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Case Studies & ArticlesView Details This product has multiple variants. The options may be chosen on the product page
An Actual Small Claims Mediation
Bruce Patton
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Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Business and Commercial Role-Play:
Blender, The
Bruce Patton
Two-party, single-issue negotiation between a customer and a department store clerk about the return of a defective blender -
Case Studies & ArticlesView Details This product has multiple variants. The options may be chosen on the product page
Brief Outline of the Mediation Process
Bruce M. Patton
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Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Business and Commercial Role-Play:
Bunyon Brothers
Mark Gordon, Elizabeth Gray, and Bruce Patton
Three-party, multi-issue internal corporate negotiation in preparation for external negotiation with community representatives -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Community Dispute Resolution Role-Play:
Chestnut Drive
Bruce Patton and Mark Gordon
Six-party, multi-issue, intra-group negotiation among neighbors in preparation for an external negotiation regarding a local construction project -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Academia Role-Play:
Conference with a Professor
Bruce Patton
Two-party short awareness-building exercise in which student and professor meeting regarding problems arising from a borrowed manuscript and the student's research aspirations -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Community Dispute Resolution Role-Play:
Construction in Bunyonville
Bruce Patton
Six-person, multi-issue mediation between two construction company representatives and two neighborhood residents over a construction project's safety and noise issues; mediated by two representatives of the bank financing the construction -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Business and Commercial Role-Play:
Death in the Family
Bruce Patton
Two-party, short awareness-building negotiation between a professor and a student over an assignment submitted late due to a death in the student's family -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Business and Commercial Role-Play:
Deke Slims’ Silver Dollars
Ron Karp and Bruce Patton
Three-person distributive exercise consisting of two separate two-party negotiations between the representative of an estate and two separate coin dealers over the price of a silver coin collection large enough to affect the silver market -
BooksView DetailsDifficult ConversationsHow to Discuss What Matters Most
Douglas Stone, Bruce Patton, and Sheila Heen
This third edition of the bestseller provides a step-by-step approach to having those tough conversations with less stress and more success. -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Business and Commercial Role-Play:
Eazy’s Garage – Four-PartyFour-party (lawyers & clients) version
Bruce Patton (adapted by Sheila Heen)
Four-party, two-stage negotiation between an auto mechanic and a client and their respective attorneys over a disputed repair bill; first stage involves lawyer-client interviews and second stage involves negotiation -
Role SimulationsView Details This product has multiple variants. The options may be chosen on the product page
Business and Commercial Role-Play:
Eazy’s Garage – Two-PartyTwo-party (lawyers only) version
Bruce Patton
Two-party negotiation between lawyers for an auto mechanic and a customer over a disputed auto repair bill -
BooksView DetailsGetting to YESNegotiating Agreement Without Giving In
Roger Fisher, William Ury, and Bruce Patton
A straightforward, universally applicable method for negotiating personal and professional disputes without getting taken-and without getting angry.
