In business negotiations, when a counterpart apologizes for harming or offending you, should you forgive and move forward? What if doing so seems impossible?
… Read More 
conflict resolution training
Training geared towards establishing or honing your conflict resolution abilities.
The following items are tagged conflict resolution training:
How to Deal with Difficult Customers
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read How to Deal with Difficult Customers
What is Conflict Resolution, and How Does It Work?
If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More
Is Cross-Cultural Conflict Resolution Education Collaborative Enough?
Cross-cultural conflict resolution education has swung from top-down to bottom-up models in recent years. A new Negotiation Journal article calls for a more balanced approach.
… Read More
Employee Grievances: Are Most Legal Disputes Resolved in Litigation or Arbitration?
A common question asked is, “If most legal disputes are resolved in litigation, is there room for arbitration or mediation?”
… Read More
Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere?
The PON Dispute Resolution Forum and the Harvard Negotiation and Mediation Clinical Program Present: Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere? with Deborah Osborne, Group Manager, Dispute Resolution Service, Federal Energy Regulatory Commission
Thursday, March 4, 2010
8:00AM Breakfast
8:30AM Talk
Pound Hall, Room 335, Harvard Law School Campus
How are ADR principles applied … Read More
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Articles & Insights
BATNA
- Business Negotiations
- Right of First Refusal: A Win-Win Negotiation Tool
- Winner’s Curse: A Key Negotiation Mistake to Avoid
- Art Buchwald, Paramount Pictures, and the Cost of Litigation Instead of Negotiation
- Top Negotiation Case Studies in Business: Apple and Dispute Resolution in the Courts
- Negotiation Advice for Buying a Car: Tips for Improving Your Negotiating Position
- Conflict Resolution
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Lessons: The U.S.-Russia Prisoner Swap
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- International Negotiation
- A Dispute Resolution Case Study
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
- Top 10 International Business Negotiation Case Studies
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Training
- Cole Cannon Esq. Shares His Negotiation and Leadership Experience
- Gender and Negotiation: New Research Findings
- Robert McKersie: An Enduring Negotiation Legacy
- Collaborative Negotiation Examples: Tenants and Landlords
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- How to Create Win-Win Agreements in Business Negotiation
- Win-Lose Negotiation Examples
- Streaming Toward Win-Win Negotiation: Spotify Upgrades Its Negotiating Strategy
- Win-Win Negotiation: How to Keep Your Bargaining Partner Satisfied
- Dear Negotiation Coach: What is the Secret to Negotiating with Kids Successfully?
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Beyond the Back Table: Working with People and Organizations to Get to Yes
Articles & Insights
- BATNA
- Business Negotiations
- Right of First Refusal: A Win-Win Negotiation Tool
- Winner’s Curse: A Key Negotiation Mistake to Avoid
- Art Buchwald, Paramount Pictures, and the Cost of Litigation Instead of Negotiation
- Top Negotiation Case Studies in Business: Apple and Dispute Resolution in the Courts
- Negotiation Advice for Buying a Car: Tips for Improving Your Negotiating Position
- Conflict Resolution
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Lessons: The U.S.-Russia Prisoner Swap
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- International Negotiation
- A Dispute Resolution Case Study
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
- Top 10 International Business Negotiation Case Studies
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Training
- Cole Cannon Esq. Shares His Negotiation and Leadership Experience
- Gender and Negotiation: New Research Findings
- Robert McKersie: An Enduring Negotiation Legacy
- Collaborative Negotiation Examples: Tenants and Landlords
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations
- How to Create Win-Win Agreements in Business Negotiation
- Win-Lose Negotiation Examples
- Streaming Toward Win-Win Negotiation: Spotify Upgrades Its Negotiating Strategy
- Win-Win Negotiation: How to Keep Your Bargaining Partner Satisfied
- Dear Negotiation Coach: What is the Secret to Negotiating with Kids Successfully?
