It’s often the case that when two people or organizations try to resolve a dispute by determining who is right, they get stuck. That’s why so many disputes end up in court. There is a better way to resolve your dispute: by hiring an expert mediator who focuses not on rights but on interests—the needs, … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict resolution process
The process by which conflict is resolved.
The following items are tagged conflict resolution process
Daily
Daily
5 Conflict Resolution Strategies
Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
… Read More
Daily
What is an Arbitration Agreement?
If you have ever owned a cell phone or been issued a credit card, odds are you’ve signed an arbitration agreement. You also may have signed an arbitration agreement when you started your current job or a past one, whether you remember doing so or not.
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Daily
What is Conflict Resolution, and How Does It Work?
If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More
Daily
What is Alternative Dispute Resolution?
So, you’re stuck in a serious dispute, but you’re desperate to avoid the hassle and expense of a court case. You’ve heard about alternative dispute resolution but are not sure what it entails.
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Daily
The Ladder of Inference: A Resource List
The ladder of inference is a model of decision making behavior originally developed by Chris Argyris and Donald Schoen and elaborated upon in the context of negotiation by Program on Negotiation co-founder Bruce Patton in his book Difficult Conversations, co-authored with fellow Program on Negotiation faculty members Douglas Stone and Sheila Heen. The model describes … Read More
Daily
An Alternative Dispute Resolution Definition and How Fast-Food Workers Used ADR to Demand Higher Wages
Labor unions are the most obvious example of negotiating coalitions. If an individual employee made demands of its employer, the company could threaten to hire someone else.
… Read More
Daily
Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process
Mediation is often thought of as a last step to adjudicate disputes. In this article, professor Lawrence Susskind spells out the hidden advantages of using mediation early in the process to solve problems and reach voluntary compliance agreements.
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Daily
Dispute Resolution: Mandatory Arbitration Agreements Under Fire
A shake-up is afoot regarding large companies’ use of mandatory arbitration to settle disputes with consumers.
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Daily
At the Office, Conflict Management is Key
In the workplace, misunderstandings, power struggles, and stress can cause conflict to fester and take a toll on productivity. The best organizations put in place conflict management processes and systems to confront conflict directly. Unfortunately, too many organizations fail to do so—and suffer the consequences of sweeping conflict under the rug.
Take the case of Paradigm … Read More
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Articles & Insights
BATNA
- Business Negotiations
- Negotiation Tactics, BATNA and Examples for Creating Value in Business Negotiations
- Example of Negotiation in Business: Apple and Samsung’s Dispute Resolution Case Study
- Advice for Bargaining Abroad: Tips on How To Overcome Cultural Barriers
- Negotiation Techniques from the M&A World
- Contract Negotiations and Business Communication: How to Write an Iron-Clad Contract
- Conflict Resolution
- Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- What is Crisis Management in Negotiation?
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- In This Greece Crisis Negotiation, Tough Conditions May Have Affected the Deal
- Dealing with Difficult People
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- How to Renegotiate a Bad Deal
- Managing Difficult Employees: Listening to Learn
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in the Senate
- Dealmaking
- Dealmaking Tips: 7 Negotiation Tactics for Saving a Deal from Collapse
- Making Business Deals that Thrive Across Cultures
- Using Integrative Negotiation Techniques to Close the Deal
- Try a Contingent Contract if You Can’t Agree on What Will Happen
- MESO Negotiation: The Benefits of Making Multiple Equivalent Simultaneous Offers in Business Negotiations
- Dispute Resolution
- International Negotiation
- Cross Cultural Communication: Translation and Negotiation
- Diplomatic Negotiations: The Surprising Benefits of Conflict and Teamwork at the Negotiation Table
- Top 10 International Business Negotiation Case Studies
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Top International Negotiation Examples: The East China Sea Dispute
- Leadership Skills
- Mediation
- Mediation Process and Business Negotiations: How Does Mediation Work in a Lawsuit?
- Alternative Dispute Resolution: Values-Based Role Play Simulations for Improving Mediation Skills
- Techniques for Leading Multiparty Negotiations: Structuring the Bargaining Process
- Mediation Checklist: What to Know When Hiring Mediators
- What Makes a Good Mediator?
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Win-Win Negotiations