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Dealing with Difficult People? First Look in the Mirror

By on / Dealing with Difficult People

We’ve all faced the challenge of dealing with difficult people – those who refuse to give you what you want in negotiation for no clear reason other than sheer stubbornness.

But dismissing others as stubborn, irrational, and difficult is typically a mistake. When dealing with difficult employees, clients, customers, and others, the most important step you … Read More 

Examples of Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People

By on / Dispute Resolution

Learning how to overcome emotions in negotiation can help you create better agreements and claim more value in your negotiation scenarios. Examples of difficult situations at work are used to illustrate the negotiation skills you can incorporate into your negotiation strategies when you learn how emotional triggers impact your decision making ability. … Read More