In negotiation, BATNA refers to your best alternative to a negotiated agreement, or the best outcome you can expect if you fail to reach agreement at the bargaining table with your counterpart. Articles explore the concept of one's BATNA as well as how to effectively identify your BATNA in negotiations and how to use this knowledge effectively in any type of negotiation, whether in business, international, or personal negotiations. View Posts 

A core leadership and management skill is the ability to negotiate effectively in a wide range of business contexts, including deal-making, employment discussions, corporate team building, labor/management talks, contracts, and handling disputes. View Posts 

Conflict management is the long-term management of disputes and conflicts, which may or may not lead to resolution. Long-term intractable international conflicts need to be managed, for example, even when there is no prospect of resolution. View Posts 

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Knowing how to manage and resolve conflict is essential for having a productive work life, and it is important for community and family life as well. Conflict resolution, or dispute resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field. View Posts 

In examining crisis negotiation, such as the Exxon Valdez oil spill and the shutdown of Three Mile Island, analysts discovered that even the most experienced executives have difficulty resolving a situation that feels like a hostage negotiation. These lessons, taken from crisis situations and hostage negotiators’ techniques, can help in a variety of negotiation conditions. View Posts 

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Dispute Resolution generally refers to one of several different processes used to resolve disputes between parties, including negotiation, mediation, arbitration, collaborative law, and litigation. Dispute resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Dispute resolution, or conflict resolution to use another common term, is a relatively new field, emerging after World War II. Scholars from the Program on Negotiation were leaders in establishing the field. View Posts 

Negotiating abroad requires the ability to meet special challenges and deal with the unknown. Even those experienced in cross-cultural communication can sometimes work against their own best interests during international business negotiations. Skilled negotiators know how to analyze each situation, set up negotiations in ways that are advantageous for their side, cope with cultural differences, deal with foreign bureaucracies, and manage the negotiation process to reach a deal. View Posts 

Mediation is a process of third-party involvement in a dispute. A mediator cannot impose an outcome but rather assists the disputing parties in reaching their own agreement. Mediation can be used in a wide range of disputes, including labor disputes, public policy disputes, disagreements among nations, family disputes, and neighborhood and community quarrels. View Posts 

Facilitation techniques can increase productivity in group negotiations. Discover how an outside facilitator or a facilitation course can help your group structure an agenda, then set and enforce consensus-building ground rules. View Posts 

Negotiation is the process of discussion between two or more disputants, who seek to find a solution to a common problem, one that meets their needs and interests acceptably. Learning to be a skilled negotiator can help you make deals, solve problems, manage conflict, and preserve relationships. Negotiation strategies, techniques and tips can be found in our Negotiation Newsletter and skills are taught in our Executive Education programs and graduate programs. View Posts 

Negotiation training refers to the range of activities and exercises you can undertake in order to improve or sharpen your negotiation skills. Featuring articles discussing the latest role-play simulations and field research, negotiation training will also publish articles on effective negotiation training for you and your organization as well as the research work of pioneers in the field of negotiation. View Posts 

Pedagogy at the Program on Negotiation at Harvard Law School (Pedagogy @ PON) is dedicated to improving the way people teach and learn about negotiation and dispute resolution. Incorporating and expanding upon the historical mission of the PON Clearinghouse, Pedagogy @ PON serves as PON’s intellectual focal point for negotiation education. View Posts 

Sales negotiations refer to the range of activities that negotiators undertake, whether in business negotiations or personal negotiations, that involves the transaction of goods or services in the marketplace. View Posts 

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The negotiation skills men and women use to achieve their goals at the bargaining table differ in subtle yet important ways. Women and negotiation explores the relationship between gender and negotiation style. Articles feature research involving gender and negotiation and how it can apply to improving your negotiation skills as well as showcasing the work of accomplished female negotiators in the field. View Posts