Coping with negotiator emotion, both fake and fleeting

New research assesses the costs and benefits of various emotional displays.

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Article Excerpt

Following the British Petroleum oil spill in the Gulf of Mexico in the spring of 2010, some media observers criticized President Barack Obama for seeming to be emotionally detached. Obama ultimately did display anger about the oil spill in a televised interview, only to be further critiqued on the grounds that his anger did not

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Culture and Negotiation