When negotiators get along well, creative problem solving is easy. When they become upset, however, they seem to forget everything they know about finding joint gain, to the point of giving up tangible wins simply to inflict losses on the other party. This is especially true in high-profile negotiations that turn nasty.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict management skills
The long-term management of intractable conflicts and the people involved in them so that they do not escalate out of control and become violent.
The following items are tagged conflict management skills:
Spring Mediation and Conflict Management – Online
This highly-interactive, online course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation.
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Conflict Management: The Challenges of Negotiating Online
Negotiation research suggests that e-mail often poses more problems than solutions when it comes to relationships, information exchange, and outcomes. Here is a case study of conflict management and negotiation about the challenges of building rapport with your counterpart when negotiating online.
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New Conflict Management Skills: Understand How to Resolve “Hot Conflicts”
Negotiating effectively with colleagues can be more challenging than dealing with outsiders. Conventional wisdom advises addressing team conflict by staying focused on tasks and avoiding relationship issues. Yet a case study of conflict management by Harvard Business School professor Amy Edmondson and Diana McLain Smith of The Monitory Group concludes that this approach to dispute … Read More
10 Popular Business Negotiation Articles
Here are ten popular business negotiation articles on the Program on Negotiation website. Drawn from a variety of negotiation case studies as well as negotiation research, the following articles offer strategies for engaging in integrative negotiations aimed at creating win-win scenarios for each party at the negotiation table.
1. What is the Right of First Refusal?
Rights … Read More
Conflict Negotiation Strategies for Business Negotiators
When closing a deal, new business partners are typically optimistic about the path ahead. But somewhere down the line, conflict is almost inevitable. One party may miss a deadline. The two sides may interpret contract terms differently. Changing economic conditions may make it difficult for one side to uphold its end of the deal.
When a … Read More
Arbitration vs Mediation: Using Teambuilding and ADR in Negotiation
During his years as George H.W. Bush’s Secretary of State, one of James A. Baker, III’s, goals was to encourage the free-market reforms that Communist Party of the Soviet Union General Secretary Mikhail Gorbachev had launched in the late 1980s. One day during his tenure, a high-level Bush administration official commented in the press that … Read More
The beginning of organized labor
The Clearinghouse at PON offers hundreds of role simulations, from two-party, single-issue negotiations to complex multi-party exercises. The Pullman Strike Role Play is a simulation from the Workable Peace Curriculum Series unit on the rise of organized labor in the United States.
This role play is set in the town of Pullman, Illinois, outside of Chicago, … Read More
Spring 2021 HARVARD NEGOTIATION MASTER CLASS
2021 Programs
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Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- Negotiation research you can use: The irrational impact of disappearing BATNAs
- BATNA and Other Sources of Power at the Negotiation Table
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Take your BATNA to the Next Level
- Business Negotiations
- Conflict Resolution
- Tough Topics in Negotiation: Negotiating a Non-Compete Agreement with Employers
- How to Deal with Threats: 4 Negotiation Tips for Managing Conflict at the Bargaining Table
- Do Attitudes in Negotiation Influence Results?
- The Pitfalls of Negotiations Over Email
- In Real-Life Conflict Scenarios, Promote Constructive Dissent
- Crisis Negotiations
- Learning from crisis negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Negotiation in the News: Last Negotiating Moves From A Never-Boring President
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Dealing with Difficult People
- Negotiating with the Enemy
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Dealmaking
- Dispute Resolution
- International Negotiation
- Best Negotiators in History: Nelson Mandela and His Negotiation Style
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
- The Negotiation Process in China
- Government Negotiations and Beyond: Using Carrots and Sticks Effectively
- How to Overcome Cultural Barriers in Negotiation
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- How to Negotiate in Cross-Cultural Situations
- Organizational Leadership: Negotiating Buy-In to Your Cause
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Mediation
- Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- The Mediation Process and Dispute Resolution
- Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
- Types of Mediation: Choose the Type Best Suited to Your Conflict
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Negotiation Skills
- Reservation Point in Negotiation: Reach Negotiated Agreements by Asking the Right Questions
- Dear Negotiation Coach: Can Negotiation Theory Help Us Understand Our Religious Identity?
- Understanding Different Negotiation Styles
- Emotional Triggers: How Emotions Affect Your Negotiating Ability
- Creating Value in Integrative Negotiations: Myth of the Fixed-Pie of Resources
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- New Simulation on Bidding in an International Business Negotiation: Euro-Idol
- Dear Negotiation Coach: What Are Business Negotiation Skills for Entrepreneurs?
- Teaching Mediation: Exercises to Help Students Acquire Mediation Skills
- Check Out the International Investor-State Arbitration Video Course
- Learn from the Best with the Great Negotiator Case Studies
- Win-Win Negotiations