If you have ever owned a cell phone or been issued a credit card, odds are you’ve signed an arbitration agreement. You also may have signed an arbitration agreement when you started your current job or a past one, whether you remember doing so or not.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict resolution process
The process by which conflict is resolved.
The following items are tagged conflict resolution process:
Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
Mediation is often thought of as a last step to adjudicate disputes. In this article, professor Lawrence Susskind spells out the hidden advantages of using mediation early in the process to solve problems and reach voluntary compliance agreements.
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What is Alternative Dispute Resolution?
So, you’re stuck in a serious dispute, but you’re desperate to avoid the hassle and expense of a court case. You’ve heard about alternative dispute resolution but are not sure what it entails.
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The Ladder of Inference: A Resource List
The ladder of inference is a model of decision making behavior originally developed by Chris Argyris and Donald Schoen and elaborated upon in the context of negotiation by Program on Negotiation co-founder Bruce Patton in his book Difficult Conversations, co-authored with fellow Program on Negotiation faculty members Douglas Stone and Sheila Heen. The model describes … Read More
What is Conflict Resolution, and How Does It Work?
If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More
5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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An Alternative Dispute Resolution Definition and How Fast-Food Workers Used ADR to Demand Higher Wages
Labor unions are the most obvious example of negotiating coalitions. If an individual employee made demands of its employer, the company could threaten to hire someone else.
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Mediation and the Conflict Resolution Process
It’s often the case that when two people or organizations try to resolve a dispute by determining who is right, they get stuck. That’s why so many disputes end up in court. There is a better way to resolve your dispute: by hiring an expert mediator who focuses not on rights but on interests—the needs, … Read More
Dispute Resolution: Mandatory Arbitration Agreements Under Fire
A shake-up is afoot regarding large companies’ use of mandatory arbitration to settle disputes with consumers.
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At the Office, Conflict Management is Key
In the workplace, misunderstandings, power struggles, and stress can cause conflict to fester and take a toll on productivity. The best organizations put in place conflict management processes and systems to confront conflict directly. Unfortunately, too many organizations fail to do so—and suffer the consequences of sweeping conflict under the rug.
Take the case of Paradigm … Read More
Spring 2020 HARVARD NEGOTIATION MASTER CLASS
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Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- A Case Study of Conflict Management and Negotiation
- Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role
- Advanced Negotiation Strategies and Concepts: Hostage Negotiation Tips for Business Negotiators
- How to Manage Conflict at Work
- Conflict Management Skills When Dealing with an Angry Public
- Crisis Negotiations
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Harvard Law Professor Guhan Subramanian Moderates Panel on Difficult Negotiation Scenarios
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- Dealing with Difficult People
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Examples of Difficult Situations at Work: Consensus and Negotiated Agreements
- Dealing with Difficult People and Negotiation: When Should You Give Up the Fight?
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- Dealmaking
- What is Distributive Negotiation and Five Proven Strategies
- Power in Negotiation: Examples of Being Overly Committed to the Deal
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- What Leads to Renegotiation?
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- Dispute Resolution
- International Negotiation
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Political Negotiation and Beyond: How (and How Not) to Make Threats
- The Negotiation Process in China
- Dispute Resolution for India and Bangladesh
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Leadership Skills
- Negotiations, Gender, and Status at the Bargaining Table
- Leadership Styles in Negotiation: The Case of Ebay and Paypal
- Leadership Skills in Negotiation: How to Negotiate Equity Incentives with Senior Management
- Moral Leadership: Do Women Negotiate More Ethically than Men?
- Negotiation Skills and Bargaining Techniques from Female Executives
- Mediation
- Arbitration vs Mediation: What’s Wrong with Traditional Arbitration?
- How Mediation Can Help Resolve Pro Sports Disputes
- Negotiation Research on Mediation Techniques: Focus on Interests
- Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
- Mediation vs Arbitration – The Alternative Dispute Resolution Process
- Negotiation Skills
- Value Claiming in Negotiation
- Negotiation Strategies: Emotional Expression at the Bargaining Table
- Distributive Bargaining Strategies
- Negotiation Techniques To Get New Business Partnerships Off on the Right Foot
- Reservation Point in Negotiation: Reach Negotiated Agreements by Asking the Right Questions
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations