The Pitfalls of Negotiations Over Email

By on / Conflict Resolution

negotiation

Negotiation research suggests that email often poses more problems than solutions when it comes to relationships, information exchange, and outcomes in conflict resolution negotiation scenarios. First, establishing social rapport via email can be challenging. The lack of nonverbal cues and the dearth of social norms regarding its use can cause negotiators to be impolite and … Read More 

Negotiation Exercises to Help Your Students Avoid Cross-Cultural Pitfalls

By on / Teaching Negotiation

Negotiation Exercises

Avoid cross-cultural misunderstandings with these negotiation exercises

It’s no secret that communication and negotiation etiquette varies widely across cultures. In France, for example, it is rude to talk money over dinner, while in Brazil the American ‘A-OK’ gesture (thumb and forefinger forming a circle) can be a major insult.

The increasingly diverse and global nature of business … Read More 

Why First Impressions Matter in Negotiation

By on / Negotiation Skills

negotiation

Even when not based in reality, the expectation that someone is “tough” or “cooperative” becomes a self-fulfilling prophecy at the bargaining table. When you approach an allegedly tough competitor with suspicion and guardedness, he is likely to absord these expectations and become more competitive. … Read More 

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