Negotiation research suggests that e-mail often poses more problems than solutions when it comes to relationships, information exchange, and outcomes. Here is a case study of conflict management and negotiation about the challenges of building rapport with your counterpart when negotiating online.
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conflict management case study
The following items are tagged conflict management case study:
Conflict Management and Negotiating When Pride is at Stake
Posted by PON Staff & filed under Conflict Resolution.
The fallout from Iceland’s financial crisis offers a case study in dealing with those who have suffered a significant blow to their self-esteem. In late 2008, Iceland teetered on the edge of bankruptcy following the collapse of its three largest banks. Since becoming independent of the government in 2002, the banks had pursued a strategy … Read More 
Negotiation and Leadership
- Download Program Guide:
Fall 2026 - Register Online:
Fall 2026 - Learn More about Negotiation and Leadership
NEGOTIATION MASTER CLASS
- Download Program Guide:
December 2026 - Register Online:
December 2026 - Learn More about Harvard Negotiation Master Class
Negotiation Essentials Online
- Download Program Guide:
September 2026 - Register Online:
September 2026 - Learn More about Negotiation Essentials Online
Teaching Negotiation Resource Center
Preparing for Negotiation
Understanding how to arrange the meeting space is a key aspect of preparing for negotiation. In this video, Professor Guhan Subramanian discusses a real world example of how seating arrangements can influence a negotiator’s success. This discussion was held at the 3 day executive education workshop for senior executives at the Program on Negotiation at Harvard Law School.
Guhan Subramanian is the Professor of Law and Business at the Harvard Law School and Professor of Business Law at the Harvard Business School.
Articles & Insights

BATNA

Business Negotiations
- Right of First Refusal: A Win-Win Negotiation Tool
- Winner’s Curse: A Key Negotiation Mistake to Avoid
- Art Buchwald, Paramount Pictures, and the Cost of Litigation Instead of Negotiation
- Top Negotiation Case Studies in Business: Apple and Dispute Resolution in the Courts
- Negotiation Advice for Buying a Car: Tips for Improving Your Negotiating Position

Conflict Resolution

Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Lessons: The U.S.-Russia Prisoner Swap
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?

Dealing with Difficult People

Dealmaking

Dispute Resolution
- Workplace Conflict Negotiation Strategies: Improving Employee Satisfaction
- Settling Out of Court: Negotiating in the Shadow of the Law
- Four Conflict Negotiation Strategies for Resolving Values-Based Disputes
- Using Principled Negotiation to Resolve Disagreements
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China

International Negotiation
- The Importance of Relationship Building in China
- A Dispute Resolution Case Study
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations

Leadership Skills

Mediation

Negotiation Skills

Negotiation Training

Salary Negotiations

Teaching Negotiation

Win-Win Negotiations
Negotiation and Leadership
- Download Program Guide:
Fall 2026 - Register Online:
Fall 2026 - Learn More about Negotiation and Leadership
NEGOTIATION MASTER CLASS
- Download Program Guide:
December 2026 - Register Online:
December 2026 - Learn More about Harvard Negotiation Master Class
Negotiation Essentials Online
- Download Program Guide:
September 2026 - Register Online:
September 2026 - Learn More about Negotiation Essentials Online
Beyond the Back Table: Working with People and Organizations to Get to Yes
- Download Program Guide:
February 2025 - Register Online:
February 2025 - Learn More about Beyond the Back Table
Teaching Negotiation Resource Center
Preparing for Negotiation
Understanding how to arrange the meeting space is a key aspect of preparing for negotiation. In this video, Professor Guhan Subramanian discusses a real world example of how seating arrangements can influence a negotiator’s success. This discussion was held at the 3 day executive education workshop for senior executives at the Program on Negotiation at Harvard Law School.
Guhan Subramanian is the Professor of Law and Business at the Harvard Law School and Professor of Business Law at the Harvard Business School.
Articles & Insights

BATNA

Business Negotiations
- Right of First Refusal: A Win-Win Negotiation Tool
- Winner’s Curse: A Key Negotiation Mistake to Avoid
- Art Buchwald, Paramount Pictures, and the Cost of Litigation Instead of Negotiation
- Top Negotiation Case Studies in Business: Apple and Dispute Resolution in the Courts
- Negotiation Advice for Buying a Car: Tips for Improving Your Negotiating Position

Conflict Resolution

Crisis Negotiations
- Police Negotiation Techniques from the NYPD Crisis Negotiations Team
- Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table
- Crisis Negotiation Lessons: The U.S.-Russia Prisoner Swap
- Crisis Negotiation Skills: The Hostage Negotiator’s Drill
- What is Crisis Management in Negotiation?

Dealing with Difficult People

Dealmaking

Dispute Resolution
- Workplace Conflict Negotiation Strategies: Improving Employee Satisfaction
- Settling Out of Court: Negotiating in the Shadow of the Law
- Four Conflict Negotiation Strategies for Resolving Values-Based Disputes
- Using Principled Negotiation to Resolve Disagreements
- Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China

International Negotiation
- The Importance of Relationship Building in China
- A Dispute Resolution Case Study
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- How to Overcome Cultural Barriers in Communication – Cultural Approximations of Time and the Impact on Negotiations

Leadership Skills

Mediation

Negotiation Skills

Negotiation Training

Salary Negotiations

Teaching Negotiation

Win-Win Negotiations




