Dispute Resolution

Dispute resolution generally refers to one of several different processes used to resolve disputes between parties, including negotiation, mediation, arbitration, collaborative law, and litigation. Dispute resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Dispute resolution strategies include fostering a rapport, considering interests and values separately, appealing to overarching values, and indirect confrontation.

Conflict resolution, to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

Mediation can be effective at allowing parties to vent their feelings and fully explore their grievances. Working with parties together and sometimes separately, mediators try to help them hammer out a resolution that is sustainable, voluntary, and nonbinding. In arbitration, the arbitrator listens as each side argues its case and presents relevant evidence, then renders a binding decision. Litigation typically involves a defendant facing off against a plaintiff before either a judge or a judge and jury. The judge or jury is responsible for weighing the evidence and making a ruling. Information conveyed in hearings and trials usually enters the public record.

There are many aspects of disputes, including value creation opportunities, agency issues, organizational influences, ethical considerations, the role of law, and decision tools.

Articles offer numerous examples of dispute resolution and explore various aspects of it, including international conflict resolution, how it can be useful in your personal life, skills needed to achieve it, and training that hones those skills.

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Family Matters

PON Staff   •  08/09/2010   •  Filed in Dispute Resolution

Adapted from “All in the Family: Managing Business Disputes with Relatives,” by Frank E. A. Sander (professor, Harvard Law School) and Robert C. Bordone (professor, Harvard Law School), first published in the Negotiation newsletter.

What happens when family members go into business together? In a few lucky cases, harmony and success follow without effort. More often, … Read More 

Resolving disputes with respect

PON Staff   •  06/07/2010   •  Filed in Daily, Dispute Resolution

Adapted from “Equal Time,” first published in the Negotiation newsletter.

Social scientists have long tried to identify the key drivers of success in resolving disputes. Several factors have been proposed: individualized contact that goes beyond the superficial, equal status among parties, commitment to a common goal, and institutional support. Studies have shown that when such conditions … Read More 

Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere?

PON Staff   •  02/24/2010   •  Filed in Daily, Dispute Resolution, Events

The PON Dispute Resolution Forum and the Harvard Negotiation and Mediation Clinical Program Present:
Alternative Dispute Resolution in the Federal Government:
What’s up at the Federal Energy Regulatory Commission and elsewhere?
with
Deborah Osborne,
Group Manager, Dispute Resolution Service, Federal Energy Regulatory Commission

Thursday, March 4, 2010
8:00AM Breakfast
8:30AM Talk
Pound Hall, Room 335, Harvard Law School Campus

How are ADR principles applied … Read More 

Boston Globe Highlights Kenneth Feinberg’s Visit to Prof. Robert Bordone’s Dispute System Design Course

PON Staff   •  12/08/2009   •  Filed in Business Negotiations, Daily, Dispute Resolution, Mediation

On Tuesday, December 8, 2009, the Front Page of the Boston Globe featured an article on Kenneth Feinberg, President Obama’s “Pay Czar.” Feinberg was a guest lecturer at Professor Robert Bordone’s Dispute Systems Design Course.

To read the Boston Globe article online, click here.

For more information about the Dispute Systems Design Course and Prof. Bordone’s clinical … Read More 

Seeing the Middle East in a New Way: Films from the Abraham Path with William Ury

PON Staff   •  11/24/2009   •  Filed in Conflict Resolution, Daily, Dispute Resolution, Events, International Negotiation, PON Film Series

presents:

Seeing the Middle East in a New Way: Films from the Abraham Path

with William Ury

Tuesday, December 8, 2009
7:00PM
Ames Courtroom, Austin Hall
Harvard Law School Campus
Join the Program on Negotiation for a film screening and discussion about The Abraham Path (Masar Ibrahim al Khalil), a route of cultural tourism which follows the footsteps of Abraham/Ibrahim through the … Read More 

How to say “I’m sorry”

PON Staff   •  10/22/2009   •  Filed in Daily, Dispute Resolution

Adapted from “Wise Negotiators Know When to Say ‘I’m Sorry’” by Maurice E. Schweitzer, Associate Professor, the Wharton School at the University of Pennsylvania.

In negotiation, it’s unavoidable: sooner or later, you’ll do or say something that offends or hurts your counterpart. Whether or not the harm you cause is intentional, you’ll need to rebuild trust … Read More 

Harvard Law School Spotlight on Harvard Negotiation and Mediation Clinical Program

PON Staff   •  08/20/2009   •  Filed in Daily, Dispute Resolution, Harvard Negotiation and Mediation Clinical Program, News

Harvard Law School’s News Office recently interviewed Harvard Law School’s Negotiation & Mediation Clinical Program (HNMCP) students and faculty about three of the projects on which they worked during the Spring of 2009.
Click here to read the entire interview http://www.law.harvard.edu/news/spotlight/clinical-practice/clinic.html
Harvard Law School’s Negotiation & Mediation Clinical … Read More 

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