the Bergdahl Exchange
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- Managing Cultural Differences in Negotiation
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- Negotiation Skills and Bargaining Techniques from Female Executives
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Challenges Facing Women Negotiators
- How to Negotiate in Cross-Cultural Situations
- Mediation
- Negotiation Skills
- The Importance of Communication in Negotiations: Preparing Your Negotiating Team
- Negotiation Team Strategy
- Expanding the Pie: Integrative versus Distributive Bargaining Negotiation Strategies
- Integrative Negotiation Examples: Making Wise Bets on the Future in Bargaining Scenarios
- A Win Win Negotiation Case Study Using Mind Mapping Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations