From “You’re fired!” to “Let’s talk it out”

By negotiating job terminations, you can improve outcomes for all sides.

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Article Excerpt

On October 15, 2012, Citigroup CEO Vikram Pandit walked into the office of the bank’s chairman, Michael E. O’Neill, expecting a routine meeting and perhaps some words of praise. The day before, Citigroup had released a favorable earnings report that suggested the bank was beginning to rebound from the financial crisis. Citi had received a

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