Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well. Conflict resolution, or dispute resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

In our special free report – The New Conflict Management – renowned negotiation experts uncover unconventional approaches to conflict management that can turn adversaries into partners.

Applying Hostage Negotiation Techniques

PON Staff   •  07/25/2014   • Filed in Conflict Resolution

Upset by a delay in the delivery of one of your products, a longtime buyer threatens to turn to the media unless you meet his extreme demands. Not only is the relationship in jeopardy, but your company’s reputation seems to be as well. What should you do?

Before you make a decision, let’s explore another realm … Read More 

In Conflict Resolution, Fairness Concerns Loom Large

Katie Shonk   •  07/16/2014   • Filed in Conflict Resolution

On June 30, compensation expert Kenneth R. Feinberg unveiled a plan to give restitution to victims of accidents related to the fatal ignition flaw in 2.6 million General Motors vehicles. The plan—designed to be as generous as other compensation plans Feinberg has overseen, including payouts to victims of the 2013 Boston Marathon bombings—is part of … Read More 

Conflict Resolution and Negotiation Across Cultures

Katie Shonk   •  06/04/2014   • Filed in Conflict Resolution

After recently losing an important deal in India, a business negotiator learned that her counterpart felt as if she had been rushing through the talks. The business negotiator thought she was being efficient with their time. How can she improve her cross-cultural negotiation skills?

Research shows that dealmaking across cultures tends to lead to worse outcomes … Read More 

When Conflict Doesn’t Require Conflict Resolution

Katie Shonk   •  05/28/2014   • Filed in Conflict Resolution

Most of us dread conflict and the need to engage in conflict resolution. Yet we may be reaping benefits from certain forms of conflict on the job, according to a new study published in the Journal of Applied Psychology.

Researchers Gergana Todorova (the University of Miami), Julia B. Bear (Stony Brook University), and Laurie R. Weingart … Read More 

Maintaining Your Power

PON Staff   •  04/07/2014   • Filed in Conflict Resolution

Adapted from “You Are Too Powerful for Your Own Good?” by Ann E. Tenbrunsel for the September 2005 issue of Negotiation.

Given the pitfalls of having a position of relative power [LINK], what is a powerful negotiator to do?

By following these steps, you can keep your edge while encouraging cooperative, rather than competitive, behavior. … Read More 

Boston’s St. Patrick’s Day Parade Offers an Opportunity for Dialogue

Keith Lutz   •  03/14/2014   • Filed in Conflict Resolution

Writing for WBUR’s Cognoscenti with Shane Hunt, a student in the Harvard Law Negotiation Mediation Clinical Program, Program on Negotiation faculty member Robert Bordone describes the debate around the petition of LGBTQ groups to be included in Boston’s annual St. Patrick’s Day Parade as a unique chance for dialogue among groups to address their concerns … Read More 

The Abraham Path Named National Geographic Traveller’s Best New Walking Trail

Keith Lutz   •  03/07/2014   • Filed in Conflict Resolution

National Geographic Traveller’s Ben Lerwill recently compiled a list of the best new walking trails from around the world, and the Program on Negotiation’s Abraham Path took the number 1 spot on his list of 10.

The Abraham Path is a long-distance walking trail that follows the path of the patriarch Abraham from Sanliurfa in southeastern … Read More 

The Program on Negotiation’s MIT-Harvard Public Disputes Program Releases “Collaborative Approaches to Environmental Decision-Making” Case Studies

Keith Lutz   •  10/23/2013   • Filed in Conflict Resolution, MIT-Harvard Public Disputes Program

The MIT-Harvard Public Disputes Program, one of the Program on Negotiation at Harvard Law School’s many research programs, acts as a center for research committed to thinking about and resolving disputes in the public sector. Led by its Director and Program on Negotiation executive committee member Lawrence Susskind, the MIT-Harvard Public Disputes Program conducts research … Read More 

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