If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department. Or you may find yourself angered by something a colleague reportedly said about you in a meeting. Or you may need to engage in … Read More 
When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
conflict resolution training
Training geared towards establishing or honing your conflict resolution abilities.
The following items are tagged conflict resolution training:
How to Deal with Difficult Customers
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read How to Deal with Difficult Customers
Using Conflict Resolution Skills: Trying to Forgive and Move Forward
In business negotiations, when a counterpart apologizes for harming or offending you, should you forgive and move forward? What if doing so seems impossible?
… Read More
Employee Grievances: Are Most Legal Disputes Resolved in Litigation or Arbitration?
A common question asked is, “If most legal disputes are resolved in litigation, is there room for arbitration or mediation?”
… Read More
Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere?
The PON Dispute Resolution Forum and the Harvard Negotiation and Mediation Clinical Program Present: Alternative Dispute Resolution in the Federal Government: What’s up at the Federal Energy Regulatory Commission and elsewhere? with Deborah Osborne, Group Manager, Dispute Resolution Service, Federal Energy Regulatory Commission
Thursday, March 4, 2010
8:00AM Breakfast
8:30AM Talk
Pound Hall, Room 335, Harvard Law School Campus
How are ADR principles applied … Read More
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Beyond the Back Table: Working with People and Organizations to Get to Yes
Articles & Insights
BATNA
- Business Negotiations
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- Four Conflict Negotiation Strategies for Resolving Value-Based Disputes
- The Door in the Face Technique: Will It Backfire?
- Three Questions to Ask About the Dispute Resolution Process
- Negotiation Case Studies: Google’s Approach to Dispute Resolution
- International Negotiation
- India’s Direct Approach to Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- Political Negotiation: Negotiating with Bureaucrats
- Government Negotiations: The Brittney Griner Case
- Leadership Skills
- The Contingency Theory of Leadership: A Focus on Fit
- Directive Leadership: When It Does—and Doesn’t—Work
- How an Authoritarian Leadership Style Blocks Effective Negotiation
- Paternalistic Leadership: Beyond Authoritarianism
- Advantages and Disadvantages of Leadership Styles: Uncovering Bias and Generating Mutual Gains
- Mediation
- Undecided on Your Dispute Resolution Process? Combine Mediation and Arbitration, Known as Med-Arb
- Alternative Dispute Resolution (ADR) Training: Mediation Curriculum
- What Makes a Good Mediator?
- Why is Negotiation Important: Mediation in Transactional Negotiations
- The Mediation Process and Dispute Resolution
- Negotiation Skills
- The Right Negotiation Environment: Your Place or Mine?
- Negotiation Skills: How to Become a Negotiation Master
- Dear Negotiation Coach: Should You Say Thank You for Concessions in Negotiations?
- Persuasion Tactics in Negotiation: Playing Defense
- Negotiation in International Relations: Finding Common Ground
- Negotiation Training
- Ethics and Negotiation: 5 Principles of Negotiation to Boost Your Bargaining Skills in Business Situations
- Negotiation Journal celebrates 40th anniversary, new publisher, and diamond open access in 2024
- 10 Negotiation Training Skills Every Organization Needs
- Trust in Negotiation: Does Gender Matter?
- Use a Negotiation Preparation Worksheet for Continuous Improvement
- Salary Negotiations
- Teaching Negotiation
- Check Out the International Investor-State Arbitration Video Course
- Teaching with Multi-Round Simulations: Balancing Internal and External Negotiations
- Check Out Videos from the PON 40th Anniversary Symposium
- Camp Lemonnier: Negotiating a Lease Agreement for a Key Military Base in Africa
- New Great Negotiator Case and Video: Christiana Figueres, former UNFCCC Executive Secretary
- Win-Win Negotiations