Pat AaronThree-person small claims mediation between a landscaping company and its client over a disputed bill and quality of service
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Mr. & Mrs. Rosenberg purchased a home in Brookline. The landscaper of that property, Ronnie Lincoln telephoned the Rosenbergs to see if they wanted to employ his company’s services in the same manner as the prior owners. Seemingly, an agreement was made between Mrs. Rosenberg and Mr. Lincoln to continue the landscaping service. After several billings, Lincoln pursued his clients for payment. A discrepancy surrounding the quality of the work and the actual agreement made has arisen between the Rosenbergs and Lincoln. The landscaper believes that he has done his best to make amends. However, Mr. Rosenberg interprets these actions as concessions to his point of view, and thus far has refused to make any payment to Lincoln Landscaping. The matter finally ends up in small claims court.
This mediation role play takes about 10 – 15 minutes for reading and preparation. It can either be simulated with a mediator as a one-on-one or two-on-one. The actual role play can run from 30 to 45 minutes. Videotaping can be helpful for observation and review.
- This case is useful for small claims mediators. It shows how a misunderstanding can develop due to lack of information and awareness of local customs. These factors provide an opportunity for mediators to test their information gathering skills.
- During debriefing, discussions may arise concerning mediator’s bias. The mediator can easily adopt the view that advantage has been taken of one of the parties. The intervenor then has the challenge to generate options for a good outcome that is mutually beneficial to both parties.
- Participants may discuss the value of a written contract versus an oral agreement. The element of trust is illuminated here, as well as the value of re-establishing a good business relationship.
Confidential Information for:
- Dr. Julian Rosenberg
- Ronnie Lincoln
- All of the above
Anchoring; Assumptions; Commitment; Cost-benefit analysis; Communication; Credibility; Drafting; Fairness; Information exchange; Interpersonal skills; Legitimacy; Meaning of “success”; Mediation; Meeting design; Message analysis; Misrepresentation; Nonverbal communication; Objective criteria; Options, generating; Personality; Reality testing; Relationship
MORE PRODUCTS BY PAT AARON:
Rosenberg v. Lincoln Landscaping Attributes
- Time required:
- 1-2 hours
- Number of participants:
- Teams involved:
- Agent present:
- Neutral third party present:
- Teaching notes available:
- Non-English version available:
Soft copy vs. hard copy
You may order this role simulation in either soft copy (electronic) or hard copy (paper) format. If you select the soft copy option, you will receive an e-mail with a URL (website address) from which you may download an electronic file in Adobe Acrobat PDF format. You are then permitted to view the document on your computer and either print the number of copies you purchased, or forward the electronic file as many times as the number of copies you purchased. You will only receive a link to one electronic file per document. So, if you order 25 soft copies, you may either forward copies of the link to 25 people via e-mail, or print (and/or photocopy) 25 hard copies of the document.
If you select the hard copy option, you will receive paper copies of this role simulation via the shipping method you select.
The purchase price and handling fee are the same for both soft and hard copies. Soft copies do not entail a shipping fee.
For additional information about the soft copy option, please visit our FAQ section, or contact the PON Teaching Negotiation Resource Center at firstname.lastname@example.org or 800-258-4406 (within the U.S.) or 781-966-2751 (outside the U.S.).
Please note: At the present time, Teaching Negotiation Resource Center soft copies are compatible with the following versions of the Adobe Acrobat Reader: English, German, French, Spanish, Swedish, Portuguese, Japanese, and Korean. If you have a different version of the Acrobat Reader, you may wish to download one of these at http://www.adobe.com/products/acrobat/readstep2.html, or contact the PON Teaching Negotiation Resource Center at email@example.com, 800-258-4406 (within the U.S.), or 781-966-2751 (outside the U.S.) for further assistance. This restriction does not apply to the freely available Teacher’s Package Review Copies.
Ordering a single copy for review
If you wish to review the materials for a particular role simulation to decide whether you’d like to use it, then you should order a single Teacher’s Package for that role simulation. A PDF, or soft copy, version of the Teacher’s Package is also available as a free download from the description page of most role simulations and case studies. There is no need to order participant materials as well as a Teacher’s Package, as all Teacher’s Packages include copies of all participant materials. In addition, some Teacher’s Packages (but not all) include additional teaching materials such as teaching notes or overhead masters. Please note that the materials in Teacher’s Packages are for the instructor’s review and reference only, and may not be duplicated for use with participants.
Ordering copies for multiple participants
If you wish to order multiple copies of a role simulation for use in a course or workshop, simply enter the total number of participants in the box next to “Participant Copies.” There is no need to calculate how many of each role is required; the Teaching Negotiation Resource Center will calculate the appropriate numbers of each role to provide, based on the total number of participants. For example, if you wish to order a 2-party role simulation for use with a class of 30 students, you would enter “30” in the box next to “Participant Copies.” You then would receive 15 copies of one role and 15 copies of the other role, for use with your 30 participants. As another example, if you ordered 30 participant copies of a 6-party role simulation, you would receive 5 copies of each role.
In the event that the number of participant copies you order is not evenly divisible by the number of roles in the simulation, you will receive extra copies of one or more roles. Participants receiving the extra roles may partner with other participants playing the same role, thus negotiating as a team. So, for instance, if you ordered 31 copies of a 2-party role simulation, you would receive 15 copies of the first role and 16 copies of the second role. One of the participants playing the second role would partner with another participant playing that same role, and the two would negotiate as a team.