Negotiator toolbox: Using e-mediation to resolve disputes.

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Article Excerpt

The problem: You want to hire a mediator to help you resolve a conflict that you’re having with an individual or a company, but for various reasons, meeting face-to-face would be difficult. Perhaps you and the other party are located in different geographic areas. Maybe your dispute originated in an online transaction and you’ve never

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Enhance your negotiating ability in one of the Program on Negotiation’s upcoming Executive Education Seminars. Visit www.executive.pon.harvard.edu to find out more about “Negotiation and Leadership: Dealing with Difficult People and Problems” and our one-day Author Sessions, including “Negotiating International Business Deals.”

Download the Negotiation Special Report, “BATNA Basics: Boost Your Power at the Bargaining Table,” by visiting www.pon.harvard.edu/free-reports

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