Samantha was livid. While making a presentation during a meeting that both attended, Brad, a newcomer in her department, had shared some slides during a presentation that were clearly based on ideas for a project she’d shared with him privately—without giving her credit. Samantha angrily confronted Brad in his office after the meeting; he became … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
dealing with conflict
The following items are tagged dealing with conflict
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Product
Handbook of Dispute Resolution (The)
Winner, National Institute for Advanced Conflict Resolution’s 2005 Book Award –
A cutting-edge, comprehensive, inter-disciplinary resource regarding the nature of disputes and the range of dispute resolution processes
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5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
In 2009, we collected many types of curriculum materials from teachers and trainers who attended the Mediation Pedagogy Conference. We received general materials about classes on Alternative Dispute Resolution (ADR) as well as highly specific and idiosyncratic units like Conflict Resolution through Literature: Romeo and Juliet and a negotiating training package for female managers … Read More
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What is Conflict Resolution, and How Does It Work?
If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More
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How to Manage Conflict at Work
Sooner or later, almost all of us will find ourselves trying to cope with how to manage conflict at work. At the office, we may struggle to work through high-pressure situations with people with whom we have little in common. We need a special set of strategies to calm tempers, restore order, and meet each … Read More
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Win Win Negotiation: Different Cultures, Shared Meals
From movie moguls hammering out film deals in Los Angeles to publishers and agents assessing each other’s tastes in New York, the “power lunch” has become a familiar institution. Across the globe, negotiators often do business over shared meals, whether out of convenience or as part of a concerted effort to get to know one … Read More
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Conflict and Conflict Resolution at Work
In the workplace, negotiations with coworkers over issues such as project assignments, departmental funding, and vacation requests can sometimes flare into conflicts. When they do, the experience can be stressful, and the organizational outcomes sometimes suffers as a result.
… Read More
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Seeking a Win-Win Negotiation? Pass the Chips and Salsa
From movie moguls hammering out film deals in Los Angeles to publishers and agents assessing each other’s tastes in New York, the “power lunch” has become a familiar institution. Across the globe, negotiators often do business over shared meals, whether out of convenience or as part of a concerted effort to get to know one … Read More
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- What is Crisis Management in Negotiation?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Dealing with Difficult People
- Dealing with Difficult People: Coping with an Insulting Offer in Contract Negotiations
- Handling Difficult People: The Antisocial Negotiator
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- How to Deal with Difficult Customers
- Dealmaking
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- In Employment Contract Negotiation, “No Haggling” Isn’t the Answer
- Six Strategies for Creating Value at the Negotiation Table
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- Using Integrative Negotiation Techniques to Close the Deal
- Dispute Resolution
- Union Strikes and Dispute Resolution Strategies
- Dispute Resolution on Facebook: Using a Negotiation Approach to Resolve a Conflict
- What Is an Umbrella Agreement?
- In Contract Negotiations, Agree on How You’ll Disagree
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- International Negotiation
- Top International Negotiation Examples: The East China Sea Dispute
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- The Negotiation Process in China
- How to Overcome Cultural Barriers in Negotiation
- Leadership Skills
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- How to Negotiate in Cross-Cultural Situations
- Pope Francis and the Benefits of Servant Leadership in Negotiations
- Challenges Facing Women Negotiators
- Mediation
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- Using E-Mediation and Online Mediation Techniques for Conflict Resolution
- Negotiations and Logrolling: Discover Opportunities to Generate Mutual Gains
- Communicate Your Interests Behind the Deal
- How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Digitally Enhanced Simulation Packages – NEW from the TNRC
- How Negotiation Role-Play Simulations Can Help You Resolve Environmental Disputes
- Teach Your Students to Negotiate the Technology Industry
- Best-In-Class Negotiation Case Studies
- Teach Your Students Value Distribution with a Simulation on Solar Power
- Win-Win Negotiations
- How to Use Tradeoffs to Create Value in Your Negotiations
- The Importance of Negotiation for Female Negotiators: Women Should “Negotiate Hard”
- Negotiating for a Win Win Coalition at the Bargaining Table
- The Difficulty of Achieving a Win-Win Negotiation Outcome
- For NFL Players, a Win-Win Negotiation Contract Only in Retrospect?