Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well. Conflict resolution, or dispute resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

In our special free report – The New Conflict Management – renowned negotiation experts uncover unconventional approaches to conflict management that can turn adversaries into partners.

Maintaining Your Power

Filed in Conflict Resolution

Adapted from “You Are Too Powerful for Your Own Good?” by Ann E. Tenbrunsel for the September 2005 issue of Negotiation.

Given the pitfalls of having a position of relative power [LINK], what is a powerful negotiator to do?

By following these steps, you can keep your edge while encouraging cooperative, rather than competitive, behavior. … Read More 

The Program on Negotiation’s MIT-Harvard Public Disputes Program Releases “Collaborative Approaches to Environmental Decision-Making” Case Studies

Filed in Conflict Resolution, MIT-Harvard Public Disputes Program

The MIT-Harvard Public Disputes Program, one of the Program on Negotiation at Harvard Law School’s many research programs, acts as a center for research committed to thinking about and resolving disputes in the public sector. Led by its Director and Program on Negotiation executive committee member Lawrence Susskind, the MIT-Harvard Public Disputes Program conducts research … Read More 

How Ideology Leads to Misjudging

Filed in Conflict Resolution

Planning to resolve a personal or business dispute in court? Before doing so, you should consider carefully what psychologists, political scientists, and legal scholars have learned about judges: their decisions are prone to error and bias.

Obviously making a fair judicial ruling can be difficult when the law is murky or the facts are contested. But … Read More 

In Business Negotiations, Talks With Competitors Carry Risks

Filed in Conflict Resolution

They say it pays to keep your friends close and your enemies closer, but in negotiation, keeping your enemies—or competitors—close could end you up in court, as Apple’s recent encounter with the U.S. Department of Justice suggests.

The story begins back in 2007 when, unhappy with Amazon’s low, flat price of $9.99 for e-books, five major … Read More 

Conflict Resolution and Negotiation Across Cultures

Filed in Conflict Resolution

After recently losing an important deal in India, a business negotiator learned that her counterpart felt as if she had been rushing through the talks. The business negotiator thought she was being efficient with their time. How can she improve her cross-cultural negotiation skills?

Research shows that dealmaking across cultures tends to lead to worse outcomes … Read More 

“Confronting Evil” Panel Videos Now Available Online

Filed in Conflict Resolution, Events, Videos

On Saturday, April 20, 2013, the Program on Negotiation co-hosted a conference on “Confronting Evil: Interdisciplinary Perspectives,” in partnership with the Mahindra Humanities Center at Harvard University and the Volkswagen Foundation.

Originally scheduled to commence on Friday, April 19th, the conference had to be condensed to a single day due to the lock-down of the Boston … Read More 

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