In one of the top examples of international negotiation in April 2013, Apple CEO Timothy D. Cook made the unusual move of apologizing to Chinese customers for his company’s warranty policy and promised to make amends, the New York Times reports.
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importance of sincerity
The following items are tagged importance of sincerity:
Techniques for Improving Your Negotiating Ability
Many organizations subject their executives to rigorous performance reviews, yet few companies include negotiation effectiveness as one of the core competencies they track. Instead, negotiation is usually subsumed under categories such as “emotional intelligence,” or “persuasiveness” and negotiation techniques and their improvement through negotiation training are not a regular part of employee training programs.
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Negotiation Case Study: Sincerity’s Power in Negotiation
Most of us have had the experience of delivering an apology that fell on deaf ears. When apologies fail to achieve their aims, poor delivery is usually to blame. The importance of sincerity in such a situation cannot be overstated, because if the recipient thinks your apology is less than sincere, she is unlikely to … Read More
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- Business Negotiations
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- Dealing with Difficult People
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- Perspective Taking and Empathy in Business Negotiations
- Understanding Exclusive Negotiation Periods in Business Negotiations
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Contract Negotiation Skills: Setting Yourself Up for Success
- Should Women “Lean In” to Create More Value in Negotiations?
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- Managing Cultural Differences in Negotiation
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations
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- Everyday Negotiation Situations: Should You Negotiate Service Fees?
- Stonewalling in Negotiations: Risks and Pitfalls
- 5 Tips for Improving Your Negotiation Skills
- Essential Negotiation Skills: Limiting Cognitive Bias in Negotiation
- Power in Negotiation: How Effective Negotiators Project Power at the Negotiation Table
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