For two days in late May 2012, Apple CEO Tim Cook and Samsung CEO Gee-Sung Choi met with a judge in the U.S. District Court of Northern California in an attempt to reach a settlement in a high-profile U.S. patent case, a sobering example of negotiation in business.
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
how to deal with difficult people
The following items are tagged how to deal with difficult people:
Sidetracked: Understanding the Psychological Barriers that Derail Negotiations
We all experience emotionally challenging conflicts and negotiations. Whether you are negotiating with your board or with your family, over internal resources or with external partners, as the buyer or as the seller, emotions can turn an otherwise productive negotiation into an unprofitable disaster.It does not have to be that way. In this interactive workshop, … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
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How to Deal with Difficult People
We’ve all met them: people who prefer competition over collaboration, stonewalling over problem solving, tough talk over active listening. Think of the boss who refuses to allow you time off to help an ailing relative, or the potential customer armed with a “nonnegotiable” proposal.
When considering how to deal with difficult people, we tend to write … Read More
Dealing with Difficult People – In and Outside of Congress
In business negotiations, we sometimes face the task of dealing with difficult people—those who seem to pick fights, hold offensive views, or rely on hard-bargaining tactics. Some of us naturally turn away from such difficult negotiations. Others choose to try to overlook or overcome the flaws they see in potential negotiating partners.
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Spring 2020 HARVARD NEGOTIATION MASTER CLASS
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Articles & Insights
BATNA
- BATNA Examples—and What You Can Learn from Them
- 10 Hard-Bargaining Tactics to Watch Out for in a Negotiation
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- BATNA and Other Sources of Power at the Negotiation Table
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Business Negotiations
- Right of First Refusal: A Potentially Win-Win Negotiation Tool
- Business Team Building: The Value of Self-Reflection
- Advice for Bargaining Abroad: Tips on How To Overcome Cultural Barriers
- Negotiation Skills in Business Negotiation and Status Consciousness
- Test Your Negotiation Decision-Making Ability
- Conflict Resolution
- Crisis Negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Harvard Law Professor Guhan Subramanian Moderates Panel on Difficult Negotiation Scenarios
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Dealing with Difficult People
- How to Deal with Difficult Customers
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Dealmaking
- Dealmaking Tips: 7 Negotiation Tactics for Saving a Deal from Collapse
- Business Contract Mistakes—and How to Avoid Them
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Dispute Resolution
- How Fast-Food Workers Used Alternative Dispute Resolution (ADR) to Demand Higher Wages
- 15 Things You Need to Know About Environmental Dispute Resolution
- In Contract Negotiations, Agree on How You’ll Disagree
- Using Principled Negotiation to Resolve Disagreements
- Operating Short-Term to Long-Term through the COVID-19 Pandemic: Negotiating a Global Renaissance with Science Diplomacy
- International Negotiation
- Negotiation Case Studies: The Bangladesh Factory-Safety Agreements
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- Overcoming Cultural Barriers in Negotiation: China and the Gold Rush Mentality
- How to Overcome Cultural Barriers in Negotiation
- Negotiation Analysis: The US, Taliban, and the Bergdahl Exchange
- Leadership Skills
- How to Negotiate in Cross-Cultural Situations
- Organizational Leadership in High-Stakes Business Negotiations
- Negotiations, Gender, and Status at the Bargaining Table
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Mediation
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations