Dispute Resolution

Dispute Resolution generally refers to one of several different processes used to resolve disputes between parties, including negotiation, mediation, arbitration, collaborative law, and litigation. Dispute resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Dispute resolution, or conflict resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

In this free special report Dispute Resolution, Working Together Toward Conflict Resolution on the Job and at Home, the editors of Negotiation cull valuable negotiation strategies and curate popular content to provide you with a concise guide on how to improve your dispute resolution skills.

Others May Be More Powerful Than You Think They Are

Filed in Dispute Resolution

Imagine that you’re a national account sales manager and are preparing to negotiate your annual raise.

You have met all your sales objectives and feel that you are not only a valuable employee but also the top producer in the department.

You feel quite confident that you will receive the highest possible salary increase. But during an … Read More 

Google’s Approach to Dispute Resolution: “Don’t Litigate, Negotiate”

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In the face of antitrust charges, Google’s new guiding principle is “Don’t litigate, negotiate,” according to the Wall Street Journal.

In recent years, U.S. and European regulators have accused Google of abusing its dominance in online searches by promoting its own services, such as Google Shopping, at the expense of its competitors’ services. Rival comparison-sites such … Read More 

Dealing with Difficult People: The Right Way to Regulate Emotion

Filed in Dispute Resolution

Emotional flooding – when strong, specific, and often negative feelings overwhelm us – poses obvious hazards to negotiators, who need to be able to think clearly when faced with the complex, strategically demanding task of creating and claiming value.

For this reason, emotional regulation can be an essential component of negotiation.

But different types of regulation create … Read More 

What If You Have to Arbitrate?

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The likelihood that a provision for final-offer arbitration in the event of impasse will actually result in arbitration is slim. However, as a precaution, you and your counterpart should agree on an arbitrator before you start negotiating. It’s easier to choose an arbitrator when both sides view arbitration as an unlikely event when arbitration is … Read More 

HNLR Symposium Review: “Ideas and Impact: Roger Fisher’s Legacy”

Filed in Dispute Resolution, Events, Videos

On March 2, 2013, the Harvard Negotiation Law Review held their 2013 Symposium, entitled “Ideas and Impact: Roger Fisher’s Legacy.” This event celebrated Professor Fisher, co-founder of the Harvard Negotiation Project and the Program on Negotiation. Professor Fisher passed away last summer.

During the day-long event, distinguished panelists explored current trends and opportunities for aspiring scholars … Read More 

When Do Employees Choose to Negotiate?

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More broadly, how does the desire to negotiate stack up against other workplace decision-making procedures?

Negotiation seems to be the preferred decision-making mechanism when employees are seeking individually tailored solutions, such as adjustments to travel and work schedules.

On the other hand, they prefer their compensation to be based on performance criteria and want companywide … Read More 

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