PON Live! Difficult Conversations: How to Discuss What Matters Most

Event Date: Thursday September 14, 2023
Time: 12:00-1:00 pm

The Program on Negotiation at Harvard Law School is pleased to present:

PON Live! Book Talk

Difficult Conversations: How to Discuss What Matters Most

A Conversation About the All-New Third Edition 


Sheila Heen
Thaddeus R. Beal, Professor of Practice and
Deputy Director, Harvard Negotiation Project,
at Harvard Law School

Douglas Stone
Lecturer on Law, Harvard Law School
Senior Affiliate, Harvard Negotiation Project
Founder, Triad Consulting


Thursday, September 14, 2023
12:00 pm – 1:00 pm Eastern Time (US and Canada)

Free and open to the public

About the book talk:Difficult Conversations

Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen was published in 1999 and became a go-to text for professionals across a wide spectrum of fields. Updated in 2010 with “The 10 Questions People Ask,” the authors responded to a wide range of “but what if….?” scenarios, such as “What if they have more power?” and “What if the other person is just plain wrong?”

Much has changed in the world since the release of the second edition. Increasing polarization, the proliferation of technology and communication channels, and growing awareness of racial and class disparities, the challenges of inclusion, and the role of power, meant that a fresh look at the ideas and the text were overdue.

Join us for a candid discussion of what the authors have learned in the last dozen years, as well as what they are still investigating when it comes to the difficult conversations in all areas of life.

This book is available to purchase here.

About the speakers:

Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Founder of Triad Consulting, and a Deputy Director of the Harvard Negotiation Project. She has spent the last 30 years developing theory for practitioners, and learning from students, readers, and clients who have generously shared their own challenges, self-doubt, and (occasionally) doubt about Heen’s advice. Heen teaches the HLS Negotiation Workshop, as well as an Advanced Course called “Money, Negotiation and You,” and in the Program on Negotiation’s Master Class. She has written for the New York Times, the Harvard Business Review, and the Negotiation Journal. She has been featured on Oprah, CNBC’s Power Lunch, the Tim Ferriss Show, Hidden Brain, Shane Parrish’s Knowledge Project, and has spoken at the Smithsonian, Google, Apple, the Global Leadership Summit, and the Nordic Forum. She is a graduate of Occidental College and Harvard Law School, and gets schooled in negotiation regularly by her three children.

Douglas Stone is a Lecturer on Law at Harvard Law School, and a Founder of Triad Consulting. He has worked with a wide range of organizations, and has lectured at Apple, Google, Microsoft, and Pixar. Stone has worked with journalists, educators, doctors, diplomats, and political leaders in South Africa, Kashmir, and the Middle East, and in Geneva, with the WHO and UN-AIDS. He has trained senior political appointees at the White House and leaders at the US Departments of Justice and State. His articles have appeared in the New York Times, Washington Post, and the Harvard Business Review, and along with Heen, he was on Oprah in 1999. A graduate of Harvard Law School, Stone was for many years the Associate Director of the Harvard Negotiation Project.


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