conflict resolution

5 Conflict Resolution Strategies

| | Conflict Resolution

Whether a conflict erupts at work or at home, we frequently fall back on the tendency to try to correct the other person or group’s perceptions, lecturing … Read 5 Conflict Resolution Strategies

conflict management

Case Study of Conflict Management: To Resolve Disputes and Manage Conflicts, Assume a Neutral 3rd Party Role

| | Conflict Resolution

In their book Difficult Conversations: How to Discuss What Matters Most (Penguin Putnam, 2000), authors Douglas Stone, Bruce Patton, and Sheila Heen tell us how to engage … Read This Post


How to Renegotiate a Bad Deal

| | Dealing with Difficult People

Think you have some stories from trying to renegotiate? Try this one on for size. Many viewed the deal to be a terrible one from the start. … Read How to Renegotiate a Bad Deal

business negotiation

10 Popular Business Negotiation Articles

| | Business Negotiations

Here are ten popular business negotiation articles on the Program on Negotiation website. Drawn from a variety of negotiation case studies as well as negotiation research, the … Read 10 Popular Business Negotiation Articles

batna strategy

BATNA Strategy: Should You Reveal Your BATNA?


In their best-selling book Getting to Yes: Negotiating Agreement Without Giving In, Roger Fisher, William Ury, and Bruce Patton (Penguin, 1991) introduced the concept of having a … Read BATNA Strategy: Should You Reveal Your BATNA?

how to negotiate pay, discussing salary at work, How to Ask for a Salary Increase, Salary Negotiations

How to Ask for a Salary Increase

| | Salary Negotiations

Asking for a raise can be a nerve-wracking proposition. But if you think you’re underpaid and due for a salary increase, a successful request can make a … Read How to Ask for a Salary Increase

negotiation skills

Top 10 Negotiation Skills You Must Learn to Succeed

| | Negotiation Skills

Increasingly, business negotiators recognize that the most effective bargainers are skilled at both creating value and claiming value—that is, they both collaborate and compete. The following 10 … Read This Post

how to become a mediator

How Mediation Works When Both Parties Agree They Need Help Resolving the Dispute

| | Mediation

Negotiations have reached an impasse, but both sides agree on one thing: you need help resolving the dispute. You engage a neutral mediator to do just that. … Read This Post

cultural barriers

Cultural Barriers and Conflict Negotiation Strategies: Apple’s Apology in China

| | Dispute Resolution

When dealing with a difficult counterpart, it helps to take a conciliatory approach to the bargaining table. While apologies necessarily involve moments of vulnerability, they can also … Read This Post

nelson mandela

Nelson Mandela: Negotiation Lessons from a Master

| | Leadership Skills

Some people learn to negotiate on the job, in a classroom, or in a therapist’s office. In Nelson Mandela’s case, “prison taught him to be a master … Read Nelson Mandela: Negotiation Lessons from a Master

negotiation process

The Negotiation Process in China

| | International Negotiation

With its booming economy and growing international consumer influence, the role of negotiation in international business is more important than ever and negotiation skills appropriate for China … Read The Negotiation Process in China


Setting Standards in Negotiations

| | Salary Negotiations

As the starting point from which all commercial transactions occur, from purchasing equipment to setting salaries, negotiatiosn in business is an essential skill no matter what field … Read Setting Standards in Negotiations