Dealing with difficult people— even when you don’t want to

What to do when an erratic negotiating partner stands in the way of your goals.

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Article Excerpt

In your negotiations, have you ever faced a truly difficult negotiator—someone whose behavior seems designed to provoke, thwart, and annoy you beyond all measure?

For some Western leaders these days, the negotiator who best fits that description might be Russian president Vladimir Putin. Since the beginning of the crisis in Ukraine, the Russian leader has seemed

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Enhance your negotiating ability in one of the Program on Negotiation’s upcoming Executive Education Seminars.Don’t miss our three-day course, Negotiation and Leadership: Dealing with Difficult People and Problems, April 13–15, May 18–20, or June 15–17 in Cambridge, Mass. Visit
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