If you have ever owned a cell phone or been issued a credit card, odds are you’ve signed an arbitration agreement. You also may have signed an arbitration agreement when you started your current job or a past one, whether you remember doing so or not.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict resolution process
The process by which conflict is resolved.
The following items are tagged conflict resolution process:
What is Conflict Resolution, and How Does It Work?
If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More
What is Alternative Dispute Resolution?
So, you’re stuck in a serious dispute, but you’re desperate to avoid the hassle and expense of a court case. You’ve heard about alternative dispute resolution but are not sure what it entails.
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Mediation and the Conflict Resolution Process
It’s often the case that when two people or organizations try to resolve a dispute by determining who is right, they get stuck. That’s why so many disputes end up in court. There is a better way to resolve your dispute: by hiring an expert mediator who focuses not on rights but on interests—the needs, … Read More
5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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The Ladder of Inference: A Resource List
The ladder of inference is a model of decision making behavior originally developed by Chris Argyris and Donald Schoen and elaborated upon in the context of negotiation by Program on Negotiation co-founder Bruce Patton in his book Difficult Conversations, co-authored with fellow Program on Negotiation faculty members Douglas Stone and Sheila Heen. The model describes … Read More
An Alternative Dispute Resolution Definition and How Fast-Food Workers Used ADR to Demand Higher Wages
Labor unions are the most obvious example of negotiating coalitions. If an individual employee made demands of its employer, the company could threaten to hire someone else.
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Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
Mediation is often thought of as a last step to adjudicate disputes. In this article, professor Lawrence Susskind spells out the hidden advantages of using mediation early in the process to solve problems and reach voluntary compliance agreements.
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Dispute Resolution: Mandatory Arbitration Agreements Under Fire
A shake-up is afoot regarding large companies’ use of mandatory arbitration to settle disputes with consumers.
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At the Office, Conflict Management is Key
In the workplace, misunderstandings, power struggles, and stress can cause conflict to fester and take a toll on productivity. The best organizations put in place conflict management processes and systems to confront conflict directly. Unfortunately, too many organizations fail to do so—and suffer the consequences of sweeping conflict under the rug.
Take the case of Paradigm … Read More
FALL 2019 HARVARD NEGOTIATION MASTER CLASS
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Articles & Insights
BATNA
- Business Negotiations
- How Principal Agent Theory Works in Business Negotiations: Dealmaking Strategies for Bargaining with Agents
- Negotiation Examples in Real Life – Buying a Home and Dealing with Difficult People
- Winner’s Curse: Negotiation Mistakes to Avoid
- What is the Right of First Refusal?
- Business Negotiation Strategies When Your Boss Is the Problem
- Conflict Resolution
- How to Manage Conflict at Work
- Tough Topics in Negotiation: Negotiating a Non-Compete Agreement with Employers
- When Family Business Disputes Require Conflict Resolution
- How to Deal with Threats: 4 Negotiation Tips for Managing Conflict at the Bargaining Table
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Crisis Negotiations
- Hostage Negotiation Techniques for Business Negotiators
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Dealing with Difficult People
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Managing Difficult Employees, and Those Who Just Seem Difficult
- Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealmaking
- Dispute Resolution
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- What is Dispute System Design?
- Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
- In Contract Negotiations, Agree on How You’ll Disagree
- Conflict Negotiation Strategies: When Do Employees Choose to Negotiate?
- International Negotiation
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- Negotiation Skills and Bargaining Techniques from Female Executives
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Challenges Facing Women Negotiators
- How to Negotiate in Cross-Cultural Situations
- Mediation
- The Mediation Process and Dispute Resolution
- When Lose-Lose is the Best Alternative to a Negotiated Agreement (BATNA)
- Mediation Training: What Can You Expect?
- Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- Using E-Mediation and Online Mediation Techniques for Conflict Resolution
- Negotiation Skills
- Creating Value in Integrative Negotiations: Myth of the Fixed-Pie of Resources
- Professional Negotiators: Give Texts a Chance
- Negotiation Skills Training: Define Your Negotiation Style
- The Power of a Simple Thank You in Negotiation
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Negotiation Training
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- 10 Negotiation Training Skills Every Organization Needs
- The Importance of a Relationship in Negotiation
- 3-D Negotiation Strategy
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations