nonverbal communication

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nonverbal communication

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  • Role Simulations
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    Business and Commercial Role-Play:

    Blender, The

    Bruce Patton
    Two-party, single-issue negotiation between a customer and a department store clerk about the return of a defective blender
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    Academia Role-Play:

    Conference with a Professor

    Bruce Patton
    Two-party short awareness-building exercise in which student and professor meeting regarding problems arising from a borrowed manuscript and the student's research aspirations
  • Role Simulations
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    Academia Role-Play:

    Death in the Family

    Bruce Patton
    Two-party, short awareness-building negotiation between a professor and a student over an assignment submitted late due to a death in the student's family
  • Role Simulations
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    Business and Commercial Role-Play:

    Dirty LaundrySmall claims mediation involving meeting design, emotions and differing views in value and legitimacy.

    Pat Aaron
    Three-person mediated small-claims dispute between a dry cleaning business and a customer over compensation for torn shirts
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    Healthcare Role-Play:

    Hospital Committee, The

    Irma Tyler-Wood and Bruce Patton
    Multi-party negotiation among hospital committee members over the allocation of scarce life-saving resources
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    Employment Negotiation Role-Play:

    Jerry

    Ron Karp and Bruce Patton
    Two-party conversation between an employee and his supervisor regarding the employee's recent poor job performance and potential termination
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    Employment Negotiation Role-Play:

    Kelly Corporation, The

    Ron Karp and Bruce Patton
    Three-party brief negotiation among a supervisor and two employees who are each asking for a raise
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    Investment and Finance Role-Play:

    Multimode, Inc.

    Lawrence Susskind
    Two-party intra-organization negotiation between a company's financial and human resources officers regarding the amount of a budget increase
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    Community Dispute Resolution Role-Play:

    Nazi Party of America v. Town of Hokey

    Bruce Patton
    Two-party highly political negotiation between a lawyer for Nazi convention organizers and a town attorney a permit application for a Nazi Party parade in a Jewish neighborhood
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    Legal Role-Play:

    People v. Malvenue

    Ron Karp and Bruce Patton
    Two-party plea bargaining negotiation between a prosecutor and the court-appointed defender for a man accused of abusing his wife, who refuses to sign the complaint against him
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    Legal Role-Play:

    Rosenberg v. Lincoln Landscaping

    Pat Aaron
    Three-person small claims mediation between a landscaping company and its client over a disputed bill and quality of service
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    Business and Commercial Role-Play:

    Smithfield v. Rudfurd’s Home Repairs

    Pat Aaron
    Three-person small claims mediation between a homeowner and repair company regarding unfinished roof repair
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    Academia Role-Play:

    Student Paper

    Bruce Patton
    Simple two-party awareness-building negotiation between a student and a professor regarding an assignment submitted after the deadline