When negotiators get along well, creative problem solving is easy. When they become upset, however, they seem to forget everything they know about finding joint gain, to the point of giving up tangible wins simply to inflict losses on the other party. This is especially true in high-profile negotiations that turn nasty.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict management skills
The long-term management of intractable conflicts and the people involved in them so that they do not escalate out of control and become violent.
The following items are tagged conflict management skills:
Spring Mediation and Conflict Management
This course is designed to raise your awareness of your own approach to conflict, introduce a range of theories about mediation and participatory processes, and improve your conflict management skills. While we will discuss a wide range of dispute resolution processes that involve third parties, we will focus on mediation. Each class moves … Read More
Conflict Management: The Challenges of Negotiating Online
Negotiation research suggests that e-mail often poses more problems than solutions when it comes to relationships, information exchange, and outcomes. Here is a case study of conflict management and negotiation about the challenges of building rapport with your counterpart when negotiating online.
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New Conflict Management Skills: Understand How to Resolve “Hot Conflicts”
Negotiating effectively with colleagues can be more challenging than dealing with outsiders. Conventional wisdom advises addressing team conflict by staying focused on tasks and avoiding relationship issues. Yet a case study of conflict management by Harvard Business School professor Amy Edmondson and Diana McLain Smith of The Monitory Group concludes that this approach to dispute … Read More
10 Popular Business Negotiation Articles
Here are ten popular business negotiation articles on the Program on Negotiation website. Drawn from a variety of negotiation case studies as well as negotiation research, the following articles offer strategies for engaging in integrative negotiations aimed at creating win-win scenarios for each party at the negotiation table.
1. What is the Right of First Refusal?
Rights … Read More
Conflict Negotiation Strategies for Business Negotiators
When closing a deal, new business partners are typically optimistic about the path ahead. But somewhere down the line, conflict is almost inevitable. One party may miss a deadline. The two sides may interpret contract terms differently. Changing economic conditions may make it difficult for one side to uphold its end of the deal.
When a … Read More
Arbitration vs Mediation: Using Teambuilding and ADR in Negotiation
During his years as George H.W. Bush’s Secretary of State, one of James A. Baker, III’s, goals was to encourage the free-market reforms that Communist Party of the Soviet Union General Secretary Mikhail Gorbachev had launched in the late 1980s. One day during his tenure, a high-level Bush administration official commented in the press that … Read More
The beginning of organized labor
The Clearinghouse at PON offers hundreds of role simulations, from two-party, single-issue negotiations to complex multi-party exercises. The Pullman Strike Role Play is a simulation from the Workable Peace Curriculum Series unit on the rise of organized labor in the United States.
This role play is set in the town of Pullman, Illinois, outside of Chicago, … Read More
Fall 2020 HARVARD NEGOTIATION MASTER CLASS
2020 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- How to Find the ZOPA in Business Negotiations
- Advice for Bargaining Abroad: Tips on How To Overcome Cultural Barriers
- Bargaining for a New Car: Real World Negotiations Examples
- Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract
- Business Negotiation Skills to Curb Your Overconfidence
- Conflict Resolution
- Conflict Management Skills When Dealing with an Angry Public
- Away from the Podium and Off to the Balcony: William Ury Discusses the Debt Ceiling Negotiations Facing Obama and US Congressional Republicans
- Cognitive Biases in Negotiation and Conflict Resolution – Common Negotiation Mistakes
- MESO: Make Multiple Equivalent Simultaneous Offers to Create Value in Dealmaking Table
- Do Attitudes in Negotiation Influence Results?
- Crisis Negotiations
- Dealing with Difficult People
- Dealing with Difficult Clients: Price Negotiations
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- Union Strikes and Dispute Resolution Strategies
- Choose the Right Dispute Resolution Process
- Negotiation Case Studies: Google’s Approach to Dispute Resolution
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- International Negotiation
- The Negotiation Process in China
- Dispute Resolution for India and Bangladesh
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
- Leadership Skills
- Mediation
- How Mediation Can Help Resolve Pro Sports Disputes
- Negotiation Research on Mediation Techniques: Focus on Interests
- Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
- Mediation vs Arbitration – The Alternative Dispute Resolution Process
- Interest-Based Negotiation: In Mediation, Focus on Your Goals
- Negotiation Skills
- Negotiation Strategies: Emotional Expression at the Bargaining Table
- Distributive Bargaining Strategies
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Reservation Point in Negotiation: Reach Negotiated Agreements by Asking the Right Questions
- Negotiation Skills Training: Define Your Negotiation Style
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Prepare for Next Semester: Negotiation Pedagogy Articles from the Negotiation Journal
- Teaching Online: Negotiation Pedagogy in a Pandemic
- The Abraham Path: A Thousand Miles on Foot
- Cross-Cultural Video: Negotiation Examples, Lessons And Advice From PON Faculty
- Power Asymmetry and the Principal Agent Problem
- Win-Win Negotiations