In your negotiations, have you ever faced a truly difficult negotiator—someone whose behavior seems designed to provoke, thwart, and annoy you beyond all measure?
For some Western leaders these days, the negotiator who best fits that description might be Russian president Vladimir Putin. Since the beginning of the crisis in Ukraine, the Russian leader has seemed … Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
negotiating with difficult people
The following items are tagged negotiating with difficult people:
Unlocking Value in Complex Business Deals
Through interactive lectures, freeze/unfreeze experience-based learning exercises, and personalized feedback, you will enhance your ability to prepare for complicated bargaining situations. You’ll also learn how to boost leverage by creating the right kind of competition (or, in some cases, merely the perception of competition) and examine the four critical considerations of complicated negotiation situations: the … Read More
The New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation
This report reveals how wise negotiators extract unexpected value using an indirect approach to conflict management. An aggressive management style can set you up for repeated failure. Direct conflict management approaches can be overly combative and counter-productive. Experienced negotiators know that compromise seldom succeeds. Win/lose is really lose/lose. The best negotiation strategy results in … Read More
PON Film Series presents “The Interrupters”
The PON Film Series presents
“The Interrupters”
followed by a post-screening discussion with
William Ury, co-author of Getting to YES &
Gary Slutkin, Executive Director of Chicago’s Ceasefire
Date: Tuesday, November 15, 2011
Time: 6:30 PM
Location: Ames Courtroom, Austin Hall, Harvard Law School Campus
The Interrupters tells the moving and surprising stories of three Violence Interrupters who try to protect their Chicago … Read More
The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No
No is perhaps the most important and certainly the most powerful word in the language. For many people, it is
also the hardest to say. Yet every day we and ourselves in situations where we need to say no—to people at work, at home, and in our communities—because it is the word we must use to … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
Spring 2021 HARVARD NEGOTIATION MASTER CLASS
2021 Programs
Summer Programs
Contact us: Call 1-800-391-8629 (outside the US: +1-301-528-2676) between 9 a.m. and 5 p.m. ET any business day or email hni@law.harvard.edu
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Advanced Negotiation Strategies and Concepts: Hostage Negotiation Tips for Business Negotiators
- How to Manage Conflict at Work
- Conflict Management Skills When Dealing with an Angry Public
- Away from the Podium and Off to the Balcony: William Ury Discusses the Debt Ceiling Negotiations Facing Obama and US Congressional Republicans
- Cognitive Biases in Negotiation and Conflict Resolution – Common Negotiation Mistakes
- Crisis Negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Negotiation in the News: Last Negotiating Moves From A Never-Boring President
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Negotiating Change During the Covid-19 Pandemic
- Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- How to Handle Difficult Customers
- Bargaining in Bad Faith: Dealing with “False Negotiators”
- Dealmaking
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- Negotiation Logistics: Best Practices for Better Deals
- What Leads to Renegotiation?
- Why It Pays for Powerful Parties to Negotiate
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Dispute Resolution
- Choose the Right Dispute Resolution Process
- Negotiation Case Studies: Google’s Approach to Dispute Resolution
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- Dispute Resolution on Facebook: Using a Negotiation Approach to Resolve a Conflict
- International Negotiation
- Dear Negotiation Coach: How Can I Improve My Cross-Cultural Negotiation Skills?
- Dispute Resolution for India and Bangladesh
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Leadership Skills
- Why diversity hiring efforts often fail—and how your organization can do better
- Negotiation Skills and Bargaining Techniques from Female Executives
- Great Women Leaders Negotiate
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- The Opposite of Autocratic Leadership Styles
- Mediation
- How Mediation Can Help Resolve Pro Sports Disputes
- Negotiation Research on Mediation Techniques: Focus on Interests
- Mediation vs Arbitration – The Alternative Dispute Resolution Process
- Interest-Based Negotiation: In Mediation, Focus on Your Goals
- Using E-Mediation and Online Mediation Techniques for Conflict Resolution
- Negotiation Skills
- Negotiation Strategies: Emotional Expression at the Bargaining Table
- Ask A Negotiation Expert: How Conversational Receptiveness Might Bridge Our Divide
- Real Life Negotiation Lessons Learned from Fiction
- Distributive Bargaining Strategies
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations