Recent Posts

The Value of Collaborative Leadership During Crises

By on / Leadership Skills

collaborative leadership

The United States and South Korea were both hit hard by the coronavirus. Yet while South Korea swiftly limited the virus’s impact, infection and death rates have soared in the United States. What can the United States and other countries learn from South Korea’s coronavirus response and how can they better prepare for future pandemics? … Read More 

Managing Difficult Employees: Listening to Learn

By on / Dealing with Difficult People

Managing Difficult Employees: Listening to Learn

Managing difficult employees is one of the biggest challenges that leaders face. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside the problem or, alternatively, to fly off the handle.

A better solution when managing difficult staff? Use negotiation techniques to get to the root of underlying problems. The following … Read More 

How to Negotiate with Difficult People: International Negotiation, and a Refusal to Communicate

By on / International Negotiation

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Business negotiators sometimes face the difficult question of whether to negotiate with someone they believe to be immoral, untrustworthy, or otherwise undesirable as a negotiating partner. In his book Bargaining with the Devil: When to Negotiate, When to Fight (Simon & Schuster, 2011), Program on Negotiation chair Robert Mnookin offers negotiation advice on the complex … Read More 

7 Tips for Closing the Deal in Negotiations

By on / Dealmaking

Closing the Deal

“ABC: Always Be Closing.” That’s the sales strategy that actor Alec Baldwin’s character Blake shared in the 1992 film Glengarry Glen Ross as he tried to motivate a group of real estate salesmen. In his verbally abusive, profanity-laced speech, Blake presented a ruthless model of closing a business deal that ignores customers’ needs and cuts … Read More 

Negotiation Research on Organizational Approaches to Negotiating Systems

By on / Negotiation Skills

negotiation research

While most negotiation research aims to sharpen individual managers’ skills, there is growing scholarly and professional interest in an organizational approach to negotiation.A systemic perspective evaluates the training, authority, procedures, and resources that manager need to improve their companies’ “return on negotiation,” as consultant Danny Ertel puts it. Looking at negotiations broadly reveals important design … Read More