When negotiators get along well, creative problem solving is easy. When they become upset, however, they seem to forget everything they know about finding joint gain, to the point of giving up tangible wins simply to inflict losses on the other party. This is especially true in high-profile negotiations that turn nasty.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict management skills
The long-term management of intractable conflicts and the people involved in them so that they do not escalate out of control and become violent.
The following items are tagged conflict management skills:
Spring Mediation and Conflict Management
This course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation. Each class moves … Read More
Conflict Management: The Challenges of Negotiating Online
Negotiation research suggests that e-mail often poses more problems than solutions when it comes to relationships, information exchange, and outcomes. Here is a case study of conflict management and negotiation about the challenges of building rapport with your counterpart when negotiating online.
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New Conflict Management Skills: Understand How to Resolve “Hot Conflicts”
Negotiating effectively with colleagues can be more challenging than dealing with outsiders. Conventional wisdom advises addressing team conflict by staying focused on tasks and avoiding relationship issues. Yet a case study of conflict management by Harvard Business School professor Amy Edmondson and Diana McLain Smith of The Monitory Group concludes that this approach to dispute … Read More
10 Popular Business Negotiation Articles
Here are ten popular business negotiation articles on the Program on Negotiation website. Drawn from a variety of negotiation case studies as well as negotiation research, the following articles offer strategies for engaging in integrative negotiations aimed at creating win-win scenarios for each party at the negotiation table.
1. What is the Right of First Refusal?
Rights … Read More
Conflict Negotiation Strategies for Business Negotiators
When closing a deal, new business partners are typically optimistic about the path ahead. But somewhere down the line, conflict is almost inevitable. One party may miss a deadline. The two sides may interpret contract terms differently. Changing economic conditions may make it difficult for one side to uphold its end of the deal.
When a … Read More
Arbitration vs Mediation: Using Teambuilding and ADR in Negotiation
During his years as George H.W. Bush’s Secretary of State, one of James A. Baker, III’s, goals was to encourage the free-market reforms that Communist Party of the Soviet Union General Secretary Mikhail Gorbachev had launched in the late 1980s. One day during his tenure, a high-level Bush administration official commented in the press that … Read More
The beginning of organized labor
The Clearinghouse at PON offers hundreds of role simulations, from two-party, single-issue negotiations to complex multi-party exercises. The Pullman Strike Role Play is a simulation from the Workable Peace Curriculum Series unit on the rise of organized labor in the United States.
This role play is set in the town of Pullman, Illinois, outside of Chicago, … Read More
Spring 2020 HARVARD NEGOTIATION MASTER CLASS
2020 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Combatting COVID-19 with Common Interests
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Harvard Law Professor Guhan Subramanian Moderates Panel on Difficult Negotiation Scenarios
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Dealing with Difficult People
- How to Deal with Difficult Customers
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Dealmaking
- How Does Mediation Work in a Lawsuit?
- Dealmaking Tips: 7 Negotiation Tactics for Saving a Deal from Collapse
- Business Contract Mistakes—and How to Avoid Them
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Dispute Resolution
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- Patience is a Winning Negotiation Skill for Getting What You Want at the Negotiation Table
- How Fast-Food Workers Used Alternative Dispute Resolution (ADR) to Demand Higher Wages
- 15 Things You Need to Know About Environmental Dispute Resolution
- In Contract Negotiations, Agree on How You’ll Disagree
- International Negotiation
- Negotiation Case Studies: The Bangladesh Factory-Safety Agreements
- A Crisis Negotiations Case Study: Chen Guangcheng, the United States, China, and Diplomatic Negotiations
- Overcoming Cultural Barriers in Negotiation: China and the Gold Rush Mentality
- How to Overcome Cultural Barriers in Negotiation
- Negotiation Analysis: The US, Taliban, and the Bergdahl Exchange
- Leadership Skills
- How to Negotiate in Cross-Cultural Situations
- Organizational Leadership in High-Stakes Business Negotiations
- Negotiations, Gender, and Status at the Bargaining Table
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Mediation
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration, Known as Med-Arb
- How Mediation Can Help Resolve Pro Sports Disputes
- Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR)
- Why is Negotiation Important: Mediation in Transactional Negotiations
- Mediation: Sitting Down at the Table
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations