Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing them about why we’re right—and they’re wrong. Deep down, we know that this conflict management approach usually fails to resolve the conflict and often only makes it worse.
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When you download the New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation you will learn how wise negotiators extract unexpected value using an indirect approach to conflict management.
causes of conflict
The following items are tagged causes of conflict:
Teaching Mediation: Exercises to Help Students Acquire Mediation Skills
Often, disputing parties are unable achieve satisfactory or sustainable outcomes on their own through direct negotiation, and require the assistance of a mediator or facilitator. Mediators can help parties involved in a dispute through examining the issues at hand, uncovering the parties’ underlying interests, and identifying creative solutions. To act as mediator requires a great … Read More
The Two Koreas Practice Conflict Management
In August 2015, the decades-long conflict between South Korea and North Korea threatened to reach a breaking point. The causes of conflict between North and South go deep, but in this case, the South accused the North of planting landmines that seriously injured two South Korean border guards. South Korea retaliated with an old tactic … Read More
Types of Conflict in Business Negotiation—and How to Avoid Them
Conflict in business negotiation is common, but it doesn’t have to be that way. There are steps we can take to avoid types of conflict and misunderstandings. Often, it helps to analyze the unique causes of conflict in particular negotiation situations. Here, we look at three frequent types of conflict in business negotiations and offer … Read More
Four Ways to Manage Conflict in the Workplace
Samantha was livid. While making a presentation during a meeting that both attended, Brad, a newcomer in her department, had shared some slides during a presentation that were clearly based on ideas for a project she’d shared with him privately—without giving her credit. Samantha angrily confronted Brad in his office after the meeting; he became … Read More
Causes of Conflict: When Taboos Create Trouble
In negotiation, some topics are difficult to even bring up. Such taboo issues can easily become causes of conflict, writes Daniel Shapiro, founder and director of the Harvard International Negotiation Program, in Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts (Viking, 2016). Consider these real-life conflict scenarios:
While negotiating an acquisition that would … Read More
In Acrimonious Disputes, Conflict Management is Key
Parties to a business dispute often become so focused on beating the other party that they lose sight of their most important goals. Conflict management efforts can be even more intense and seeming insurmountable between estranged romantic partners with a history of acrimony and distrust.
Consider rock star Madonna’s ongoing legal dispute with her ex-husband, film … Read More
Fall 2021 HARVARD NEGOTIATION MASTER CLASS
2021 Programs
Articles & Insights
BATNA
- Business Negotiations
- Business Negotiation Skills to Curb Your Overconfidence
- Signing Bonus Negotiation 101
- Solutions for Avoiding Intercultural Barriers at the Negotiation Table
- Dear Negotiation Coach: Which Negotiation Closing Techniques Will Get Me To The Finish Line?
- 4 Sales Negotiation Traps—and How to Overcome Them
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Negotiation Tips: Listening Skills for Dealing with Difficult People
- How to Handle Difficult Customers
- Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger
- Ethics in Negotiations: How to Deal with Deception at the Bargaining Table
- Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies
- Dealmaking
- Dispute Resolution
- What are the Three Basic Types of Dispute Resolution? What to Know About Mediation, Arbitration, and Litigation
- 3 Negotiation Strategies for Conflict Resolution
- Difficult Situations at Work – Negotiation Skills for Dealing with Difficult People
- Dispute Resolution on Facebook: Using a Negotiation Approach to Resolve a Conflict
- Alternative Dispute Resolution In-House: Mediation, Arbitration, or Med-Arb?
- International Negotiation
- Elements of Negotiation Style: Angela Merkel
- Dispute Resolution for India and Bangladesh
- Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China
- Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution
- International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process
- Leadership Skills
- Mediation
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teaching the Fundamentals: The Best Introductory Negotiation Role Play Simulations
- Planning for Cyber Defense of Critical Urban Infrastructure
- What Are Our Students Actually Learning? Gauging Effectiveness in Teaching Negotiation
- Teaching Contract Negotiation: Using the Mutual Gains Approach
- New International Negotiation Simulations: Teaching International Negotiation with Current Global Dynamics
- Win-Win Negotiations