Recent Posts

Learning from the Soda Wars

By on / Business Negotiations

This past November, in an unusual move, Costco, the largest wholesale club in the United States, removed Coca-Cola products from its shelves and posted messages telling shoppers that Coke products would not be available until the company lowered its prices. … Read More 

Business Negotiations: Spoiler Alert!

By on / Business Negotiations

At one time or another, most of us have confronted a fellow negotiator who seemed intent on blocking even our most reasonable requests and actions. This was the situation faced by Alexis, the CIO at a midsize publishing company. Phil, the company’s CEO, hired Alexis to create an online information system tailored to the needs … Read More 

New Live-Mediation Teaching Video Available for Purchase

By on / Daily, Mediation, Pedagogy at PON

What Makes a Good Mediator?

In preparation for last May’s Mediation Pedagogy Conference at Harvard Law School, NP@PON produced a video of an actual landlord-tenant small claims mediation – from start to finish, including side-bar conversations. It is rare that actual (as opposed to staged or acted) mediations are available for instructional purposes. The mediator in this case is Charles … Read More 

To Avoid Disaster, Plan Ahead

By on / Business Negotiations

In the midst of the recent financial crisis, accusations of greed on Wall Street have sounded across the globe. Greed may be a significant factor in the collapse of credit markets, but it’s not the only one. Overlooked in cries to punish the “bad apples” is the role of a mistake that virtually all negotiators … Read More 

Insights from a Communication and Negotiation Conference: The Benefits of Not Knowing

By on / Daily, Negotiation Skills, Pedagogy at PON

An Experiment: Exploring Interdisciplinary Linkages between Negotiation and Communication Studies

What would negotiation pedagogy look like if we focused more on the core meanings and practices of communication? How can understanding the underpinnings of communication – the components of conversation and the exchange of meaning – help us understand and improve our negotiations? The weekend of … Read More 

Summary of Mediation Pedagogy Conference Participant Survey Results

By on / Daily, Mediation, Pedagogy at PON

To better understand the teaching needs of the mediation community, Negotiation Pedagogy at the Program on Negotiation (NP@PON) organized a Mediation Pedagogy Conference in May of 2009. In advance of the conference, an 18-question online survey was sent to the 175 conference presenters and registered participants. The 75% response rate allowed us to illuminate important … Read More 

To trust or not to trust

By on / Daily, Negotiation Skills

Adapted from “The Payoff of Trust,” by Iris Bohnet (Professor, Harvard Kennedy School), first published in the “Negotiation newsletter.”

It’s natural to fear trust betrayal, or the violation of pivotal expectations of trustworthiness. Recent corporate and religious scandals have tragically demonstrated the substantial costs of such betrayals. Victims suffer emotional harm, and their ability to trust … Read More 

Take their advice

By on / Daily, Negotiation Skills

Adapted from “Turn Your Adversary into Your Advocate,” by Katie A. Liljenquist and Adam D. Galinsky, first published in the Negotiation newsletter.

Most of us seek advice on a daily basis, for at least three reasons: to improve the quality of our decisions, to validate our choices, and to diffuse risk. Advice seeking also generates significant … Read More 

Funny business

By on / Daily, Negotiation Skills

First published in the Negotiation newsletter.

You don’t have to be serious to be a serious negotiator. Humor, deftly used, can be a positive factor in promoting agreement.

That’s what Finnish researcher Taina Vuorela confirmed in a comparative study of two real-world transactions. One was an internal meeting of a sales team trying to hammer out … Read More 

PON hosts “world premiere” of Abraham Path Initiative Films

By on / Conflict Resolution, Daily, Events, Harvard Negotiation Project (HNP), Negotiation Skills, PON Film Series

The PON Film Series has shown nearly 50 films over the past several years at events that are open to students and the public. On December 8, the PON Film Series had a “world premiere” of several short films about the Abraham Path Initiative, a hiking trail being developed in the Middle … Read More 

Boston Globe Highlights Kenneth Feinberg’s Visit to Prof. Robert Bordone’s Dispute System Design Course

By on / Business Negotiations, Daily, Dispute Resolution, Mediation

On Tuesday, December 8, 2009, the Front Page of the Boston Globe featured an article on Kenneth Feinberg, President Obama’s “Pay Czar.” Feinberg was a guest lecturer at Professor Robert Bordone’s Dispute Systems Design Course.

To read the Boston Globe article online, click here.

For more information about the Dispute Systems Design Course and Prof. Bordone’s clinical … Read More