Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well. Conflict resolution, or dispute resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field.

In our special free report – The New Conflict Management – renowned negotiation experts uncover unconventional approaches to conflict management that can turn adversaries into partners.

Conflict Resolution in Negotiation: Damage Control for Disappointing Results

PON Staff   •  01/12/2015   •  Filed in Conflict Resolution

In December 2010, President Barack Obama engaged in a negotiation showdown with congressional Republicans over the George W. Bush–era tax cuts, which were
due to expire at the end of 2010. During the 2008 presidential campaign, Obama had promised that, if elected, he would allow the tax cuts for Americans earning more than
$250,000 to expire. But … Read More 

Conflict Resolution: Just what the doctor ordered? Bringing Judges Into Medical-Malpractice Negotiations

PON Staff   •  12/25/2014   •  Filed in Conflict Resolution

Medical-malpractice litigation can be a lengthy, expensive, and contentious process.
Lawyers on both sides might spend months or years conducting discovery and deposing
witnesses. As for settlement negotiations, they tend to occur late in the process and are often treated as a perfunctory step before a trial. … Read More 

In Conflict Resolution, President Carter Turned Flaws Into Virtues

Katie Shonk   •  12/09/2014   •  Filed in Conflict Resolution

When it comes to conflict resolution, surprisingly useful nuggets of advice come from the realm of international conflict. Take the Camp David Accords of 1978, as described minute-by-minute by Lawrence Wright in his new book, Thirteen Days in September. U.S. President Jimmy Carter made history by negotiating a peaceful end to the conflict between Israel … Read More 

Conflict Resolution: Negotiating Noncompete Agreements

PON Staff   •  11/21/2014   •  Filed in Conflict Resolution

Employers sometimes ask potential employees to agree not to work for their competitors in the future. Don’t assume such requests are nonnegotiable. In the fall of 2010, journalist Christopher Flores was looking for a job in Chicago. As he recounts in a February article in the Chicago Reader, he came across listings for staff writer … Read More 

Conflict Resolution and Opportunities for Mutual Gains in Negotiation: Key Concepts from Getting to Yes

PON Staff   •  10/16/2014   •  Filed in Conflict Resolution

Poor communication explains many of our negotiation mistakes, write Roger Fisher, William Ury, and Bruce Patton in Getting to Yes, their landmark book. Here are four negotiation skills tips adapted from Susan Hackley’s May 2005 article “Can You Break the Cycle of Bad Communication?,” first published in Negotiation. … Read More 

Conflict Resolution: When Forgiveness Seems Elusive

PON Staff   •  09/04/2014   •  Filed in Conflict Resolution

In the aftermath of events ranging from the Catholic Church’s child sexual abuse scandal to the 1994 Rwandan genocide, victims have received apologies from those who caused or perpetuated their suffering. Yet those who have been harmed are not always willing or able to forgive. In the context of business negotiations, when a counterpart apologizes … Read More 

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