Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well. Conflict resolution, or dispute resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

In our special free report – The New Conflict Management – renowned negotiation experts uncover unconventional approaches to conflict management that can turn adversaries into partners.

Conflict Resolution: Negotiating Noncompete Agreements

PON Staff   •  11/21/2014   • Filed in Conflict Resolution

Employers sometimes ask potential employees to agree not to work for their competitors in the future. Don’t assume such requests are nonnegotiable. In the fall of 2010, journalist Christopher Flores was looking for a job in Chicago. As he recounts in a February article in the Chicago Reader, he came across listings for staff writer … Read More 

Conflict Resolution and Opportunities for Mutual Gains in Negotiation: Key Concepts from Getting to Yes

PON Staff   •  10/16/2014   • Filed in Conflict Resolution

Poor communication explains many of our negotiation mistakes, write Roger Fisher, William Ury, and Bruce Patton in Getting to Yes, their landmark book. Here are four negotiation skills tips adapted from Susan Hackley’s May 2005 article “Can You Break the Cycle of Bad Communication?,” first published in Negotiation. … Read More 

Conflict Resolution: When Forgiveness Seems Elusive

PON Staff   •  09/04/2014   • Filed in Conflict Resolution

In the aftermath of events ranging from the Catholic Church’s child sexual abuse scandal to the 1994 Rwandan genocide, victims have received apologies from those who caused or perpetuated their suffering. Yet those who have been harmed are not always willing or able to forgive. In the context of business negotiations, when a counterpart apologizes … Read More 

Applying Hostage Negotiation Techniques

PON Staff   •  07/25/2014   • Filed in Conflict Resolution

Upset by a delay in the delivery of one of your products, a longtime buyer threatens to turn to the media unless you meet his extreme demands. Not only is the relationship in jeopardy, but your company’s reputation seems to be as well. What should you do?

Before you make a decision, let’s explore another realm … Read More 

In Conflict Resolution, Fairness Concerns Loom Large

Katie Shonk   •  07/16/2014   • Filed in Conflict Resolution

On June 30, compensation expert Kenneth R. Feinberg unveiled a plan to give restitution to victims of accidents related to the fatal ignition flaw in 2.6 million General Motors vehicles. The plan—designed to be as generous as other compensation plans Feinberg has overseen, including payouts to victims of the 2013 Boston Marathon bombings—is part of … Read More 

Conflict Resolution and Negotiation Across Cultures

Katie Shonk   •  06/04/2014   • Filed in Conflict Resolution

After recently losing an important deal in India, a business negotiator learned that her counterpart felt as if she had been rushing through the talks. The business negotiator thought she was being efficient with their time. How can she improve her cross-cultural negotiation skills?

Research shows that dealmaking across cultures tends to lead to worse outcomes … Read More 

When Conflict Doesn’t Require Conflict Resolution

Katie Shonk   •  05/28/2014   • Filed in Conflict Resolution

Most of us dread conflict and the need to engage in conflict resolution. Yet we may be reaping benefits from certain forms of conflict on the job, according to a new study published in the Journal of Applied Psychology.

Researchers Gergana Todorova (the University of Miami), Julia B. Bear (Stony Brook University), and Laurie R. Weingart … Read More 

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