Discover how to collaborate, negotiate, and bargain with even the most combative opponents with, Dealing with Difficult People, a FREE special report from the Program on Negotiation at Harvard Law School.

managing difficult conversations

The following items are tagged managing difficult conversations:

Teach Your Students How to Have Difficult Conversations Over Email

Posted by & filed under Teaching Negotiation.

Negotiating over email has its own unique challenges and opportunities. For example, people often assume that the emails they have sent are read immediately and so experience anxiety when there isn’t a prompt response, failing to account for reasonable delays. Email negotiations also provide a permanent record of what is discussed which can be a … Read More

Semester Negotiation and Dispute Resolution — Spring 2026

Posted by & filed under Semester Negotiation and Dispute Resolution.

SEMESTER NEGOTIATION AND DISPUTE RESOLUTION – ONLINE

Course Dates: Wednesdays, beginning February 25, 2026 and ending on May 13, 2026 from 6 to 8 p.m. ET (There is no class on 4/22) Faculty: Toby Berkman and Betsy Fierman Enrollment: Closed!

Learning Objectives In this highly interactive, semester-length online course, you’ll explore the theory and practice of negotiation and dispute resolution … Read More

Four Conflict Negotiation Strategies for Resolving Value-Based Disputes

Posted by & filed under Dispute Resolution.

In many negotiations, both parties are aware of what their interests are, and are willing to engage in a give-and-take process with the other party to come to agreement. In conflicts related to personal identity, and deeply-held beliefs or values, however, negotiation dynamics can become more complex and require alternative dispute resolution tactics for conflict … Read More