To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media, while customers likewise complain that their needs increasingly are not being met by companies focused on the bottom line.
… Read How to Deal with Difficult Customers 
handling stressful situations at work
The following items are tagged handling stressful situations at work:
In Corporate Crisis Management, Don’t Forget Employees
Corporate crisis management is stressful for everyone involved—including employees. All organizations facing a crisis—from a pandemic to negative PR—can and should take steps to lessen the likelihood of employee burnout and its negative effects. Indeed, addressing employees’ needs is a key aspect of corporate crisis management.
… Read More
Negotiation and Leadership
NEGOTIATION MASTER CLASS
Negotiation Essentials Online
Articles & Insights
BATNA
- Business Negotiations
- 10 Popular Business Negotiation Articles
- Top Negotiation Case Studies in Business: Apple and Dispute Resolution in the Courts
- Contingency Contracts in Business Negotiations
- Art Buchwald, Paramount Pictures, and the Cost of Litigation Instead of Negotiation
- M&A Negotiation Strategy: Missed Opportunities in Musk’s Twitter Deal
- Conflict Resolution
- Crisis Negotiations
- Dealing with Difficult People
- Dealmaking
- Dispute Resolution
- To Break Impasse, Move Beyond Concerns about Fairness in Negotiation
- Dear Negotiation Coach: Responding (Or Not) to an Ultimatum in Negotiation
- Emotional Triggers: How Emotions Affect Your Negotiating Ability
- Dispute Resolution Strategies for Managing Internal Conflicts in Organizations
- Which Dispute-Resolution Process Is Right for You?
- International Negotiation
- A Top International Negotiation Case Study in Business: The Microsoft-Nokia Deal
- Famous Negotiators: Angela Merkel and Vladimir Putin
- Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals
- Political Negotiation: Negotiating with Bureaucrats
- The Negotiation Process in China
- Leadership Skills
- Mediation
- Mediation Training: What Can You Expect?
- Mediation Process and Business Negotiations: How Does Mediation Work in a Lawsuit?
- Negotiations and Logrolling: Discover Opportunities to Generate Mutual Gains
- AI Mediation: Using AI to Help Mediate Disputes
- Employee Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills
- Negotiation Skills
- Negotiation Training
- Salary Negotiations
- Teaching Negotiation
- Teach Your Students How to Have Difficult Conversations Over Email
- Redevelopment Negotiation: The Challenges of Rebuilding the World Trade Center
- Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom
- Teach by Example with These Negotiation Case Studies
- The Best Negotiation Exercises, Simulations and Videos
- Win-Win Negotiations