If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
dealing with conflict
The following items are tagged dealing with conflict
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5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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Four Ways to Manage Conflict in the Workplace
Samantha was livid. While making a presentation during a meeting that both attended, Brad, a newcomer in her department, had shared some slides during a presentation that were clearly based on ideas for a project she’d shared with him privately—without giving her credit. Samantha angrily confronted Brad in his office after the meeting; he became … Read More
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Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
In 2009, we collected many types of curriculum materials from teachers and trainers who attended the Mediation Pedagogy Conference. We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers … Read More
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How to Manage Conflict at Work
Sooner or later, almost all of us will find ourselves trying to cope with how to manage conflict at work. At the office, we may struggle to work through high-pressure situations with people with whom we have little in common. We need a special set of strategies to calm tempers, restore order, and meet each … Read More
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Win Win Negotiation: Different Cultures, Shared Meals
From movie moguls hammering out film deals in Los Angeles to publishers and agents assessing each other’s tastes in New York, the “power lunch” has become a familiar institution. Across the globe, negotiators often do business over shared meals, whether out of convenience or as part of a concerted effort to get to know one … Read More
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Conflict and Conflict Resolution at Work
In the workplace, negotiations with coworkers over issues such as project assignments, departmental funding, and vacation requests can sometimes flare into conflicts. When they do, the experience can be stressful, and the organizational outcomes sometimes suffers as a result.
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Seeking a Win-Win Negotiation? Pass the Chips and Salsa
From movie moguls hammering out film deals in Los Angeles to publishers and agents assessing each other’s tastes in New York, the “power lunch” has become a familiar institution. Across the globe, negotiators often do business over shared meals, whether out of convenience or as part of a concerted effort to get to know one … Read More
Spring & Summer 2019 Programs
Summer Programs
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- What is Crisis Management in Negotiation?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Dealing with Difficult People
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Managing Difficult Employees: Listening to Learn
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Thoughts from Harvard Business School Faculty Member James Sebenius: A Negotiated Solution to the Government Shutdown
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Dealmaking
- Types of Power in Negotiation: Chaos Theory and Bargaining Scenarios
- Writing the Negotiated Agreement
- Claiming Value in Negotiation: Do Extreme Requests Backfire?
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- How Does Mediation Work in a Lawsuit?
- Dispute Resolution
- Top 10 Dispute Resolution Skills
- Alternative Dispute Resolution (ADR) Techniques: Negotiating Conditions
- Negotiation Ethics: How to Navigate Ethical Dilemmas at the Bargaining Table
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China
- Diagnose Your Negotiation Techniques and Negotiation Style
- International Negotiation
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Negotiation Analysis: The US, Taliban, and the Bergdahl Exchange
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- How to Overcome Cross Cultural Barriers in Negotiation
- Famous Negotiators: Angela Merkel and Vladimir Putin
- Leadership Skills
- Challenges Facing Women Negotiators
- Negotiation Skills and Bargaining Techniques from Female Executives
- Negotiations, Gender, and Status at the Bargaining Table
- “Getting to Yes” Author Bill Ury on the Government Shutdown
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Mediation
- Alternative Dispute Resolution: Values-Based Role Play Simulations for Improving Mediation Skills
- Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
- Negotiations and Logrolling: Discover Opportunities to Generate Mutual Gains
- What is Med-Arb?
- What Makes a Good Mediator?
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- Break a Competitive Cycle with Win-Win Negotiation Strategies
- Win-Win Negotiation Skills: Motivate Good Behavior in the #MeToo Era
- 5 Win-Win Negotiation Strategies
- Google’s Negotiations with Groupon: How Business Negotiators Can Maximize Value Claiming When Engaging in Integrative Negotiations
- Win Win Negotiation: Managing Your Counterpart’s Satisfaction