In your negotiations, have you ever faced a truly difficult negotiator—someone whose behavior seems designed to provoke, thwart, and annoy you beyond all measure?
For some Western leaders these days, the negotiator who best fits that description might be Russian president Vladimir Putin. Since the beginning of the crisis in Ukraine, the Russian leader has seemed … Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
negotiating with difficult people
The following items are tagged negotiating with difficult people:
The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No
No is perhaps the most important and certainly the most powerful word in the language. For many people, it is
also the hardest to say. Yet every day we and ourselves in situations where we need to say no—to people at work, at home, and in our communities—because it is the word we must use to … Read More
The New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation
This report reveals how wise negotiators extract unexpected value using an indirect approach to conflict management. An aggressive management style can set you up for repeated failure. Direct conflict management approaches can be overly combative and counter-productive. Experienced negotiators know that compromise seldom succeeds. Win/lose is really lose/lose. The best negotiation strategy results in … Read More
PON Film Series presents “The Interrupters”
The PON Film Series presents
“The Interrupters”
followed by a post-screening discussion with
William Ury, co-author of Getting to YES &
Gary Slutkin, Executive Director of Chicago’s Ceasefire
Date: Tuesday, November 15, 2011
Time: 6:30 PM
Location: Ames Courtroom, Austin Hall, Harvard Law School Campus
The Interrupters tells the moving and surprising stories of three Violence Interrupters who try to protect their Chicago … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
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Articles & Insights
BATNA
- Take your BATNA to the Next Level
- What is BATNA? How to Find Your Best Alternative to a Negotiated Agreement
- BATNA and Other Sources of Power at the Negotiation Table
- Negotiation Examples: How Crisis Negotiators Use Text Messaging
- Negotiation as Your BATNA: The Syrian Civil War and Crisis Negotiations
- Business Negotiations
- Negotiation Tactics, BATNA and Examples for Creating Value in Business Negotiations
- The Importance of Negotiation in Business and Your Career
- Current Negotiations in the News: Lessons for Business Negotiators
- The Advantages of Bias at the Negotiation Table
- How Much Should You Share at the Negotiation Table?
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- When Dealing with Difficult People, Try a Complementary Approach
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Dealing with Difficult Clients: Price Negotiations
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Dealmaking
- Negotiating Skills: Learn How to Build Trust at the Negotiation Table
- Lessons for Business Negotiators: Negotiation Techniques from International Diplomacy
- Business Negotiation Skills: How to Enhance Your Negotiated Agreement
- Closing the Deal in Negotiations: 3 Tips for Sequential Dealmaking
- What is Distributive Negotiation and Five Proven Strategies
- Dispute Resolution
- International Negotiation
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Training
- The Book of Real-World Negotiations: Successful Strategies from Government, Business, and Daily Life
- Negotiation Training: What’s Special About Technology Negotiations?
- 10 Negotiation Training Skills Every Organization Needs
- 3-D Negotiation Strategy
- Best Negotiation Books: A Negotiation Reading List
- Salary Negotiations
- Teaching Negotiation
- Tips for Teaching Simulations Online: Q&A with David Seibel
- Asynchronous Learning: Negotiation Exercises to Keep Students Learning Outside the Classroom
- Labor Relations: Negotiating Collective Bargaining Agreements
- Boosting Active Engagement while Teaching Online: Pedagogy in a Pandemic
- Negotiating the Healthcare Industry
- Win-Win Negotiations