Mediation at PON – Online Frequently Asked Questions

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What mediation courses does PON offer?

Mediating Disputes – This program is a 5-day intensive
Mediation and Conflict Management Seminar – This is a semester-length program that meets once a week (for two hours) over the course of 10 weeks.

Who should attend a Mediation at PON program?

The Mediation at PON programs attract a diverse, global audience from both the private and public sectors. Participants represent a wide range of titles and industries. This program is appropriate for, although not limited to, individuals who work in the fields of law, government, government relations, business, sports management, and education.

Can I take a course if I’m not a lawyer?

Yes, the courses are open to all professionals seeking comprehensive learning in mediation. Participants from a wide variety of professions have found these programs invaluable.

What level of English is required?

English proficiency (spoken and written) is required for these courses. You must be able to read and discuss complex cases in English, and to engage in mediation exercises in English with a counterpart. A TOEFL score of at least 100 (internet based) or 570 (written exam) is recommended. PON may call applicants to assess English proficiency.

Where is the class held?

The class is being held at the Sheraton Commander Hotel, 16 Garden St, Cambridge, MA 02138

What do I need to participate in an online program?

In order to connect to the Zoom virtual classroom, students must have reliable internet access, a microphone, and speakers. Participants are required to connect to Zoom using the desktop application. The web browser and mobile versions do not have the same functionality. Attending the program on a tablet or mobile device is not advised and program staff cannot provide support for these devices. A technology overview session will be scheduled for participants the week before the program start date.

What materials will I receive at the course? How much reading will there be?

The course website with readings and assignments will become available one month out from the course start. Program assignments and materials will be accessed digitally through the course website. There is substantial reading and preparation required in the lead-up and on each evening of the program.

How do I register for a Mediation at PON program?

There are three simple ways to register. Please note that registration is not complete until we receive payment:

  1. Register online with a credit card by visiting the Mediation at PON homepage
  2. Call us at 1-800-391-8629 (Outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET, any business day
  3. Or email us at

How much do the Mediation at PON programs cost?

Mediating Disputes – $5,997
Mediation and Conflict Management – $1,997

Do you offer any discounts?

If you are a current graduate student, you can receive the Graduate Student Rate of $1,497 for the Mediation and Conflict Management Seminar. To confirm your status as a graduate student, we require a letter from a supervising faculty member or program administrator certifying that you are enrolled as a full-time graduate student in a degree program. This letter can be scanned and emailed to

We do not offer any discounts for Mediating Disputes.

What is your payment policy?

Enrollment is not guaranteed until payment has been received. Tuition must be paid upon acceptance into the program. If paying tuition by wire or check, PON requires a wire receipt or check copy within 5 business days of acceptance sent via email to

As of 21 business days prior to the start date of the course, tuition is immediately due for prior and new registrations.

What is the cancellation policy?

Cancellations received in writing at least 21 business days prior to the start date of the course will be eligible for a full refund less a $500 administrative fee, issued in the original form of payment (check or credit card). Cancellation requests received within 21 business days prior to the start of the course are subject to full payment of the program fee.
Please submit your cancellation request in writing to PON: Email: or Fax: +1-240-599-7679.

What is the substitution policy?

Registrants may transfer a registration to another person within the same organization. However, PON has discretion in accepting a new participant in light of the overall class composition. A request to send a substitute must be received in writing no later than 5 business days prior to the start date of the course.

Please submit your request in writing to PON: Email: or Fax: +1-240-599-7679.

What is the transfer policy?

Because we compose a diverse class with a defined number of participants for each offering of the course, we cannot accept requests to transfer to another course or defer participation.

What is the attendance policy?

Because the format of the class centers on classroom discussion and participation in mediation role plays, attendance is critical. Since many of the simulations will be conducted in pairs or small groups, absences will not only affect your own learning but also that of your fellow classmates. Please note that participants are required to attend all sessions. Tardiness of more than 20 minutes will count as an absence. Certificates will be mailed after the program to participants who meet attendance requirements.

Will I receive a certificate?

Participants must attend all sessions and complete the course evaluation to receive a Certificate of Completion. Certificates will be mailed after the program to participants who meet attendance requirements. Please allow 4-6 weeks for processing and delivery.

Is this course accredited?

This is a professional skills program; it is not accredited, and no course credit or continuing education credits are offered.