Dealing with difficult clients is never easy. To get a client relationship off on the right foot, follow guidelines from research to ensure that price negotiations go smoothly.
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Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
managing difficult people
The following items are tagged managing difficult people:
Managing Difficult Employees: Listening to Learn
Managing difficult employees is one of the biggest challenges that leaders face. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside the problem or, alternatively, to fly off the handle.
A better solution when managing difficult staff? Use negotiation techniques to get to the root of underlying problems. The following … Read Managing Difficult Employees: Listening to Learn
When Dealing with Difficult People, Try a Complementary Approach
To hear President Donald Trump tell it, the United States under President Barack Obama had bungled one negotiation after another on the global stage due to an inability to stand firm and take tough stances on key issues when engaging in difficult conversations.
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Dealing with Difficult People? First Look in the Mirror
We’ve all faced the challenge of dealing with difficult people – those who refuse to give you what you want in negotiation for no clear reason other than sheer stubbornness. But dismissing others as stubborn, irrational, and difficult is typically a mistake.
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Negotiation and Leadership
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Power Tactics in Negotiation: How to Gain Leverage with Stronger Parties
- Crisis Communication Examples: What’s So Funny?
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Dealing with Difficult People
- Dealmaking
- How to Counter Offer Successfully With a Strong Rationale
- Perspective Taking and Empathy in Business Negotiations
- Understanding Exclusive Negotiation Periods in Business Negotiations
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Contract Negotiation Skills: Setting Yourself Up for Success
- Dispute Resolution
- How Fast-Food Workers Used Alternative Dispute Resolution (ADR) to Demand Higher Wages
- Using Principled Negotiation to Resolve Disagreements
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- What is Dispute System Design?
- International Negotiation
- Leadership Skills
- Mediation
- Negotiation Skills
- Aggressive Negotiation Tactics: Threats at the Bargaining Table
- Negotiation Skills: Which Negotiating Style Is Best?
- Is Humor in Business Negotiation Ever Appropriate?
- Unethical Negotiation Tactics: Are You Prepared for Dirty Tricks?
- Power in Negotiation: The Impact on Negotiators and the Negotiation Process
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations