Business and Commercial Dispute Negotiation Role-Play:

Fresh Air

Candace Modlin and Robert C. Bordone
Two-party or two-team, multi-issue, integrative/distributive negotiation between representatives of a new low-cost airline and a potential headquarters city over an incentives package and airport facilities

Please note: you must order multiple copies in order to run this simulation. You should order a copy for every person participating in the simulation.Read more.

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Fresh Air, a new low-cost airline, is looking for a headquarters city. It is negotiating with the city of Boston, its top choice for a headquarters location, over an incentive package and airport facilities. Fresh Air plans to build on the brand reputation of its parent airline, which stands for innovation, fun, unparalleled customer service, and empowered employees. It believes that a unique corporate culture and happy customers will allow it to charge lower prices, to fill its planes, and to run profitable operations.

Boston seeks to reinvent itself as a center of American business after years of business decline. The opening of a low-cost carrier would be an important part of this effort. However, in these tight fiscal times, Boston is limited financially. It needs to save money for an important national event coming to the city soon; furthermore, it cannot shortchange its employees and city groups for fear of backlash. Boston also is reluctant to set a bad precedent; if it commits to a substantial incentive package for Fresh Air, future companies considering a move to Boston will expect the same. Boston must also consider how it is viewed politically, in the eyes of its constituents and of other airlines at Logan Airport.

 

TEACHING POINTS:

  • Establishing a process for effective negotiation when balancing multiple issues, some of which are directly related to each other
  • Developing and using objective criteria
  • Distributing value
  • Inventing creative options for mutual gain by exploring the interests of the other party
  • Exploring the tension between distributing and creating value, generally and as regards to sharing information
  • Identifying and deeply understanding interests and evaluating how well a value-creating solution meets these interests
  • Separating the people from the problem; balancing the substance of the negotiation with the development of a workable long-term relationship
  • Preparing for a factually complex, multi-issue negotiation: identifying issues; exploring and anticipating interests; brainstorming creative options; thinking about process

 

TEACHING MATERIALS:

For all parties:

  • General instructions

 

Confidential instructions for:

  • Fresh Air representative(s)
  • City of Boston representative(s)

 

Teacher’s Package includes:

  • All of the above
  • Teaching notes

 

Fresh Air Attributes

Time required:
3-5 hours
Number of participants:
2
Teams involved:
No
Agent present:
Non-lawyer
Neutral third party present:
None
Scoreable:
No
Teaching notes available:
Yes

PON Teaching Negotiation Resource Center

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Soft copy vs. hard copy

You may order this role simulation in either soft copy (electronic) or hard copy (paper) format. If you select the soft copy option, you will receive an e-mail with a URL (website address) from which you may download an electronic file in Adobe Acrobat PDF format. You will have one week to download your materials from when you receive the email. You are then only authorized to use, print, or share the materials as many times as the number of copies you purchase. The TNRC charges for use of this simulation on a per-participant basis. Therefore, you must purchase a separate copy of this simulation for each person who will be participating, regardless of the number of roles in the simulation. You will only receive a link to one electronic file, which includes all general instructions, confidential instructions, and any teaching notes for the simulation. You should separate out the instructions before distributing to participants.

If you select the hard copy option, you will receive paper copies of this role simulation via the shipping method you select.

For additional information about the soft copy option, please visit our FAQ section, or contact the PON Teaching Negotiation Resource Center at tnrc@law.harvard.edu or 800-258-4406 (within the U.S.) or 301-528-2676 (outside the U.S.).

Please note: At the present time, Teaching Negotiation Resource Center soft copies are compatible with the following versions of the Adobe Acrobat Reader: English, German, French, Spanish, Swedish, Portuguese, Japanese, and Korean. If you have a different version of the Acrobat Reader, you may wish to download one of these at http://www.adobe.com/products/acrobat/readstep2.html, or contact the PON Teaching Negotiation Resource Center at tnrc@law.harvard.edu, 800-258-4406 (within the U.S.), or 301-528-2676 (outside the U.S.) for further assistance. This restriction does not apply to the freely available Teacher’s Package Review Copies.

Ordering a single copy for review

If you wish to review the materials for a particular role simulation to decide whether you’d like to use it, a PDF, or soft copy, version of the Teacher’s Package for the simulation is available as a free download from the description page of most role simulations and case studies. All Teacher’s Packages include copies of all participant materials. In addition, some Teacher’s Packages (but not all) include additional teaching materials such as teaching notes or overhead masters.

Ordering copies for multiple participants

To order multiple copies of a role simulation for use in a course or workshop, simply enter the total number of participants in the box next to “Quantity.” There is no need to calculate how many of each role is required.

If you are ordering hard copies, the Teaching Negotiation Resource Center will calculate the appropriate numbers of each role to provide, based on the total number of participants. For example, if you wish to order a 2-party role simulation for use with a class of 30 students, you would enter “30” in the box next to “Quantity.” You then would receive 15 copies of one role and 15 copies of the other role, for use with your 30 participants. As another example, if you ordered 30 participant copies of a 6-party role simulation, you would receive 5 copies of each role.

In the event that the number of participant copies you order is not evenly divisible by the number of roles in the simulation, you will receive extra copies of one or more roles. Participants receiving the extra roles may partner with other participants playing the same role, thus negotiating as a team. So, for instance, if you ordered 31 copies of a 2-party role simulation, you would receive 15 copies of the first role and 16 copies of the second role. One of the participants playing the second role would partner with another participant playing that same role, and the two would negotiate as a team.