When an Apology is Most Effective
Some researchers have found that the most effective type of apology depends on the nature of the mistake made.
In a study by Peter Kim of the University … Read When an Apology is Most Effective
A Peacekeeper Abandons Negotiations in Syria
On August 2, Kofi Annan announced he was resigning as the special peace envoy of the United Nations and the Arab League. reports Rick Gladstone in the … Read A Peacekeeper Abandons Negotiations in Syria
Resolving Conflicts on the High Seas
In negotiation over a limited pool of resources, conflicts often spring up over what constitutes a fair agreement. If two business partners are going their separate ways, … Read Resolving Conflicts on the High Seas
Do You Need a Broker?
According to conventional wisdom, you should always hire a real estate agent when you’re trying to buy a house. The broker’s market expertise will help you decide … Read Do You Need a Broker?
Is the Devil in the Details?
You’re close to a deal, but concerns linger. Some of the contract seems less than precise. What in the world does “reasonable best efforts” mean, for example, … Read Is the Devil in the Details?
Turn Your Adversary Into Your Advocate: How to Ask for Advice
Advice seeking is a versatile negotiation tool, as long as you project the right image and tone. Here are three guidelines: … Read This Post
Negotiating for Continuous Improvement: Offer Ongoing Negotiation Coaching
How can organizations capitalize on negotiation experience? Through reflective practice: the process of considering the results of each negotiation in light of initial expectations and then discussing … Read This Post
Negotiation Skills: Your Good Mood May Work Against You
Just before a meeting with her boss, Cindy peeks into his secretary’s office and whispers, “How’s his mood today?” When the secretary gives a thumbs-up, Cindy decides … Read This Post
Managing Conflict Outside of the Courts
In May, Alex Scally, one half of the Baltimore musical duo Beach House, was surprised to hear from fans in Britain claiming that a new song by … Read Managing Conflict Outside of the Courts
Roger Fisher Papers Open at Harvard Law School Library
Roger Fisher, one of the cofounders of the Program on Negotiation at Harvard Law School and Samuel Williston Professor of Law, Emeritus, was honored on the 8th … Read This Post
Why You Should Question Your Agent’s “Objective” Advice in Business Negotiations
You’ve found a beautiful condo that you’d like to call your own. You conduct a thorough assessment of its value and identify several other appealing properties in … Read This Post
Framing the Issue: Program on Negotiation Chair Robert Mnookin Leads HLS Reading Group in Study of U.S.-Cuba Relations
Reading groups at Harvard Law School, consisting of 2Ls and 3Ls, present faculty and students with opportunities to study with one another in a less formal setting. … Read This Post