difficult conversations

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difficult conversations

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  • Role Simulations
    View Details This product has multiple variants. The options may be chosen on the product page
    Business and Commercial Role-Play:

    Casino

    Sheila Heen, Scott Peppet and John Richardson
    Two-party intra-organizational discussion between a newly-promoted manager and her division vice-president over work performance, responsibility for a new computer game project, and office environment issues
  • Difficult Conversations
    Books
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    Difficult ConversationsHow to Discuss What Matters Most

    Douglas Stone, Bruce Patton, and Sheila Heen

    This third edition of the bestseller provides a step-by-step approach to having those tough conversations with less stress and more success.
  • Video and Audio
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    Negotiation Pedagogy Video Series, Part III

    Sheila Heen and Melissa Manwaring

    An unscripted video showing an experienced negotiation instructor running and debriefing the "Oil Pricing" exercise, interspersed with excerpts from a post-workshop interview with the instructor
  • Role Simulations
    View Details This product has multiple variants. The options may be chosen on the product page
    Cross-Cultural Role-Play:

    Phoenix, The

    Sheila Heen and Michael Moffitt, based on a case by Doug Stone
    Two-party negotiation between the director of a county tutoring program and a tutor regarding pay, work conditions, and job performance; ethnic differences are an issue
  • Video and Audio
    View Details This product has multiple variants. The options may be chosen on the product page

    Power Asymmetry and the Principal Agent Problem

    Lawrence Susskind and Robert Wilkinson

    This brief video simulation provides insights into the challenges surrounding principal agent dynamics and power asymmetry in negotiation.
  • Books
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    Real College: The Essential Guide to Student Life

    A book of communication, difficult conversations, negotiation and life advice for college students
  • Books
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    Thanks for the FeedbackThe Science and Art of Receiving Feedback Well

    Doug Stone & Sheila Heen

    The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning
  • Case Studies & Articles
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    Working It OutA Handbook on Negotiation for High School Students

    A 27-page handbook designed to introduce high school students to problem-solving, interest-based negotiation