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  • Difficult Conversations
    Books
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    Difficult ConversationsHow to Discuss What Matters Most

    Douglas Stone, Bruce Patton, and Sheila Heen

    This third edition of the bestseller provides a step-by-step approach to having those tough conversations with less stress and more success.
  • Role Simulations
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    Community Dispute Resolution Role-Play:

    Dioxin – Waste to Energy Game

    Denise Madigan, Steve Foster, and Lawrence Susskind
    Six-party, multi-issue negotiation among four scientists, a city representative, and an environmentalist to develop the city's solid waste management strategy; also known as: Dioxin: Resource Recovery.
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    Business and Commercial Role-Play:

    Dirty LaundrySmall claims mediation involving meeting design, emotions and differing views in value and legitimacy.

    Pat Aaron
    Three-person mediated small-claims dispute between a dry cleaning business and a customer over compensation for torn shirts
  • Role Simulations
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    Business and Commercial Role-Play:

    DirtyStuff I

    Lawrence Susskind
    Five-person, multi-issue facilitated negotiation among industry, environmental, labor, and government representatives to develop single-text regulation of toxic industrial by-product
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    Business and Commercial Role-Play:

    DirtyStuff II

    Jeffrey Litwak and Lawrence Susskind
    Six-person, multi-issue facilitated negotiation among industry, environmental, consumer/community, labor, and government representatives to develop single-text regulation of toxic industrial by-product
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    Business and Commercial Role-Play:

    Discord at the Daily Herald

    Lara SanPietro Two party, multi-issue negotiation between the co-owners of the Daily Herald newspaper over how to resolve ongoing management issues and implement structural reforms in the face of high pressure circumstances.
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    Business and Commercial Role-Play:

    Discount Marketplace and Hawkins Development

    Lawrence Bacow
    Two-party negotiation between a shopping center developer and a prospective anchor tenant over the terms of the proposed lease's "use, assignment, and subletting" clause
  • Books
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    Divide or ConquerHow Great Teams Turn Conflict Into Strength

    Redefining teams as not a bunch of individuals but rather as the sum of their relationships, this book offers a step-by-step approach for understanding and transforming organizational and team relationships
  • Role Simulations
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    Legal Role-Play:

    DONS Negotiation

    Robert Bordone and Jonathan Cohen, adapted from PONS Negotiation by Nevan Elam and Whitney Fox
    Four-person, two-party, two-round between a former couple and their lawyers regarding the knowing transmission of DONS, a fatal disease communicated through sexual intercourse
  • Dr. McFiddle's book cover
    Books
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    Dr. McFiddle’s Brilliant Book of Creative Conflict Potions and Other Magical Things

    Joshua N. Weiss Dr. McFiddle’s Brilliant Book of Creative Conflict Potions and Other Magical Things is designed to teach children ages 8 to 11 the key skills needed to resolve conflict.
  • Role Simulations
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    Corporate Decision Making Role-Play:

    Drug Testing in the Workplace

    Joel Cutcher-Gershenfeld and Roger Winthrop
    Three-person employment mediation between a truck driver and his company's personnel director, mediated by an Employee Assistance Program representative, regarding a positive drug test; a four-person version also includes a union representative
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    Business and Commercial Role-Play:

    DS-30

    Robert Ricigliano and Victor Issraelyan
    Two-party, integrative international negotiation between representatives of two neighboring countries over compensation for pollution in one of the countries caused by an industrial accident in the other country
  • Role Simulations
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    Community Dispute Resolution Role-Play:

    East Falls Brownfields

    Tracy Dyke, under the direction of Lawrence Susskind and Susan Podziba
    Seven-person, non-scoreable, facilitated negotiation among planners, regulators and activists regarding the cleanup and redevelopment of environmentally contaminated property
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    Business and Commercial Role-Play:

    Eazy’s Garage – Four-PartyFour-party (lawyers & clients) version

    Bruce Patton (adapted by Sheila Heen)
    Four-party, two-stage negotiation between an auto mechanic and a client and their respective attorneys over a disputed repair bill; first stage involves lawyer-client interviews and second stage involves negotiation
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    Business and Commercial Role-Play:

    Eazy’s Garage – Two-PartyTwo-party (lawyers only) version

    Bruce Patton
    Two-party negotiation between lawyers for an auto mechanic and a customer over a disputed auto repair bill