Recent Posts

The Post-Election Message to the World: What’s the New Agenda?

By on / Conflict Resolution, Events, The Kelman Seminar

A discussion with:

Ambassador Nicholas Burns: Professor in the Practice of Diplomacy and International Politics at Harvard’s John F. Kennedy School of Government. He served in the United States Foreign Service for twenty seven years until his retirement in April 2008. He was Under Secretary of State for Political Affairs from 2005-2008, the nation’s highest ranking … Read This Post 

Practice taking risks

By on / Daily, Negotiation Skills

The Clearinghouse at PON offers hundreds of role simulations, from two-party, single-issue negotiations to complex multi-party exercises. Win as Much as You Can is a four-person, simplified, iterated prisoner’s dilemma exercise.

SCENARIO: This exercise is analytically similar to both the Oil Pricing and Pepulator Pricing exercises. Participants’ sole objective is to maximize their … Read Practice taking risks 

How to Defuse a Strike

By on / Conflict Resolution

The recent dispute between the Writers Guild of America (WGA) West and East and the Alliance of Motion Picture and Television Producers (AMPTP) illustrates how a disagreement at the negotiating table can lead to a long and costly strike. As the two sides battled back and forth, AMPTP member companies laid off support staff, and … Read How to Defuse a Strike 

Why We Strike

By on / Conflict Resolution, Daily

What happens when disputants feel like they have invested too much in a conflict to back down?

There are a number of reasons that negotiations fail and lead to protracted strikes, often to the detriment of both parties.

Both sides frequently believe that their case is stronger due to overconfidence. If one side doubts the other’s claims … Read Why We Strike 

Resolving Hot Conflicts: Skills for Managers

By on / Conflict Resolution

Conventional wisdom suggests that team conflicts be resolved by focusing on the task at hand and avoiding interpersonal relationship issues. However, Amy Edmonson of Harvard Business School and Diana McLain Smith of The Monitor Group argue that this approach only works with issues that are “cool” because they can be resolved using objective means.

On the … Read Resolving Hot Conflicts: Skills for Managers 

Conflict Within the Ranks: Diagnosing Sources of Conflict

By on / Conflict Resolution

Conflict within an organization can not only damage morale but also cut into productivity and ultimately profits. Once you recognize that there is ongoing conflict in your organization, how do you go about diagnosing the source?

In his June 2004 article, “Divided, You’ll Fall: Managing Conflict Within the Ranks,” Lawrence Susskind describes the work done by … Read This Post 

When Facilitation Goes Wrong

By on / Negotiation Skills

Facilitation works best when a facilitator is matched properly to the group and to the situation. Look out for these signs of trouble that may suggest that you need a different facilitator, or that facilitation may not be working for your group:

Poor chemistry. Your facilitator’s personal style may be too forceful, or not forceful enough, … Read When Facilitation Goes Wrong