For more advice on leading an ADR process in your organization, consult these books:
Dispute Resolution: Negotiation, Mediation, and Other Processes by Stephen B. Goldberg, Frank E. A. Sander, Nancy Rogers, and Sara Rudolph Cole.
The Handbook of Dispute Resolution edited by Michael L. Moffitt and Robert C. Bordone
Mediation Practice Guide: A Handbook for Resolving Business Disputes by Bennett G. Picker
When Talk Works: Profiles of Mediators by Deborah M. Kolb
In this FREE special report from the Program on Negotiation at Harvard Law School, Dispute Resolution, Working Together Toward Conflict Resolution on the Job and at Home, the editors of Negotiation Briefings cull valuable negotiation strategies and curate popular content to provide you with a concise guide on how to improve your dispute resolution skills.