How to Manage Difficult Staff: Gen Z Edition
Wondering how to manage difficult staff? Some managers are having trouble with employees who entered the workforce during the Covid-19 pandemic. Here are some tips for dealing … Read How to Manage Difficult Staff: Gen Z Edition
Michael Scott, Negotiation Genius? Lessons from TV Negotiations
Business negotiators can get useful advice from a variety of sources, from books to blogs to training and classes—and even, as it turns out, from TV shows. … Read This Post
Using Principled Negotiation to Resolve Disagreements
Parties can often reach a better agreement through integrative negotiation—that is, by identifying interests where they have different preferences and making tradeoffs among them. If you care … Read This Post
Choose the Right Dispute Resolution Process
What is dispute resolution? There are three basic types of dispute resolution, each with its pros and cons. The first two, mediation and arbitration, are considered types … Read Choose the Right Dispute Resolution Process
Managing Difficult Negotiators
In negotiation, we are often confronted with the task of dealing with difficult people—those who seem to prefer to set up roadblocks rather than break down walls, … Read Managing Difficult Negotiators
Teaching with Multi-Round Simulations: Balancing Internal and External Negotiations
Whether in business, law, or international diplomacy, many negotiations are actually comprised of a multi-round process with negotiations internal to the organization preceding external ones. Using multi-round … Read This Post
Dispute Resolution Case Study: Conflict on the High Seas
Conflicts over scarce resources are notoriously difficult to resolve. In dispute resolution, long-term thinking can help parties recognize their common goals, a case study from Europe suggests. … Read This Post
How to Counter Offer Successfully With a Strong Rationale
In negotiation, some justifications are more persuasive than others, research suggests. And learning how to counter offer in the right way can make significant differences in outcomes. … Read This Post
Lessons from an M&A Negotiation: Amazon and Whole Foods
The 2017 M&A negotiation between the grocer and the online retailer illustrates the pitfalls of focusing more on dealmaking than implementation. … Read This Post
Chatbot Negotiations: What Can AI Do for You?
Seemingly all of a sudden, chatbots like ChatGPT and other forms of artificial intelligence (AI) are becoming ubiquitous in everyday life. These virtual conversation partners can do … Read Chatbot Negotiations: What Can AI Do for You?
Threats in Negotiation: When and How to Make Effective Threats
Threats in negotiation can escalate conflict, trigger impasse—and occasionally lead to breakthroughs. Donald Trump’s frequent threats as U.S. president illuminate threat dos and don’ts. … Read This Post
Cole Cannon Esq. Shares His Negotiation and Leadership Experience
While some are born with the ability to negotiate, most leaders hone their negotiation skills over time, through on-the-job experience. At the Program on Negotiation, we accelerate … Read This Post