When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.


conflict resolution training

Training geared towards establishing or honing your conflict resolution abilities.

The following items are tagged conflict resolution training:

Social ConflictEscalation, Stalemate, and Settlement (3rd edition)

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This is the third edition of a writing project that began in the early 1980s. The authors’ goal then, as now, was to present their ideas about the life history of conflict to a growing community of scholars, practitioners, and students. How does conflict originate? What decisions are faced by the individuals, groups, organizations, and … Read More 

How to Deal with Difficult Customers

Posted by & filed under Dealing with Difficult People.

To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line. … Read More 

Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere?

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The PON Dispute Resolution Forum and the Harvard Negotiation and Mediation Clinical Program Present: Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere? with Deborah Osborne, Group Manager, Dispute Resolution Service, Federal Energy Regulatory Commission

Thursday, March 4, 2010 8:00AM Breakfast 8:30AM Talk Pound Hall, Room 335, Harvard Law School Campus How are ADR principles applied … Read More