Negotiation Skills

Negotiation is a deliberative process between two or more actors that seek a solution to a common issue or who are bartering over an item of value. Negotiation skills include the range of negotiation techniques negotiators employ to create value and claim value in their dealmaking business negotiations and beyond. Negotiation skills can help you make deals, solve problems, manage conflicts, and build relationships as well as preserve relationships. Negotiation skills can be learned with conscious effort and should be practiced once learned.

Negotiation training includes the range of activities and exercises negotiators undertake to improve their skills and techniques. Role-play simulations developed from real-world research and negotiation case studies, negotiation training provides benefits for teams and individuals seeking to create and claim more value in their negotiations.

The right skills allow you to maximize the value of your negotiated outcomes by effectively navigating the negotiation process from setup to commitment to implementation.

Negotiation training courses include Negotiation and Leadership: Dealing with Difficult People and Problems, the Advanced Negotiation Master Class, Harvard Negotiation Institute programs, and the PON graduate seminars.

This training allows negotiators to:

  • Acquire a systematic framework for analyzing and understanding negotiation
  • Assess and heighten awareness of your strengths and weaknesses as a negotiator
  • Learn how to create and maximize value in negotiations
  • Gain problem-solving techniques for distributing value fairly while strengthening relationships
  • Develop skills to deal with difficult negotiators and hard-bargaining tactics
  • Learn how to match the process to the context
  • Discover how effectively to manage and coordinate across and behind-the-table negotiations
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The Angry Negotiator

PON Staff   •  10/13/2020   •  Filed in Daily, Negotiation Skills


Most negotiations require us both to compete to claim value and to cooperate to create value. The ability to move back and forth between these two goals is a critical—and difficult—skill. How do emotions affect value creation and claiming? Researchers Alice Isen and Peter Carnevale found that a positive mood leads to greater value creation. … Read The Angry Negotiator 

Negotiation Skills for Win-Win Negotiations

PON Staff   •  10/08/2020   •  Filed in Negotiation Skills

negotiation styles

A few characteristics of negotiation styles include hard bargaining tactics focused on claiming as much value as possible and integrative negotiation strategies such as value creation or win-win negotiation scenarios. What negotiation styles leads to optimal negotiated agreements and are suitable to win-win negotiations? One skill to cultivate that will have a positive impact on … Read Negotiation Skills for Win-Win Negotiations 

Deception in Negotiation

PON Staff   •  10/08/2020   •  Filed in Daily, Negotiation Skills

deception in negotiation

Daniel, a senior manager at a large consumer products firm, has been asked by a company vice president to submit a detailed budget request for his department. Daniel has an incentive to overstate anticipated costs: in the case of overruns, it’s nice to have a little cushion built into the budget, rather than having to … Read Deception in Negotiation 

Deceptive Tactics in Negotiation: How to Ward Them Off

Katie Shonk   •  10/05/2020   •  Filed in Negotiation Skills

deceptive tactics in negotiation

Deceptive tactics in negotiation can run rampant: parties “stretch” the numbers, conceal key information, and make promises they know they can’t keep. The benefits of negotiation in business offer strong incentives to detect these behaviors. Unfortunately, however, most of us are very poor lie detectors.

Even professionals who encounter liars regularly, such as police officers and … Learn More About This Program 

Ask A Negotiation Expert: Zooming Into the Future of Negotiation

PON Staff   •  09/30/2020   •  Filed in Negotiation Skills

Zoom conference call

Negotiation Briefings: How do video negotiations differ from in-person negotiations, both in terms of what the experience feels like and what we achieve?

Noam Ebner: When it comes to negotiating at a distance, we’re in the middle of a global natural experiment. There are hardly any research findings on negotiating via video yet. So, it should … Learn More About This Program 

Negotiation research you can use: To build rapport, be a (subtle) copycat

PON Staff   •  09/30/2020   •  Filed in Negotiation Skills

When people spend time together, they often begin to unconsciously mimic each other’s nonverbal behaviors, such as their body language and facial expressions, and verbal behaviors, including words, expressions, and phrases. While being deliberately mimicked for laughs is annoying (ask any parent of young kids), people actually tend to like those who subtly mimic them better … Learn More About This Program 

Value Creation in Negotiation: Be Better, Not Perfect

Katie Shonk   •  09/21/2020   •  Filed in Negotiation Skills

value creation in negotiation

To reach better outcomes, negotiators learn to create value. Instead of only haggling over the cost of a service contract, they make tradeoffs with their counterpart on issues such as delivery, timing, duration, ancillary products, and so on.

We can apply these negotiation skills to achieve better deals not only for those at the bargaining table, … Learn More About This Program 

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