In your negotiations, have you ever faced a truly difficult negotiator—someone whose behavior seems designed to provoke, thwart, and annoy you beyond all measure?
For some Western leaders these days, the negotiator who best fits that description might be Russian president Vladimir Putin. Since the beginning of the crisis in Ukraine, the Russian leader has seemed … Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
negotiating with difficult people
The following items are tagged negotiating with difficult people:
The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No
No is perhaps the most important and certainly the most powerful word in the language. For many people, it is
also the hardest to say. Yet every day we and ourselves in situations where we need to say no—to people at work, at home, and in our communities—because it is the word we must use to … Read More
Getting to YES
Roger Fisher, William Ury, and Bruce Patton
A straightforward, universally applicable method for negotiating personal and professional disputes without getting taken-and without getting angry.
… Read More
The New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation
This report reveals how wise negotiators extract unexpected value using an indirect approach to conflict management. An aggressive management style can set you up for repeated failure. Direct conflict management approaches can be overly combative and counter-productive. Experienced negotiators know that compromise seldom succeeds. Win/lose is really lose/lose. The best negotiation strategy results in … Read More
PON Film Series presents “The Interrupters”
The PON Film Series presents
“The Interrupters”
followed by a post-screening discussion with
William Ury, co-author of Getting to YES &
Gary Slutkin, Executive Director of Chicago’s Ceasefire
Date: Tuesday, November 15, 2011
Time: 6:30 PM
Location: Ames Courtroom, Austin Hall, Harvard Law School Campus
The Interrupters tells the moving and surprising stories of three Violence Interrupters who try to protect their Chicago … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Hostage Negotiation Techniques for Business Negotiators
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Dealing with Difficult People
- Dealmaking
- Negotiation Techniques: How to Predict a Negotiator’s Decisions
- Negotiation Skills in Business Communication – Use Chaos to Your Advantage at the Bargaining Table
- Deal-Making Negotiation Strategies: Short on Cash? Try Bartering
- How Does Mediation Work in a Lawsuit?
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Dispute Resolution
- Negotiation Ethics: How to Navigate Ethical Dilemmas at the Bargaining Table
- The Right Way to Regulate Emotion in Negotiation
- 3 Negotiation Strategies for Conflict Resolution
- Win Win Negotiation Example – Change the Name of the Game
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- International Negotiation
- Leadership Skills
- Servant Leadership and Warren Buffett’s Giving Pledge
- Body Language in the Negotiation Process and the Impact of Gender at the Bargaining Table
- How to Negotiate in Cross-Cultural Situations
- Pope Francis and the Benefits of Servant Leadership in Negotiations
- Negotiations, Gender, and Status at the Bargaining Table
- Mediation
- Mediation: Negotiating a More Satisfactory Divorce
- When Michael Bloomberg and NYC Teachers Both Lost
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration, Known as Med-Arb
- How Mediation Can Help Resolve Pro Sports Disputes
- Mediation Checklist: What to Know When Hiring Mediators
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Negotiation Pedagogy Conference 2019: Register Now!
- NEW! International Investor-State Arbitration Video Course
- Teach Your Students Value Distribution with a Simulation on Solar Power
- Powerful Conflict Resolution Games to Help You Teach Negotiation
- How Negotiation Role-Play Simulations Can Help You Resolve Environmental Disputes
- Win-Win Negotiations