Live-Mediation Teaching VideoA Landlord-Tenant Small Claims Mediation

Charles Doran

Video featuring an actual landlord-tenant small claims mediation


In May 2009, the Program on Negotiation hosted the first Mediation Pedagogy Conference. A new Podcast captures some of the attendees’ reflections throughout the conference. Running time is 27 minutes. Click here to listen

Negotiation Pedagogy at the Program on Negotiation (NP@PON) produced video of an actual landlord-tenant small claims mediation – from start to finish, including side bar conversations – for its 2009 Mediation Pedagogy Conference. It is rare that an actual (as opposed to staged or acted) mediation is available for instructional purposes. Of the many different styles of mediation that could have been employed, this is just one example – an unscripted video showing how one professional mediator handled a real small claims mediation. The mediator in this case is Charles Doran, Executive Director of Mediation Works, Inc. (MWI) in Massachusetts.

Three versions of the live mediation are available for purchase from the Teaching Negotiation Resource Center (TNRC). The edited 25-minute version can be downloaded for $100 or can be purchased on DVD for $150. The full, unedited 90-minute version can be downloaded for $200 or purchased on DVD for $250. A custom-edited version which offers instructors an opportunity to create a video that meets their specific teaching needs is also available for a minimum of $150, plus cost of editing the video. The final price depends on the extent of the editing that needs to occur.

To order the custom-edited video, contact the TNRC. The Teaching Negotiation Resource Center will work with Reelife Productions’ award winning producer and editor, Tom Adams, to provide an on-line look at the full-length (un-edited) video. You will then be provided with an “edit decision list” spreadsheet asking you to choose the exact sections of the video that you want to include in your version of the mediation video. You can then download or receive a DVD of your edited video file. Contact the TNRC if you have any questions.


Live-Mediation Teaching Video Attributes

Time required:
Less than 30 minutes
Teaching notes available:
Produced by:
Charles Doran & Reelife Productions for the Program on Negotiation (2009)
Run Time for Edited Version:
25 Minutes
Run Time for Full Version:
90 Minutes

PON Teaching Negotiation Resource Center

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Soft copy vs. hard copy

You may order this role simulation in either soft copy (electronic) or hard copy (paper) format. If you select the soft copy option, you will receive an e-mail with a URL (website address) from which you may download an electronic file in Adobe Acrobat PDF format. You will have one week to download your materials from when you receive the email. You are then only authorized to use, print, or share the materials as many times as the number of copies you purchase. The TNRC charges for use of this simulation on a per-participant basis. Therefore, you must purchase a separate copy of this simulation for each person who will be participating, regardless of the number of roles in the simulation. You will only receive a link to one electronic file, which includes all general instructions, confidential instructions, and any teaching notes for the simulation. You should separate out the instructions before distributing to participants.

If you select the hard copy option, you will receive paper copies of this role simulation via the shipping method you select.

For additional information about the soft copy option, please visit our FAQ section, or contact the PON Teaching Negotiation Resource Center at or 800-258-4406 (within the U.S.) or 301-528-2676 (outside the U.S.).

Please note: At the present time, Teaching Negotiation Resource Center soft copies are compatible with the following versions of the Adobe Acrobat Reader: English, German, French, Spanish, Swedish, Portuguese, Japanese, and Korean. If you have a different version of the Acrobat Reader, you may wish to download one of these at, or contact the PON Teaching Negotiation Resource Center at, 800-258-4406 (within the U.S.), or 301-528-2676 (outside the U.S.) for further assistance. This restriction does not apply to the freely available Teacher’s Package Review Copies.

Ordering a single copy for review

If you wish to review the materials for a particular role simulation to decide whether you’d like to use it, a PDF, or soft copy, version of the Teacher’s Package for the simulation is available as a free download from the description page of most role simulations and case studies. All Teacher’s Packages include copies of all participant materials. In addition, some Teacher’s Packages (but not all) include additional teaching materials such as teaching notes or overhead masters.

Ordering copies for multiple participants

To order multiple copies of a role simulation for use in a course or workshop, simply enter the total number of participants in the box next to “Quantity.” There is no need to calculate how many of each role is required.

If you are ordering hard copies, the Teaching Negotiation Resource Center will calculate the appropriate numbers of each role to provide, based on the total number of participants. For example, if you wish to order a 2-party role simulation for use with a class of 30 students, you would enter “30” in the box next to “Quantity.” You then would receive 15 copies of one role and 15 copies of the other role, for use with your 30 participants. As another example, if you ordered 30 participant copies of a 6-party role simulation, you would receive 5 copies of each role.

In the event that the number of participant copies you order is not evenly divisible by the number of roles in the simulation, you will receive extra copies of one or more roles. Participants receiving the extra roles may partner with other participants playing the same role, thus negotiating as a team. So, for instance, if you ordered 31 copies of a 2-party role simulation, you would receive 15 copies of the first role and 16 copies of the second role. One of the participants playing the second role would partner with another participant playing that same role, and the two would negotiate as a team.