When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.


conflict and negotiation

Often when disagreement or conflicts arise between two or more parties, these parties may use negotiation and other ADR techniques to come to an satisfying resolution to the conflict.

The following items are tagged conflict and negotiation

Listening to Talk in Mediation: An Exercise in Conversation Analysis

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Mediation happens primarily through talk. Successful mediators must listen and observe carefully while using their own talk to guide the participants in presenting their cases (offering, responding, disagreeing, agreeing, etc.). In this session, Professor Glenn will closely analyze mediation talk through a research method called conversation analysis (CA). CA involves close study of videotape and

Naive Realism and Other Barriers to Dispute Resolution

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Join us for a talk by Lee Ross on “naïve realism” and other factors that exacerbate conflict and create barriers to efficient negotiation and dispute resolution. He will present laboratory and field research results, as well as some lessons that he and his colleagues at the Stanford Center on Conflict and Negotiation have learned over