When dealing with difficult people, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily translate into a hard-nosed negotiating style.
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Learn how to create value while still staking your position with, Win-Win or Hardball: Learn Top Strategies from Sports Contract Negotiations, a FREE special report from the Program on Negotiation at Harvard Law School.
how to deal with difficult people
The following items are tagged how to deal with difficult people:
Sidetracked: Understanding the Psychological Barriers that Derail Negotiations
We all experience emotionally challenging conflicts and negotiations. Whether you are negotiating with your board or with your family, over internal resources or with external partners, as the buyer or as the seller, emotions can turn an otherwise productive negotiation into an unprofitable disaster.It does not have to be that way. In this interactive workshop, … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
Negotiation in Business: Apple and Samsung’s Dispute Resolution Case Study
For two days in late May 2012, Apple CEO Tim Cook and Samsung CEO Gee-Sung Choi met with a judge in the U.S. District Court of Northern California in an attempt to reach a settlement in a high-profile U.S. patent case, a sobering example of negotiation in business.
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How to Deal with Difficult People
We’ve all met them: people who prefer competition over collaboration, stonewalling over problem solving, tough talk over active listening. Think of the boss who refuses to allow you time off to help an ailing relative, or the potential customer armed with a “nonnegotiable” proposal.
When considering how to deal with difficult people, we tend to write … Read More
Dealing with Difficult People – In and Outside of Congress
In business negotiations, we sometimes face the task of dealing with difficult people—those who seem to pick fights, hold offensive views, or rely on hard-bargaining tactics. Some of us naturally turn away from such difficult negotiations. Others choose to try to overlook or overcome the flaws they see in potential negotiating partners.
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Spring 2020 HARVARD NEGOTIATION MASTER CLASS
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Why Is Sincerity Important? How to Avoid Deception in Negotiation
- Negotiation with Your Children: How to Resolve Family Conflicts
- Integrative Negotiations: Dispute Resolution Through Joint Fact-Finding
- Negotiating the Good Friday Agreement
- Conflict Resolution and Opportunities for Mutual Gains in Negotiation
- Crisis Negotiations
- Harvard Law Professor Guhan Subramanian Moderates Panel on Difficult Negotiation Scenarios
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Hostage Negotiation Techniques for Business Negotiators
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Dealing with Difficult People: Lies, Lies, and More Lies
- How to Renegotiate a Bad Deal
- Dealmaking
- Dispute Resolution
- The Importance of Power in Negotiations: Taylor Swift Shakes it Off
- Employee Grievances: Are Most Legal Disputes Resolved in Litigation or Arbitration?
- Negotiation Ethics: How to Navigate Ethical Dilemmas at the Bargaining Table
- The Right Way to Regulate Emotion in Negotiation
- 3 Negotiation Strategies for Conflict Resolution
- International Negotiation
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- International Negotiations: North and South Korea Talks Collapse
- Managing Cultural Differences in Negotiation
- How to Overcome Cross Cultural Barriers in Negotiation
- The Importance of Relationship Building in China
- Leadership Skills
- Mediation
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Communicate Your Interests Behind the Deal
- Dispute Resolution: The Advantages of a Neutral Third-Party Mediator
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Mediation: Negotiating a More Satisfactory Divorce
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- Labor Negotiation Strategies
- Win-Win Negotiations: Should You Consider a Deal Sweetener?
- Google’s Negotiations with Groupon: How Business Negotiators Can Maximize Value Claiming When Engaging in Integrative Negotiations
- Break a Competitive Cycle with Win-Win Negotiation Strategies
- How to Defend Against “Scope Creep” at the Negotiation Table