In your negotiations, have you ever faced a truly difficult negotiator—someone whose behavior seems designed to provoke, thwart, and annoy you beyond all measure?
For some Western leaders these days, the negotiator who best fits that description might be Russian president Vladimir Putin. Since the beginning of the crisis in Ukraine, the Russian leader has seemed … Read More 
Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.
negotiating with difficult people
The following items are tagged negotiating with difficult people:
The Art of Saying No: Save the Deal, Save the Relationship, and Still Say No
No is perhaps the most important and certainly the most powerful word in the language. For many people, it is
also the hardest to say. Yet every day we and ourselves in situations where we need to say no—to people at work, at home, and in our communities—because it is the word we must use to … Read More
The New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation
This report reveals how wise negotiators extract unexpected value using an indirect approach to conflict management. An aggressive management style can set you up for repeated failure. Direct conflict management approaches can be overly combative and counter-productive. Experienced negotiators know that compromise seldom succeeds. Win/lose is really lose/lose. The best negotiation strategy results in … Read More
PON Film Series presents “The Interrupters”
The PON Film Series presents
“The Interrupters”
followed by a post-screening discussion with
William Ury, co-author of Getting to YES &
Gary Slutkin, Executive Director of Chicago’s Ceasefire
Date: Tuesday, November 15, 2011
Time: 6:30 PM
Location: Ames Courtroom, Austin Hall, Harvard Law School Campus
The Interrupters tells the moving and surprising stories of three Violence Interrupters who try to protect their Chicago … Read More
Dealing with Difficult People
At the Program on Negotiation at Harvard Law School (PON), we are dedicated to helping professionals deal with hard bargainers and resolve even the most challenging disputes. To help you understand the principles of negotiation and conflict resolution, we put together a special report: Dealing With Difficult People.
Discover how to collaborate, negotiate, and bargain … Read More
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Articles & Insights
BATNA
- The Top Three Defensive Negotiation Strategies You Need to Know
- BATNA and Risky Negotiation Tactics
- Star Wars Stories: George Lucas and a Strong BATNA, Passed Over
- Understanding Your Counterpart’s BATNA
- Overcoming Barriers to Agreement: How Dell Computer’s BATNA Informed Its Privatization Negotiations
- Business Negotiations
- Four Ways to Manage Conflict in the Workplace
- How to Build a Relationship at the Bargaining Table During Business Negotiations
- In Contract Negotiation, Wise Business Negotiators Sweat the Small Stuff
- Integrative Negotiations, Value Creation, and Creativity at the Bargaining Table
- The Winner’s Curse in Negotiations: How to Avoid It
- Conflict Resolution
- Crisis Negotiations
- Harvard Law Professor Guhan Subramanian Moderates Panel on Difficult Negotiation Scenarios
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Hostage Negotiation Techniques for Business Negotiators
- What is Crisis Management in Negotiation?
- Dealing with Difficult People
- How to Renegotiate a Bad Deal
- Managing Difficult Employees: Listening to Learn
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Dealmaking
- Dispute Resolution
- Dispute Resolution Strategies for Managing Internal Conflicts in Organizations
- Diagnose Your Negotiation Techniques and Negotiation Style
- What is Alternative Dispute Resolution?
- Alternative Dispute Resolution (ADR) Techniques: Negotiating Conditions
- The Importance of Power in Negotiations: Taylor Swift Shakes it Off
- International Negotiation
- Cross-Cultural Communication in Business Negotiations
- Crisis Negotiation: The European Financial Crisis
- Overcoming Cross-Cultural Barriers to a Negotiated Agreement: Negotiation Ethics and International Negotiations
- How to Negotiate with Difficult People: International Negotiation, and a Refusal to Communicate
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- Leadership Skills
- Ethics in Business Negotiations and in Leadership: How Collusion Limits Value Creating Opportunities
- Leadership Styles in Crisis Negotiations
- Servant Leadership and Warren Buffett’s Giving Pledge
- Body Language in the Negotiation Process and the Impact of Gender at the Bargaining Table
- How to Negotiate in Cross-Cultural Situations
- Mediation
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations